Genpact Hiring Freshers | ₹ 2-2.5 Lacs P.A. | Apply Now

Role: Customer Support Executive

Experience: From 0 to 2 years (s) of experience

Salary: ₹ 2-2.5 Lacs P.A.

Location: Hyderabad, Gurugram

Company: Genpact

About Genpact

Genpact is a worldwide professional offerings enterprise that offers industrial company approach control and generation services. Founded in 1997, the enterprise operates in over 30 nations, presenting solutions that assist groups in redesigning their operations, beautifying customer evaluations, and pressure innovation. Genpact specializes in regions along with finance and accounting, customer service, procurement, and delivery chain management. By leveraging records, analytics, and the digital era, Genpact supplies rates to customers throughout various industries, collectively with banking, healthcare, and manufacturing. The organization’s dedication to operational excellence and non-prevent improvement has made it dependent on associates for masses essential worldwide companies.

Customer Support Executive Job Description

A Customer Support Executive at Genpact is chargeable for offering great aid to clients via addressing their inquiries, resolving issues, and ensuring a first-rate customer experience. This function consists of managing various verbal exchange channels and collaborating with different departments to deliver powerful solutions.

Customer Support Executive Roles

• Customer Interaction: Handle client inquiries and provide accurate statistics.
• Issue Resolution: Resolve client problems and lawsuits efficiently.
• Communication: Maintain clean and expert verbal exchange with clients.
• Documentation: Record and file consumer interactions and resolutions.
• Collaboration: Work with internal teams to cope with and remedy complex problems.

Customer Support Executive Responsibilities

1. Customer Service: Respond to customer queries through telephone, email, or chat.
2. Problem Solving: Address and treat client court cases and troubles.
3. Product Knowledge: Provide facts about services and products.
4. Order Management: Assist with order processing and monitoring.
5. Feedback Collection: Gather and document purchaser remarks for service improvement.
6. Documentation: Maintain accurate information on purchaser interactions and transactions.
7. Escalation: Escalate complex troubles to a better degree of useful resources or control.
8. Performance Metrics: Meet general overall performance metrics and first-rate necessities.
9. Training: Participate in schooling applications to stay updated on merchandise and procedures.
10. Customer Satisfaction: Ensure high degrees of customer satisfaction and retention.

Customer Support Executive Skills

• Communication: Strong verbal and written verbal exchange talents.
• Problem-Solving: Ability to solve patron issues effectively.
• Empathy: Understanding and addressing customer needs with empathy.
• Time Management: Efficiently control time and deal with multiple responsibilities.
• Attention to Detail: Accuracy in recording and processing consumer information.
• Adaptability: Ability to conform to converting customer desires and strategies.
• Technical Skills: Proficiency in the use of customer service software programs and tools.
• Interpersonal Skills: Strong interpersonal abilties for building rapport with customers.
• Patience: Patience in managing hard or irate clients.
• Teamwork: Ability to collaborate with institution contributors and distinct departments.

Education and Qualification Requirements

1. High School Diploma: Minimum requirement for instructional qualification.
2. Bachelor’s Degree: Preferred in Business, Communication, or a related discipline.
3. Experience: Previous revel in in customer service or useful resource is an advantage.
4. Technical Skills: Familiarity with customer service software program applications and CRM systems.
5. Communication Skills: Strong verbal and written communication skills.
6. Problem-Solving Skills: Demonstrated capacity to clear up client issues.
7. Training: Completion of business enterprise-furnished education packages.
8. Multitasking: Ability to address more than one responsibility concurrently.
9. Customer Focus: Strong interest in delivering tremendous customer support.
10. Attention to Detail: Precision in managing customer interactions and documentation.

Customer Support Executive Benefits

• Competitive Salary: Attractive reimbursement package deal.
• Health Benefits: Comprehensive medical health insurance coverage.
• Career Growth: Opportunities for professional improvement and expert improvement.
• Work-Life Balance: Supportive artwork environment with flexible hours.
• Employee Discounts: Discounts on organization services and products.

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