Panasonic Hiring Technical Services Rep | Full–time

Technical Services Representative at Panasonic

As a Technical Services Representative at Panasonic Avionics Corporation, you will offer on-web web page technical useful aid for In-Flight Entertainment and Global Communication Services products on customer plane. You’ll offer technical management, troubleshooting, and upkeep guides, ensuring the best machine performance and patron pride. You’ll collaborate with diverse departments, control gadget normal overall performance reporting, and put into impact maintenance programs. Strong enjoy in avionics, satellite TV for pc communications, and customer service orientation is needed. The feature involves tours and taking walks in several environments, collectively with severe weather conditions. Panasonic offers an aggressive blessings package deal deal and opportunities for career growth.

Role: Technical Services Rep

Company: Panasonic 

Work Type: Full–time

Education: No Degree Mentioned

About Company 

Panasonic Avionics Corporation (PAC) is a frontrunner in inflight entertainment (IFE) and worldwide conversation offerings (GCS) for airways worldwide. With over forty years of agency experience, PAC has been on the main edge of handing over present-day inflight merchandise like movies, video games, WiFi, and stylish Bluetooth headphone connectivity, bringing amusement to tens of millions of passengers throughout their flights. As part of this innovative corporation, personnel gain from stable painting surroundings, possibilities for professional boom, and the chance to work with some of the brightest minds inside the enterprise. Committed to fostering a numerous and inclusive culture, PAC encourages variety in backgrounds, cultures, genders, abilities, and strategies of wondering, all of which contribute to the agency’s thriving fulfillment.

Job Role:

The number one position of the Technical Services Representative (TSR) at PAC is to provide on-internet site online technical help for Panasonic IFE/GCS merchandise established or within the method of being hooked up on customer aircraft. The TSR plays a vital role in providing technical control, direction, and hints to numerous stakeholders which incorporates customers, 1/3-party Maintenance, Repair, and Overhaul (MRO) body of personnel, consumer protection control agencies, and precise Panasonic departments. 

Responsibilities:

Aircraft IFE/GCS Maintenance and Support:

• Provide technical control and guidance to upkeep group of workers on all elements of IFE/GCS installation and protection.
• Assist in troubleshooting and resolving device issues, regarding CSEs and TSEs for systemic issues.
• Execute duties generated with the aid of the Panasonic Ticketing System, resolving any interpretation variations.
• Monitor and aid duties generated by way of the usage of the manner of the ticketing machine and coordinate new machine introductions.
• Perform root motive evaluation and troubleshooting, knowledge skip-practical techniques that impact device basic overall performance.
• Monitor application schedule commitments with the Service Program Manager and address capability influences.
• Assist in developing Preventative Maintenance packages.
• Develop and maintain IFE/GCS device common ordinary performance reporting requirements for stakeholders.
• Interface amongst reduced in size MRO frame of humans, Panasonic Product Safety Officer, and Panasonic QA concerning air protection.
• Support software program programs and hardware upgrades and enforce Service Bulletins (SBs).
• Represent Panasonic Maintenance to the consumer and make sure of powerful communication with applicable client departments.

Administrative/Documentation:

• Document attempting out and maintaining the use of laptop and bar-coding device.
• Monitor and song spare elements stock in collaboration with MRO.
• Participate in enforcing Information Service Letters (SILs), Technical Information Letters (TILs), and Maintenance Memos.

What We’re Looking For:

• Relevant certifications like A&P, FCC Class 1, EASA B1, and/or B2 with type ratings.
• Experience in avionics, satellite TV for laptop communications, and community troubleshooting.
• Ability to apprehend and have a look at instructions, techniques, blueprints, and diagrams.
• Excellent understanding of engineering packages, MS Word, Excel, and Outlook.
• Strong troubleshooting abilities, particularly with software programs (Linux), and expertise in PC networks.
• Knowledge of global civil aviation recommendations (EASA/FAA).
• Ability to work under excessive pressure and in immoderate-stress environments, using impartial judgment to complete obligations.
• Fluency in English (or relevant nearby language) and strong customer support orientation.
• Experience in delivering technical coaching and schooling.
• Ability to pass massive safety checks for airside to get proper entry.
• Legal right to work inside the assigned location, with a valid purpose force’s license.
• Willingness to journey regionally and internationally, up to 20-5% of the time.
• Physical capability to paint from ladders, and systems, and undergo environmental conditions like excessive weather and restrained areas.

Benefits at Panasonic:

Comprehensive Healthcare Plans: Including medical, dental, and imaginative and prescient coverage.

Retirement Savings Options: 401(k) plans with company matching.

Paid Time Off: Generous excursion, unwell go away, and excursion schedules.

Career Development: Opportunities for professional boom and improvement.

Employee Discounts: Discounts on Panasonic products and services.

Apply Now

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