International Chat Process Executive at Teleperformance | Work From Home
International Chat Executive at Teleperformance, As an International Chat Process Executive at Teleperformance, you can provide customer service for US-primarily based customers via online chat. The position includes handling customer queries, resolving problems, and ensuring a pleasant revel in with the resource of adhering to Teleperformance’s great standards. This faraway, paintings-from-home characteristic gives aggressive earnings of ₹30,000 to ₹34,000 in line with the month.
Role: International Chat Process Executive
Company: Teleperformance
Salary: ₹30K–₹34K a month
Work Type: Full–time
Education: No Degree Mentioned
Location: Work From Home
International Chat Executive at Teleperformance
An International Chat Process Executive at Teleperformance handles real-time customer interactions through chat platforms, ensuring efficient and high-quality service. The role requires excellent written communication skills to resolve customer inquiries, provide product or service information, troubleshoot issues, and offer effective solutions promptly. Executives must maintain a professional and friendly demeanor, adapt to different customer personalities, and meet performance metrics, such as response time and customer satisfaction. Multitasking is crucial, as executives often manage multiple chats simultaneously while updating internal systems. Familiarity with digital tools and a focus on delivering a seamless customer experience is essential for success.
About Company
Teleperformance is a global chief in patron enjoy control, supplying solutions in customer service, technical assist, and virtual enterprise services. With operations in over eighty international locations, Teleperformance serves some of the arena’s largest brands by handing over excellent, seamless consumer research. The business organization emphasizes a human beings-centric approach, fostering an environment that facilitates boom, inclusivity, and worker well-being. Known for its innovation and fine, Teleperformance combines human notions with advanced generations to enhance consumer engagement and satisfaction worldwide.
Roles & Responsibilities
Customer Support and Service
Real-Time Assistance: Address and remedy purchaser inquiries via online chat in real time. This calls for deep expertise in the company’s products and services to provide correct information.
Multitasking: Handle a couple of chats simultaneously with an excessive degree of accuracy and stay strong, ensuring quick and quality responses to each patron.
Process Adherence
Document Interactions: Accurately document chat interactions and resolutions to maintain proper documentation for destiny reference and help.
Communication Skills
Proficiency in English: Demonstrate extremely good written English abilities, including grammar, clarity, and politeness, as this is a textual content-based characteristic targeted on online chat.
Eligibility Criteria
Educational Background: A minimum training level of 12th pass is required, and each male and woman candidate is eligible.
Language Proficiency: Intermediate to superior English language talents are critical for powerful conversation and consumer satisfaction.
Benefits and Support
Competitive Salary: The sales for this function degree from ₹30,000 to ₹34,000 in line with the month, primarily based mostly on abilities, experience, and interview normal overall performance.
Skills Required
Excellent written communication and typing abilities.
Strong multitasking abilities to manipulate more than one chat conversation.
Basic to superior talent in the English language.
Previous experience in a talk-based totally helpful environment.
Ability to paste to guidelines, cope with personal information, and control purchaser records responsibly.
Benefits at Teleperformance
Comprehensive Training Programs: Teleperformance offers considerable schooling to equip employees with the skills wanted for successful client interactions.
Remote Work Options: Many positions, just like the International Chat Process, offer work-from-home flexibility, supplying comfort and artwork-existence balance.
Health and Wellness Support: Teleperformance offers healthcare blessings, collectively with highbrow health aid for employee well-being.
Career Growth Opportunities: It encourages internal promotions, imparting pathways for professional development.
Inclusive Work Culture: With a determination to range, Teleperformance fosters an inclusive environment wherein all personnel experience is valued.
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