Offline Customer Support at Spectrum | Apply Now
- Job Title:Â Offline Customer Support
- Company:Â Spectrum
- Degree: Bachelor’s degree in Management,
- Location:Â Â Bradenton, FL
- Experience: Min 5+ years
- Employment Type:Â Full-Time and Day Shift
Spectrum hiring Offline Customer Support
Job Summary:
We are seeking out devoted and enthusiastic people to sign up for our organization as Offline Customer Support Representatives. In this function, you could offer excellent assistance to our customers via numerous offline channels, which include e-mail, mail, and fax. Your primary duty might be to cope with inquiries, and treatment problems, and make sure clients pride in turning in active, accurate, and courteous service.
Company Overview:
Spectrum is a primary issuer of Internet, TV, and Voice offerings inside the United States, devoted to turning in superior patron research. As a part of Charter Communications, we pride ourselves on connecting tens of tens of hundreds of thousands of customers to the leisure, communications, and information they need to achieve these days’s fast-paced international. We receive as proper with in fostering a numerous and inclusive place of job that values the specific abilities, views, and studies of our personnel.
Key Responsibilities:
- Customer Inquiry Management: Respond to patron inquiries and issues acquired via e-mail, mail, and fax in a well-timed and professional manner. Ensure that all communications are clear, concise, and aligned with Spectrum’s logo voice.
- Problem Resolution: Investigate and treat purchaser issues related to billing, provider disruptions, devices, and incredible company-associated worries. Collaborate with wonderful departments to discover effective answers and examine up with customers to make sure their troubles are resolved.
- Documentation and Reporting: Maintain genuine records of purchaser interactions and transactions. Accurately report the individual inquiries, movements taken, and resolutions furnished within the organization’s client courting control (CRM) machine.
- Process Improvement: Identify habitual problems and propose device upgrades to decorate client pride and operational performance. Provide remarks to govern on commonplace purchaser worries and capability regions for development.
- Product Knowledge: Stay updated on Spectrum’s products, services, promotions, and recommendations to offer accurate information to clients. Participate in ongoing schooling and improvement programs to beautify your know-how and capabilities.
- Compliance and Confidentiality: Adhere to all business enterprise rules, techniques, and regulatory necessities. Maintain the confidentiality of client statistics and guard touchy information from unauthorized get entry.
Qualifications:
- Education: High college diploma or equally required. An associate or bachelor’s diploma in a related subject is a plus.
- Experience: Previous revel in customer service, ideally in a telecommunications or related enterprise. Experience with offline guide channels (e-mail, mail, fax) is pretty suitable.
- Skills: Excellent written conversation skills with a keen eye for detail. Strong hassle-fixing competencies and a customer-centered mindset. Proficiency in the utilization of CRM systems and one-in-a-kind customer support software.
- Attributes: Ability to paint independently and manage multiple obligations simultaneously. Patience, empathy, and a pleasing mindset at the same time as managing customers. Strong organizational skills and the capability to examine through commitments.
- Technical Skills:Â Ability to successfully utilize Microsoft Products and drive results in a matrix-management environment
- Skills: Communication, collaboration, organization, leadership, problem-solving, and multitasking
Working Conditions:
Work Environment: This is an entire-time function that could require occasional nighttime or weekend shifts depending on business corporation desires. The feature is typically a place of business-based virtually with the opportunity of a long way flung artwork based totally on average overall performance and business enterprise coverage.
Equipment: Spectrum will provide all important machines and education to perform the task efficiently. You will want a reliable internet connection if far-off artwork is permitted.
Benefits:
- Compensation: Competitive sales with opportunities for bonuses based totally on general overall performance.
- Health and Wellness: Comprehensive health, dental, and vision coverage plans. Access to well-being programs and belongings.
- Financial Security: 401(good enough) plan with business enterprise health, existence coverage, and disability coverage.
- Work-Life Balance: Paid time without work, tour pay, and flexible painting arrangements wherein possible.
- Professional Development: Opportunities for career improvement, ongoing training, and professional development applications.
How to Apply:
Interested applicants are invited to put up their resume and cover letter detailing their applicable experience and qualifications through our online utility portal at [insert application link]. We are an opportunity organization and welcome programs from all certified human beings.
Join Spectrum’s Offline Customer Support group and be part of a dynamic organization that values consumer pleasure and worker growth. Help us continue to supply great careers to our customers and make a difference in their lives each day.
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