CHAT/VOICE Process | ₹ 50,000-1.75 Lacs P.A.
The Dayshift Chat/Voice Process at Foundever includes managing client inquiries and help through chat and voice channels for the duration of daylight hours. Employees offer set-off and effective answers, ensuring a fantastic client experience. The position calls for proper communique competencies, fluency in English, and the capability to work in fast-paced surroundings. It offers a balanced paintings-lifestyles timetable with day shifts, making it a perfect possibility for those searching for daylight-hours employment in customer support.
Role: CHAT/VOICE Process
Experience: From 0 to 2 years (s) of experience
Salary: ₹ 50,000-1.75 Lacs P.A.
Location: Mumbai Suburban, Thane, Mumbai (All Areas) Company:
Time and Venue
24th August, 10.00 AM – 7.30 PM
Andheri Boomerang Farm road
Contact – HR ZAKI KHAN (08433530286)
About Foundever
Foundever is a global chief in client enjoy (CX) solutions, presenting offerings across numerous industries along with generation, healthcare, economic services, and retail. Formerly called Sitel Group, Foundever combines digital innovation with deep industry understanding to deliver personalized consumer interactions and assistance. The enterprise provides several services which include client care, technical support, sales, and again-office processing. With a presence in over 40 countries, Foundever leverages superior technologies and a global group of workers to help businesses decorate patron delight, build brand loyalty, and power growth. Its recognition of human-centric customer stories units it apart within the CX enterprise.
Job Description
Position Overview: Foundever gives a dayshift chat/voice gadget function focused on offering superb customer support in a short-paced environment. This function calls for handling consumer queries and resolving troubles through chat and voice channels, ensuring client pride and loyalty.
Responsibilities:
As an E-Commerce Customer Service Representative based totally in Andheri East, Chandivali, Mumbai, your primary function may be to manipulate client interactions through voice and non-voice channels. This includes:
Handling General Inquiries: Respond to purchaser inquiries regarding product facts, order statuses, and distinctive popular questions in a timely and expert manner.
Resolving Complaints: Address and resolve consumer court cases efficiently, ensuring client satisfaction and retention. This may include coordinating with special departments or escalating problems whilst important.
Providing Excellent Customer Support: Deliver notable customer service through maintaining a positive mindset, being empathetic, and ensuring that all client needs are met.
Maintaining Accurate Records: Keep particular statistics of consumer interactions, inclusive of inquiries, lawsuits, and resolutions, in the tool for destiny reference and evaluation.
Adhering to Process Guidelines: Follow all installed techniques and suggestions to ensure compliance with enterprise rules and hold first-class standards of customer support.
Contributing to Team Goals: Work collaboratively with group individuals to achieve commonplace desires, which consist of reducing response instances and growing purchaser delight scores.
Key Skills Required:
Communication Skills: Strong communication skills in English and Hindi are vital for this function. You must be capable of carrying records certainly and efficaciously, whether you’re speaking on the phone or responding to emails and chat messages.
Computer Proficiency: Basic statistics of pc structures are vital, which includes familiarity with the commonplace place of job software program software and the capacity to navigate customer service gear and systems.
Flexibility: The capability to artwork in every voice and non-voice strategy is critical. You have to be snug coping with cellphone calls as well as dealing with written correspondence.
Customer-Centric Attitude: A robust willpower to offer outstanding customer support and the capability to address hard situations with patience and professionalism.
Benefits:
Centralized Pick-Up and Drop Services: To ensure convenience and safety for personnel, there’s a centralized pick-up and drop issuer to be had from Andheri and Ghatkopar stations within the route of the day.
Performance Incentives: In addition to competitive base profits, employees can earn additional earnings through performance-based total incentives. This encourages excessive overall performance and rewards individuals who go above and past of their roles.
Skill Development: Employees are provided with continuous education and improvement opportunities to beautify their customer service abilities and decorate their careers in the agency.
Supportive Work Environment: The enterprise fosters excessively fine and supportive painting surroundings in which personnel are endorsed to expand professionally and in my view. There is a focus on teamwork, collaboration, and mutual apprehend among colleagues.
Career Advancement Opportunities: Employees who reveal sturdy basic performance and self-control may additionally moreover have the danger to boom into better-degree roles in the agency, supplying lengthy-time period career boom and stability.
If you’re interested in using this role or have any further questions, please contact Zaki at 8433530286.
Key Benefits of Working at Foundever:
Comprehensive Training Programs: Foundever gives thorough schooling for all personnel, ensuring they are nicely ready to cope with consumer interactions and solve issues effectively.
Competitive Salary and Incentives: Employees get hold of a competitive income, with extra typical overall performance-based incentives, worthwhile folks that excel in their roles.
Work-Life Balance: The dayshift timings at Foundever assist a wholesome artwork-lifestyles stability, permitting employees to control their personal and professional commitments efficiently.
Diverse Work Environment: Foundever promotes variety and inclusion, developing a colorful place of job wherein personnel from several backgrounds can thrive and make a contribution to their precise views.
Career Development Opportunities: Foundever provides numerous opportunities for career improvement, which include education applications, mentorship, and inner promotions, assisting employees to expand inside the enterprise.
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