Truecaller Hiring Customer Support Agent, The Customer Support Agent (Data) guarantees records first-rate and reliability for personal searches with the useful resource of project information analysis, accumulating male or woman feedback, and acting studies. Responsibilities encompass managing customer support obligations like chats, emails or calls to accumulate correct facts. Proficiency in information obligations including record technology and records cleaning is critical. The role needs strong analytical competencies, familiarity with MS Excel, and excellent communique capabilities. This agent moreover identifies dispositions and indicates manner enhancements to decorate data first rate. Prior customer support experience and Six Sigma certification are effective for this position.
Role: Customer Support Agent (Data)
Company: Truecaller
Location: Bengaluru, Karnataka
Work Type: Full–time
Salary: Not Disclosed
Truecaller Hiring Customer Support Agent
As a Customer Support Agent (Data) at Truecaller, you’ll decorate consumer enjoyment by ensuring the accuracy of personal records in our app and net website. You’ll manage records responsibilities like collection, cleansing, and report era, at the same time as acting analysis to keep facts reliable. Responsibilities include managing client interactions through chat, e-mail and calls to acquire feedback and affirm facts. You’ll additionally perceive information traits and advocate manner improvements. This role calls for customer support revel in, robust analytical skills, and spreadsheet talent. Join Truecaller to contribute to a data-driven, splendid personal experience.
About Company
Truecaller is a globally diagnosed platform that empowers communication with the aid of offering caller identification, unsolicited mail filtering, and messaging services. Launched in 2009, Truecaller has turned out to be a relied-on software program for hundreds of heaps globally, assisting users choose out unknown calls, blocking direct mail, and connecting to others securely. With a willpower to person statistics safety and progressive generation, Truecaller offers a continuing communique revel in. The employer operates globally, with numerous companies jogging throughout a couple of locations. Truecaller fosters surroundings of studying, collaboration, and technological development, making sure an impactful role for all its personnel.
Responsibilities
User Data Quality: Focus on improving information first-rate through undertaking studies, statistics evaluation, and gathering accurate facts to make sure customers get reliable search consequences.
Feedback Collection: Engage with users through chats, emails, or calls to attain remarks and extra information even as required.
Outbound Communication: Make outbound calls as needed to verify or accumulate information.
Trend Analysis and Process Improvement: Analyze tendencies, interpret big information units, and advise approach development thoughts.
Spreadsheet Proficiency: Work with equipment like MS Excel and Google Sheets to prepare and manage facts.
Policy Adherence: Follow employees to ensure smooth operations.
Confidentiality: Mainself-perception self-perception via safeguarding statistics.
Skills Required
Customer Support Experience: 2+ years in customer support, mainly with information responsibilities.
Analytical Skills: Ability to analyze records, select out styles or traits, and offer actionable insights.
Communication Skills: Excellent conversation in English; expertise in a couple of languages is a plus.
Technical Proficiency: Skilled in the use of MS Excel, Google Sheets, and distinctive information control equipment.
Certification: Six Sigma certification is useful.
Benefits at Truecaller
Comprehensive Compensation: Competitive earnings with added blessings including medical insurgo-awayarentawell-being and well-being allowance.
Flexible Work Environment: Hybrid work model with place of work days on Tuesdays, Wednesdays, and Thursdays, supplying flexibility on other days.
Learning Opportunities: Access to Udemy membership for continuous talent improvement.
Work-Life Balance: Generous paid holiday (30 days), flexible hours, and leisure workplace facilities, along with a playroom.
Tech Choice: Freedom to pick out preferred tech devices within internal organization finance limits, ensuring consolation and overall performance.
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