Conduent hiring Client Monitoring Specialist Freshers is a splendid provider of organization technique offerings, remodeling the manner companies and governments supply extraordinary client critiques. With a strong worldwide presence and willpower to innovate, Conduent gives more than a few solutions that enhance operational performance and force higher effects. We leverage superior technology and business enterprise information to offer clients complete, scalable offerings that meet their evolving wishes.
- Job Title: Client Monitoring Specialist
- Company: Conduent
- Degree: Bachelor’s diploma in Business Administration, Communications, Information Technology, or an associated vicinity.
- Location: Delhi, India
- Experience: 0-1 years
- Employment Type: Fulltime
- Salary: ₹3L–₹4L per year
Conduent is trying to find an element-oriented and proactive Client Monitoring Specialist to enroll in our dynamic team. The high-quality candidate might be accountable for tracking patron interactions and usual overall performance metrics to ensure the very first-rate tiers of company satisfaction and compliance. This function requires strong analytical capabilities, super conversation capabilities, and a deep determination to consumer delight. The Client Monitoring Specialist will play an essential role in preserving and enhancing the requirements of provider delivery, helping Conduent bring together and hold robust purchaser relationships.
Key Responsibilities:
- Client Interaction Monitoring:
- Monitor and take a look at patron interactions during several verbal exchange channels, including cellular phone, e-mail, chat, and social media.
- Assess the first-rate agency provided via the use of Conduent dealers, making sure of adherence to corporation requirements and consumer expectations.
- Performance Analysis:
- Analyze overall performance metrics and tendencies to understand styles and insights that could tell strategic preference-making.
- Prepare first-rate evaluations on client interaction, agent overall performance, and provider delivery consequences.
- Compliance and Standards:
- Ensure compliance with industry rules, corporation pointers, and customer-specific necessities.
- Conduct ordinary audits of purchaser interactions to verify adherence to set-up requirements and protocols.
- Client Feedback and Relationship Management:
- Gather and study patron feedback to pick out strengths and regions for improvement in service shipping.
- Foster extremely good consumer relationships by addressing worries without delay and effectively.
Qualifications:
- Education: Bachelor’s diploma in Business Administration, Communications, Information Technology, or an associated vicinity.
- Experience: Minimum of 0 – 1 years
- Technical Skills:
- Strong analytical competencies with the functionality to interpret complex records and generate actionable insights.
- Familiarity with regulatory necessities and enterprise necessities relevant to client tracking and issuer shipping.
- Soft Skills:
- Attention to Detail: Meticulous interest in detail, ensuring accurate and thorough monitoring and reporting.
- Problem-Solving: Strong problem-solving skills, with a proactive technique for figuring out and addressing problems.
- Additional Skills:
- Adaptability: Flexibility and adaptability in a short-paced and dynamic artwork environment.
- Professionalism: High level of professionalism and integrity in all interactions and activities.
Why Join Conduent?
At Conduent, we provide supportive and inclusive painting surroundings wherein you can make an exquisite effect. As a Client Monitoring Specialist, you may have the opportunity to make contributions to the achievement of our customers and the general growth of our corporation. We offer aggressive reimbursement, whole blessings, and possibilities for expert development and improvement.
Benefits:
- A generous paid day without work and vacation hints.
- Professional development and training applications.
- Opportunities for professional development within Conduent.
- Collaborative and inclusive painting surroundings.
Conduent is an equal-opportunity commercial enterprise corporation. We have a great time variety and are committed to developing an inclusive environment for all employees.
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