EY Company Hiring Project Analyst | 0 – 2 years

As a Project Analyst within the International Voice Process at EY, you’ll play a key function in coping with and enhancing patron interactions on an international scale. Your information in handling inquiries, integrating upselling possibilities, and making sure consumer pride may be critical in your fulfillment. This characteristic gives the hazard to artwork with a worldwide elegance group and increases your profession in a supportive and innovative environment.

Role: Project Analyst – International Voice Process

Company: EY

Experience: 0 – 2 years

Salary: Not Disclosed

Location: Gurugram

About Company

Ernst & Young (EY) is an international chief in guarantee, tax, transaction, and advisory offerings, devoted to building a higher-running international. With a presence in over one hundred fifty international locations and a various team of professionals, EY gives progressive answers that assist clients navigate complex demanding situations and accumulating their desires. Our focus on niceness and integrity drives us to offer tremendous issuer and create fees for our customers and communities. Learn extra approximately us at EY Careers.

Job Description

EY is seeking out a dedicated Project Analyst for the International Voice Process to join our team in Gurugram, Haryana. This position is pivotal for coping with global patron interactions through voice calls and online operations. The perfect candidate will excel in dealing with inquiries, resolving issues, and integrating upselling opportunities at the same time as making sure patrons are delighted.

Key Responsibilities

Customer Inquiry Management: Handle international customer inquiries and problems with precision and professionalism through voice calls. Ensure clear communique and effective trouble resolution.

Front-End Operations: Manage online front-stop operations to facilitate smooth and inexperienced patron interactions. Ensure that the net systems are consumer-best and powerful.

Upselling Integration: Identify opportunities to upsell products or services at some point in purchaser interactions. Integrate the one’s opportunities into conversations in a herbal and effective manner.

Sales Pitch Adaptation: Adapt earnings pitches are primarily based mostly on client responses and wishes. Demonstrate flexibility in methods to deal with numerous customer situations.

Customer Satisfaction: Prioritize customer pleasure by addressing and resolving any problems or worries directly. Strive to exceed purchaser expectancies and decorate their typical enjoy.

Key Requirements:

Education: Bachelor’s degree in any region.

Experience: 0-twelve months of experience in a customer support role, preferably inner a global voice approach.

Communication Skills: Excellent verbal and written verbal exchange skills in English, with a neutral accent. The capability to articulate clearly and effectively is vital.

Problem-Solving Skills: Strong hassle-solving abilities with a proactive technique for resolving patron issues.

Interpersonal Skills: Demonstrated interpersonal skills with the ability to interact surely with customers from various backgrounds.

Flexibility: Ability to work flexible hours, together with evenings or weekends, as wanted.

Perks & Benefits:

Transport Facility: EY affords transport facilities in keeping with the client’s coverage, making sure handy tour options for employees.

Meals: Meals are supplied as regular with the purchaser’s policy, enhancing convenience and assisting a balanced artwork ordinary.

Dynamic Work Environment: Opportunity to work with a dynamic and global institution, contributing to a collaborative and severe artwork environment.

Career Growth: Access to profession boom and development opportunities inside the business enterprise, with pathways for development and skill enhancement.

Professional Development: EY supports non-stop learning and expert improvement, imparting property and schooling to assist employees attain their roles.

How to Apply:

To practice for this role, please visit EY Careers and put up your utility. Ensure that your resume highlights relevant enjoy and talents. We live up to reviewing your software and doubtlessly welcome you to the EY team.

Benefits at EY:

Career Development: EY offers robust professional improvement programs, together with mentoring, schooling, and opportunities for improvement in the commercial enterprise organization. Employees are endorsed to pursue non-prevent getting-to-know and professional increase.

Flexible Work Arrangements: EY offers flexible painting preparations to guide work-life balance, which consists of alternatives for far-off artwork and adaptable hours.

Comprehensive Benefits Package: Employees have proper access to a complete benefits bundle, which includes clinical medical insurance, retirement plans, and well-being programs, to ensure their common well-being.

Global Exposure: Work with a various international institution, gaining exposure to global markets and an extensive range of enterprise sectors. EY’s worldwide community offers possibilities for move-border collaboration and learning.

Inclusive Culture: EY fosters inclusive and supportive artwork surroundings in which the range is well known, and all personnel are encouraged to contribute their particular views and talents.

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