Oracle Hiring Support Analyst Job For Freshers| Apply Now

• Job Title: Support Analyst
• Company: Oracle
• Degree: Any Graduate Can Apply
• Salary: $123,000 a year
• Job Type: Full Time
• Location: United States
• Experience: +1 year of Experience

Position Overview: Oracle Support Analyst

At Oracle, we are seeking a influenced and technically adept Support Analyst to enroll in our devoted group. As a Support Analyst, you will play a critical position in turning in exquisite customer service and technical assistance to our valued customers.

This role gives a unique opportunity to paint with present-day technologies and collaborate with diverse groups to resolve complex problems. If you’ve got a passion for problem-fixing and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities:

• Customer Assistance: Provide a well well-timed and powerful guide to Oracle clients through phone, electronic mail, or chat channels. Address consumer inquiries, troubleshoot technical troubles, and offer answers that meet their business desires.
• Problem Resolution: Diagnose and clear up customer-stated troubles related to Oracle services or products. Utilize troubleshooting strategies, understanding bases, and collaboration with inner teams to become aware of root causes and put into effect solutions.
• Incident Management: Manage and prioritize customer-suggested incidents in line with severity levels and service stage agreements (SLAs). Ensure that every incident is documented, tracked, and resolved inside set-up timelines.
• Technical Expertise: Develop deep information on Oracle services and products. Stay up to date with new releases, functions, and exceptional practices to offer correct and up-to-date support to clients.
• Collaboration: Work carefully with move-useful teams along with product improvement, engineering, and income to increase and resolve complex issues. Provide valuable feedback from clients to assist improve product overall performance and consumer revel.
• Continuous Improvement: Identify possibilities to beautify guide tactics, tools, and documentation to optimize efficiency and purchaser pride. Participate in know-how sharing and contribute to the increase of the help team.
• Customer Advocacy: Serve as a client advisor inside Oracle. Champion client desires and enhance important issues to make sure timely resolution and tremendous consequences.

Qualifications and Skills:

1. Bachelor’s diploma in Computer Science, Information Technology, or related area (or equal painting experience).
2. Proven revel in a technical guide role, ideally in agency software programs or cloud services.
3. Strong problem-solving capabilities with the ability to assume analytically and troubleshoot complicated problems.
4. Proficiency in using help gear and structures to tune and control incidents (e.g., ServiceNow, Salesforce).
5. Excellent communique abilities with the potential to deliver technical statistics actually and concisely to both technical and non-technical audiences.
6. Ability to thrive in a fast-paced environment and manage a couple of priorities correctly.
7. Experience operating with Oracle merchandise (e.g., databases, programs, cloud answers) is a plus.
8. Certifications inclusive of Oracle Certified Associate (OCA) or comparable credentials are acceptable but not required.

Why Join Oracle:

• Innovative Environment: Be a part of a worldwide generation leader at the vanguard of innovation in cloud computing, databases, and organization software answers.
• Professional Growth: Access to continuous studying and improvement opportunities via education applications, workshops, and certifications.
• Collaborative Culture: Work with gifted and various teams throughout the globe, fostering collaboration and understanding sharing.
• Competitive Benefits: Enjoy a complete benefits package including health insurance, retirement plans, paid break days, and more.

How To Apply:

If you are enthusiastic about the era and thrive in a purchaser-centric role, we invite you to use it for the Support Analyst position at Oracle.

Join us in shaping the destiny of organization software and delivering super reports to our customers worldwide. Apply now and take the next step in your profession with Oracle.

Click Here To Apply Online

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