30/10/2024
By Mushaheeda
244
Jobs

Tata Hiring Customer Support Representative | Remote Work

Tata Hiring Customer Support Representative, Customer Support Sample: TCS seeks a far-off Customer Support Representative with at least 3 years of experience to engage with customers and remedy issues successfully. This factor-time characteristic requires exceptional communique, problem-fixing abilities, and enjoyment of customer service software program software programs. Responsibilities consist of managing inquiries, escalating complex issues, retaining records, and making sure adherence to regulations. Ideal applicants will thrive in short-paced surroundings, enjoy helping customers, and paint nicely in a far-off setting. TCS gives a supportive painting manner of lifestyles, competitive pay, and flexible hours, emphasizing employee well-being and work-life balance.

Role: Customer Support Representative

Work Location: Remote Work, Mumbai, Maharashtra

Company: Tata Consultancy Services

Salary: ₹43,193–₹68,113 a month

Work Type: Part-time

Table of Contents

Tata Hiring Customer Support Representative

Customer Support Representative at TCS: TCS is hiring for a detail-time Customer Support Representative function, emphasizing client pride via sturdy communication and effective trouble-fixing. As the number one touch, you’ll contend with inquiries throughout more than one channel, offer properly timed resolutions, and keep thorough statistics. Candidates need three years of customer service revel in, ideally in a faraway function. TCS values resilience, a terrific outlook, and strong essential wondering in its personnel. Benefits encompass aggressive pay, employer-furnished devices, bendy work preparations, and a manner of lifestyles targeted on artwork-lifestyles stability, making TCS an exceptional vicinity for career growth in customer service.

About Company

TCS in 100 Words: Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business enterprise answers, providing a wide variety of transformative virtual answers. Headquartered in Mumbai, India, TCS operates in over 45 international locations, offering technology-driven services inside the course of various industries. Known for its customer-centric technique and emphasis on continuous improvement, TCS empowers businesses globally to benefit from sustainable growth. With a strong determination to range, inclusion, and worker well-being, TCS provides a supportive environment fostering innovation, professional improvement, and private development for its international workforce.

Key Responsibilities:

Customer Interaction:

Act due to the fact the number one factor of touch for customers through smartphones, e-mail, and chat.
Respond briefly to inquiries and maintain sturdy client relationships for an excessively fine experience.

Problem Resolution:

Analyze client problems, imparting properly timed and applicable solutions.
Tackle particular disturbing conditions with essential thinking, escalating problems to appropriate departments while essential.

Documentation and Reporting:

Record interactions and hold correct client transaction information.
Develop a facts base by using documenting often asked questions (FAQs) and answers.

Continuous Improvement:

Work with institution participants on method enhancements.
Engage in schooling and provide comments to improve customer support shipping.

Policy Adherence:

Adhere to agency pointers and control inquiries following facts and safety guidelines.

Requirements:

Education: Bachelor’s degree desired.

Experience: Minimum of three years in customer support, ideally in a miles-flung setting.

Technical Skills: Familiarity with customer service software program utility, CRM systems, and MS Office.

Personality Traits: Resilient, first-rate, and active.

Soft Skills:

Critical thinking, strategic making plans, and prioritization skills.

Working Environment: TCS emphasizes existence stability and promotes a tradition of flexibility and resilience, fostering supportive surroundings for professional growth at the same time as honoring non-public commitments.

How to Apply: Apply through GrabJobs with the aid of way of October 31, 2024, and be a part of a crew remodeling the customer service panorama at TCS.

Tata Hiring Customer Support Representative | Remote Work