Walk-in For Service Desk Voice Process | Kolkata

Walk-In for Service Desk Voice Process in Kolkata

Infosys BPM Limited, a completely owned subsidiary of Infosys Limited (NYSE: INFY), modified into established in April 2002. It offers blanketed quit-to-forestall transformative commercial enterprise manner manipulate (BPM) offerings. Infosys BPM is a worldwide chief in industrial business enterprise manner manipulation, reimagining commercial enterprise tactics with subsequent-generation digital services. The organization operates from 40-two transport facilities throughout 16 international locations, the usage of fifty-seven,908 humans from 124 nationalities as of June 2023. Infosys BPM specializes in enhancing stakeholder experience and empathy, allowing customers to navigate their virtual journey.

Role: Walk-in For Service Desk Voice Process in Kolkata.

Company: Infosys BPM

Experience: 1 – 2 years

Salary: Not Disclosed

Location: Kolkata

Time and Venue

1st August – 10th August, 10.00 AM – 1.00 PM

Infosys Limited Kolkata: Plot No IIIG/2, P. S-New Town, Kolkata -700135

Contact – Chiranjit / Sayantika

About Infosys

Infosys BPM Ltd. Is sporting out a chain of stroll-in interviews for the place of Service Desk – Voice in Pune. The interviews can be held in Kolkata on a couple of dates in August 2024. Candidates are invited to attend the stroll-in interview on any of the required dates. Please carry a duplicate of this e-mail to the venue.

Job Description

Infosys BPM Ltd. Invitations applicants for a walk-in interview for the Service Desk – Voice role in Pune. Interviews may be held in Kolkata on more than one date in August 2024. Candidates with 1-2 years of enjoyment in the technical guide and terrific verbal exchange abilties are encouraged to wait. Please carry a replica of your resume and government ID for protection clearance. Interviews are from 10:00 AM to as a minimum one:00 PM at Infosys Limited, New Town, Kolkata.

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Interview Details

Interview Dates: 1st, second, 5th, sixth, 7th, eighth, 9th, 12th, thirteenth, 14th, 21st, 27th, 28th, 29th, 30th August 2024
Interview Time: 10:00 AM to one:00 PM IST
Interview Venue Address: Infosys Limited, Plot No IIIG/2, P. S-New Town, Kolkata – 700135
Job Details
Role: Service Desk – Voice
Location: Pune (Work from Office)
Shift: 24/7
Experience: 1 – 2 Years

Key Responsibilities

Provide high-quality communication capabilities to wait/clear up consumer problems on calls, chat, or mail.
Utilize ticketing tools together with ServiceNow, Remedy, and Control M to remedy patron issues.
Address queries related to VPN, Drivers, O365, motive force installations, and Active Directory.
Maintain giant manual knowledge of working systems throughout numerous systems and primary standards of networking and cloud computing.
Support productiveness applications like Microsoft Office tools.
Work in a 24/7 workplace environment, demonstrating proactive hassle-fixing abilties and appreciation for customers’ time.
Manage time correctly to make sure all purchaser contacts add charges.

Mandatory Requirements:

Excellent communication capabilities.
Willingness to work in US shift timings and a 24/7 place of business environment in Pune.
Completion of specific and dedicated schooling applications set by using the customer.
Full-time schooling of 15 years.
Knowledge and experience in resolving queries utilizing voice competencies on VPN, Drivers, O365, purpose pressure installations, and Active Directory.

Preferred Qualifications:

Any Graduate.

Documents to Carry:
A printout of your updated resume.
Any 2 photo identification proofs (PAN Card, Driving License, Voter ID card, Passport).
All true training documents for verification (10th, 12th, Graduation – Semester Wise Marksheet, CMM, Provisional and Original Degree).

Additional Pointers:

Please do now not deliver laptops/cameras to the venue because of safety regulations.
A real Government ID card is needed for protection clearance.

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Benefits at Infosys

Career Growth Opportunities: Infosys provides extensive training and expert improvement packages, allowing personnel to strengthen their careers.

Work-Life Balance: The organization offers bendy work schedules and numerous nicely-being programs to ensure wholesome artwork-existence stability.

Health and Wellness: Comprehensive medical health insurance plans, together with scientific, dental, imaginative, and prescient insurance, are to be had for personnel and their households.

Global Exposure: Working at Infosys offers possibilities to collaborate with global clients and groups, enhancing international career opportunities.

Inclusive Work Environment: Infosys fosters a numerous and inclusive way of life, selling apprehend, integrity, and innovation amongst its staff.