Inviting applications For Non-Voice- English in Genpact || Ahmedabad location 2024 | Apply Now

Role: NonTech Support NonVoice

Company: Genpact

Experience: 0 – 4 years

Salary: Not Disclosed

Location: India

About Genpact Company

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, coloration, faith or notion, sex, age, national origin, citizenship reputation, marital reputation, army/veteran fame, genetic data, sexual orientation, gender identification, bodily or mental disability or any other function covered by using relevant legal guidelines.

NonTech Support NonVoice Job Description

The Non-Tech Support – Non-Voice Representative may be answerable for coping with client inquiries and issues through e-mail, chat, and different digital communication channels. This role calls for notable written verbal exchange abilities, a keen eye for elements, and a purchaser-centric approach. The high-quality candidate can be adept at coping with a couple of obligations, resolving purchaser problems efficaciously, and maintaining an excessive diploma of consumer pleasure.

Key Responsibilities:

Customer Interaction:

Respond promptly to consumer inquiries through electronic mail, chat, and different non-voice channels.

Provide correct and comprehensive statistics to customers regarding merchandise, offerings, and guidelines.

Resolve customer troubles and courtroom instances in an expert and courteous way.

Issue Resolution:

Analyze consumer troubles to decide the right solution or motion.

Collaborate with inner teams to treat complicated issues and make them stronger whilst crucial.

Follow up with clients to ensure their issues are resolved and they may be satisfied with the provider.

Customer Relationship Management:

Maintain precise and accurate statistics of customer interactions within the CRM system.

Track and record the popularity and determination of each inquiry.

Build and preserve sturdy relationships with clients through presenting personalized providers.

Process Improvement:

Identify inclinations and common troubles from customer interactions and offer feedback to control.

Suggest upgrades to beautify the performance and effectiveness of the help system.

Participate in schooling classes and institution meetings to stay up to date on product and coverage adjustments.

Quality Assurance:

Adhere to agency tips and super requirements in all consumer interactions.

Conduct normal self-checks to ensure compliance with enterprise rules and procedures.

Participate in awesome guarantee critiques and provide feedback for non-forestall development.

Multitasking and Time Management:

Handle multiple purchaser inquiries simultaneously whilst keeping an excessive level of accuracy and interest in detail.

Prioritize responsibilities efficiently to control workload and meet remaining dates.

Utilize guide devices and assets effectively to offer well-timed and accurate responses.

NonTech Support NonVoice Required Qualifications:

Education: High college diploma or equivalent; some college coursework favored.

Experience: Minimum of 1-2 years of experience in customer support or assistance, ideally in a non-voice feature.

Skills:

Excellent written conversation abilities with a strong command of grammar and spelling.

Strong hassle-solving and analytical talents.

Proficiency in the use of CRM software program applications and guide ticketing structures.

Basic laptop abilties, which include familiarity with Microsoft Office suite and online chat gear.

Attributes:

The customer-centric mindset with a focal point on turning in an excellent carrier.

Ability to work independently and as part of a team.

The high diploma of accuracy and attention to detail.

Preferred Qualifications:

Experience in a non-voice assist feature in healthcare, retail, or finance industries.

Knowledge of corporation-particular equipment and software programs.

Bilingual competencies are a plus.

Career Development Opportunities:

At CareAssist Solutions, we are committed to the professional boom of our personnel. As a Non-Tech Support – Non-Voice Representative, you’ll have to get entry to:

Training Programs: Ongoing training and development opportunities to beautify your competencies.

Mentorship: Support and steering from experienced customer service experts.

Career Advancement: Opportunities for advertising to supervisory or specialized assist roles.

Why Join Us?

Innovative Environment: Work in dynamic and technology-pushed surroundings.

Collaborative Culture: Be a part of a supportive team that values collaboration and teamwork.

Impactful Work: Make a difference with the useful resource of supplying first-rate customer service that drives purchaser loyalty.

Competitive Compensation: Attractive earnings and blessings package deal, which includes health insurance, retirement plans, and paid time without work.

Application Process:

To apply for the Non-Tech Support – Non-Voice Representative role, please submit your resume and a cowl letter detailing your qualifications and hobby within the feature. Selected candidates can be contacted for an initial interview, followed by checks and a final interview spherical.

Join CareAssist Solutions and contribute to a crew that values excellence in customer service and strives to create tremendous purchaser reports.

Apply Now: Non-Tech Support – Non-Voice

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