Trust & Safety Associate in Accenture 2024 | Apply right now

Role: Trust Safety Associate

Experience: 1 – 3 years

Salary: Not Disclosed

Location: Bengaluru

Company: Accenture

About Accenture Company

Accenture is a worldwide professional offerings organization with main capabilities in digital, cloud, and protection. Combining unmatched experience and specialized abilities throughout more than 40 industries, we provide Strategy and Consulting, Interactive, Technology, and Operations offerings—all powered via the arena’s biggest network of Advanced Technology and Intelligent Operations facilities. 

What are we searching out?

• Adaptable and flexible
• Ability to perform under pressure
• Ability to deal with disputes
• Ability to meet cut-off dates Roles and Responsibilities:
• In this function, you’re required to clear up habitual issues, largely via precedent and referral to standard recommendations
• Your predicted interactions are inside your personal crew and direct manager
• You might be furnished distinct to moderate level of education on everyday work responsibilities and certain practices on new assignments
• The choices you make will affect your work
• You will be a personal contributor as a part of a team, with a predetermined, centered scope of labor
• Please be aware that this function may require you to work in rotational shifts
• Review, classify, and/or do away with content consistent with client guidelines, the use of specific tools and channels
• Understand and stay updated on changing purchaser regulations and suggestions
• Stay up to date with any modifications on policies/process
• Investigate, clear up, and relay complicated content troubles to the wider Trust and Safety team
• Identify development opportunities in workflow and endorse answers to improve first-rate and normal efficiency of the technique
• Participate in non-stop training programs and workgroup discussions for top-quality development in the position
• Engage in communication around socially touchy subjects with the cause of preserving our community’s secure
• Engage in well-being activities
• Meet favored performance set up by using businessQualificationAny Graduation

Trust Safety Associate Description

Dedicated Trust & Safety Associate with over five years of revel in in ensuring person protection, content moderation, and coverage enforcement. Skilled in analyzing records, managing escalations, and enforcing protection protocols. Adept at fostering a secure online environment with the aid of balancing user experience with compliance and safety standards.

Professional Experience

• Trust & Safety Associate
• SafeNet Technologies, San Francisco, CA
• August 2019 – Present
• Monitor and evaluate person-generated content material to ensure compliance with corporation guidelines and network guidelines, dealing with as many as 500 reports in keeping with the day.
• Conduct investigations into consumer conduct and content, identifying and mitigating dangers along with harassment, hate speech, and fraud.
• Collaborate with go-purposeful groups to develop and update content material moderation regulations and methods.
• Handle high-priority escalations and sensitive cases, presenting special reports and tips for resolution.
• Analyze developments and styles in consumer interest to proactively cope with emerging threats and improve platform safety.
• Train new crew participants on content moderation tools and first-class practices, enhancing group efficiency and effectiveness.
• Content Moderator

Trust Safety Associate Education

• Bachelor of Arts in Communications
• University of Texas at Austin, Austin, TX
• Graduated: May 2014

Trust Safety Associate Skills

• Content Moderation: Policy Enforcement, User Reporting, Community Guidelines
• Data Analysis: Trend Analysis, Risk Assessment, Incident Reporting
• Tools/Technologies: Content Moderation Platforms, CRM Systems, SQL, Excel
• Communication: Conflict Resolution, Customer Support, Training and Development
• Soft Skills: Attention to Detail, Empathy, Problem-Solving, Team Collaboration

Certifications

• Certified Trust & Safety Professional (Internet Association)
• Data Analytics Certification (Google Data Analytics)
• Conflict Resolution and Mediation Certification (Cornell University)

Projects

• Policy Review and Update Initiative
• Led a mission to review and replace content moderation guidelines, resulting in a 20% reduction in coverage violations and improved personal pride.
• Automated Moderation Tool Implementation
• Assisted in the improvement and implementation of automatic content moderation equipment, lowering guide assessment time by 30% and increasing moderation accuracy.
• Professional Affiliations
• Member, Internet Association Trust & Safety Task Force
• Member, Online Safety & Privacy Alliance (OSPA)

References

Available upon request.

Apply Now: Trust Safety Associate

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