OneCard Hiring Customer Support Associate 2024 | Apply Now
Role: Customer Support Associate
Company: OneCard
Experience: 0 – 2 years
Salary: 3-6 Lacs P.A.
Location: Pune
About Company
FPL Technologies is at the vanguard of revolutionizing the credit rating card employer with our co-branded credit rating playing cards designed to provide extraordinary blessings to our clients. Our project is to create a super person to enjoy by way of the usage of knowledge and catering to the particular wishes of our customers. Join us and be a part of a dynamic team devoted to redefining patron monetary services.
Customer Support Associate Job Description
The Customer Support Associate is chargeable for presenting notable customer support to clients via addressing their inquiries, resolving problems, and making sure a super client enjoys. This role entails interacting with clients through numerous channels, which incorporates phone, e-mail, and stay chat, even as retaining an excessive level of professionalism and empathy.Â
Customer Support Associate Responsibilities
Customer Interaction:
Respond directly to patron inquiries via phone, electronic mail, and stay chat.
Provide correct records approximately products, services, and employer hints.
Address consumer court instances and clear up problems in a well-timed and green way.
Problem Resolution:
Identify and troubleshoot purchaser troubles, escalating complicated problems to the right department.
Follow up on unresolved problems to make certain purchasers delight.
Maintain different statistics of patron interactions, together with inquiries, court cases, and movements taken.
Customer Retention:
Engage with customers to build sturdy relationships and foster loyalty.
Identify possibilities to upsell or bypass-sell services and products.
Conduct follow-up calls to make certain clients proud and cope with any greater wishes.
Team Collaboration:
Work carefully with other departments (income, technical help, logistics) to remedy patron issues.
Share patron remarks with relevant teams to enhance services and products.
Participate in group conferences and training sessions to beautify information and competencies.
Administrative Tasks:
Update purchaser data as it should be within the CRM tool.
Prepare reports on purchaser interactions and resolutions for management assessment.
Assist in developing and updating customer support techniques and documentation.
Customer Support Associate Skills and Qualifications
Communication Skills:
Excellent verbal and written communique abilties.
Ability to convey data really and concisely.
Active listening skills to recognize and deal with patron worries effectively.
Problem-Solving Skills:
Strong analytical abilties to diagnose and resolve troubles.
Ability to suppose considerably and offer innovative answers.
Patience and resilience while coping with tough situations.
Technical Proficiency:
Familiarity with CRM software program applications and customer service equipment.
Basic understanding of the organization’s services and products.
Proficiency in the usage of place of job software program programs (Microsoft Office, Google Workspace).
Customer-Focused:
A proper ardor for assisting customers and making sure they’re delighted.
Ability to construct rapport and set up take delivery of as genuine with customers.
Empathy and expertise in coping with numerous customer needs.
Organizational Skills:
Strong multitasking talents and time management skills.
Attention to element in preserving customer information and documentation.
Ability to prioritize obligations and manipulate workload correctly.
Experience:
Previous experience in a customer service or aid role is desired.
Experience in handling client inquiries and resolving courtroom instances.
Familiarity with the company or specific product line is a plus.
Working Conditions:
Environment:
Primarily office-based totally with options for a long way off artwork.
Fast-paced and dynamic painting surroundings.
Schedule:
Full-time position with bendy running hours.
May require middle-of-the-night or weekend shifts depending on customer demand.
Compensation and Benefits:
Competitive income is based totally on revel in and qualifications.
Performance-based incentives and bonuses.
Comprehensive health insurance and wellness applications.
Opportunities for career development and professional improvement.
Supportive and inclusive organization lifestyle.
Customer Support Associate Application Process:
To follow for the Customer Support Associate function, please submit your resume and a cowl letter detailing your applicable enjoy and why you’re a suitable candidate for this function. We sit up straight to welcome a dedicated and enthusiastic individual to our group.
Apply Now: Customer Support Associate
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