Disney is Hiring For Technical Support Specialist | Apply Right Now

1. Role: Technical Support Specialist
2. Location: Mumbai, Maharashtra
3. Education/Qualification: Bachelor’s degree or diploma in CS/IT
4. Years Of Exp: 2 Year’s
5. Company: Disney
6. Job ID: 10090973

About Disney:

At Disney, we agree with in the magic of storytelling and the energy of imagination. As a pacesetter in leisure and media, we’re committed to growing unparalleled reviews for our visitors, audiences, and employees. We invite you to be a part of our various and dynamic team in which your particular talents and perspectives will assist form the future of enjoyment.

Position Overview: Technical Support Specialist

We are attempting to find a dedicated and detail-orientated Technical Support Specialist to join our dynamic IT group. The quality candidate will own a blend of technical expertise, trouble-fixing competencies, and a passion for delivering outstanding customer support. As a Technical Support Specialist, you will play a important role in making sure the smooth operation of our IT structures, presenting frontline assist to our personnel and retaining the technological spine that lets in Disney to deliver magical research to our target market.

Key Responsibilities of Technical Support Specialist:

1.Technical Support and Troubleshooting:

• Provide first-diploma technical useful resource and troubleshooting for hardware, software, and network-associated troubles.
• Respond to technical inquiries through phone, email, or in-person right away and professionally.
• Diagnose and remedy technical problems, escalating complicated issues to better-stage aid at the same time as important.
• Document all aid interactions and resolutions inside the ticketing tool.

2.System Maintenance and Upgrades:

• Assist inside the set up, configuration, and renovation of pc systems, software program, and peripherals.
• Perform normal updates and renovation obligations to make sure systems are strolling successfully and securely.
• Monitor system average overall performance and proactively address capacity troubles.

3.User Training and Support:

• Provide schooling and steerage to personnel on using hardware, software program, and IT systems.
• Develop and keep purchaser manuals, FAQs, and different manual documentation.
• Assist inside the onboarding method with the aid of putting in new customers and ensuring they may be prepared with the critical gear and resources.

4.Collaboration and Communication:

• Work intently with distinct IT organization individuals to coordinate guide efforts and share information.
• Collaborate with numerous departments to recognize their technology needs and offer tailored answers.
• Participate in organization meetings and make a contribution to the non-prevent improvement of IT guide techniques.

Technical Support Specialist Qualifications, Skills & Experience:

Education and Experience:

• Bachelor’s diploma in Computer Science, Information Technology, or a related area favored.
• Minimum of 2 years of experience in a technical help or IT helpdesk function.

Technical Skills:

• Proficient in Windows and macOS jogging structures.
• Familiarity with common software program program packages (e.G., Microsoft Office Suite, Adobe Creative Suite).
• Knowledge of networking requirements, which consist of TCP/IP, DNS, and VPN.
• Experience with far flung help system and ticketing structures.

Soft Skills:

• Excellent trouble-fixing abilities and the ability to assume analytically.
• Strong verbal exchange capabilities, each verbal and written.
• Ability to paintings independently and as a part of a team.
• Exceptional customer service orientation and a pleasant, can-do mind-set.

Working Conditions:

May require occasional after-hours paintings to cope with urgent technical issues.

Ability to lift and flow computer system as wanted.

Why Join Disney?

Innovative Environment: Be part of a agency that is at the forefront of creativity and technology.

Growth Opportunities: Access to a huge range of professional development packages and belongings.

Inclusive Culture: Join a diverse group that values and respects every person’s contributions.

Perks and Benefits: Enjoy whole advantages, in conjunction with medical medical insurance, retirement plans, and unique Disney perks.

How to Apply:

If you’re captivated with era and keen to make contributions to the success of one of the international’s maximum liked manufacturers, we want to pay interest from you! Submit your resume and a cowl letter detailing your relevant revel in and why you will be a great healthy for our crew.

Apply Now and Bring Your Magic to Disney!

Disney is an Equal Opportunity Employer. We have an amazing time range and are dedicated to growing an inclusive environment for all employees. All qualified applicants will acquire consideration for employment without regard to race, shade, faith, gender, sexual orientation, gender identification, countrywide origin, disability, or veteran recognition.

This system description offers a complete evaluation of the function of a Technical Support Specialist at Disney, ensuring ability applicants recognize the expectancies and opportunities associated with the placement.

Apply Now

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