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Job Description: Customer Service Representative at LCB

About LCBO:

The Liquor Control Board of Ontario (LCBO) is a central authority enterprise company devoted to the retail and distribution of alcoholic drinks at some unspecified time within the destiny in Ontario, Canada. Established in 1927, LCBO has grown to be one of the most vital and most identified alcohol shops globally, known for its dedication to responsible eating, consumer delight, and network guide. Our mission is to offer a massive form of super products while at the same time ensuring a solid and thrilling shopping enjoy for all clients.

Job Overview:

LCBO is trying to find a devoted and enthusiastic Customer Service Representative to enroll in our enterprise. In this selection, you may be the primary element of contact for our customers, providing great organization and assisting each in-save and via several conversation channels. You may be answerable for assisting clients with their inquiries, resolving problems, and making sure they’ve first-rate purchasing. The excellent candidate will personal superb verbal exchange competencies, a patron-focused mindset, and the capability to thrive in quick-paced retail surroundings.

Key Responsibilities:

1. Customer Interaction:
   • Greet clients warmly and provide help with their purchases, making sure a pleasing and alluring buying revel in.
   • Respond to purchaser inquiries and requests right now and professionally, addressing any questions or issues concerning merchandise, and services, and hold hints.
2. Problem Resolution:
   • Handle consumer courtroom docket cases and troubles with empathy and professionalism, working to treat problems efficiently and to the patron’s pleasure.
   • Escalate complicated or unresolved troubles to a supervisor or manager, ensuring well-timed and appropriate resolutions.
3. Product Knowledge:
   • Maintain in-intensity records of the LCBO product variety, collectively with facts approximately numerous alcoholic beverages, promotions, and particular offers.
   • Stay informed about new product arrivals and modifications to maintain inventory to provide accurate and updated facts to clients.
4. Sales and Transactions:
   • Process transactions effectively because it uses the element-of-sale (POS) tool, on the side of handling cash, credit score rating score, and debit payments.
   • Assist with product stocking and preserve enterprise organization to make a century and nicely-supplied shopping environment.
5. Administrative Support:
   • Maintain correct information of consumer interactions, transactions, and comments to useful resource save operations and manage.
   • Assist with administrative obligations collectively with managing patron debts, processing returns, and dealing with keeping correspondence

Qualifications:

• Education: High university diploma or equal; put up-secondary schooling in retail control, industrial organization, or associated trouble is an asset.
• Experience: Previous experience in a customer service or retail feature is preferred however now not required.
• Technical Skills:
  • Proficiency in the use of detail-of-sale (POS) systems and range-one workplace software programs.
  • Familiarity with cash dealing and transaction processing.
• Soft Skills:
  • Communication: Excellent verbal and written verbal exchange talents, with the capability to interact efficiently with customers and institutional humans.
    Customer Focus: Strong customer support abilities and a proper willpower to presenting effective looking for amusement.
  • Problem-Solving: Ability to address customer courtroom times and treatment problems without problems and professionally.
  • Teamwork: Collaborative approach to taking walks with others and contributing to an extremely good institutional environment.
  • Attention to Detail: Strong hobby to element in dealing with transactions, coping with stock, and keeping correct information.

Additional Skills:

• Adaptability: Flexibility to paintings in brief-paced surroundings and adapt to changing patron goals and save goals.
• Time Management: Effective organizational abilities and the potential to govern more than one obligation and priority correctly.
• Professionalism: High diploma of professionalism and integrity in all client interactions and maintain sports sports sports activities sports.

Why Join LCBO?

At LCBO, we charge our employees and are committed to offering a supportive and inclusive artwork environment. As a Customer Service Representative, you could play a critical characteristic in handing over a top-notch company and contributing to the success of our stores. We provide aggressive repayment, complete blessings, and opportunities for career growth and improvement in the company.

Benefits:

• Competitive earnings and regular overall standard overall performance-primarily based on real incentives.
• Comprehensive health, dental, and vision coverage.
• Paid days without paintings and vacations.
• Opportunities for career improvement and professional improvement.
• Employee discounts on LCBO merchandise.
• An exquisite and inclusive artwork environment.

How to Apply:

Interested candidates are invited to vicinity up their resume and a cover letter outlining their qualifications and hobby within the Customer Service Representative feature at LCBO. Join us and be part of a dynamic enterprise devoted to presenting superb customer support and contributing to the success of LCBO.

LCBO is an identical possibility company. We have a laugh range and are devoted to developing an inclusive environment for all personnel.

CLICK HERE TO APPLY NOW

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