Virtual Assistant | Full–time and Part-time
Join American Express as a Virtual Assistant and deliver superb customer service from domestic. Key obligations embody handling inquiries via telephone, email, and chat, managing account responsibilities, and supplying product statistics. Candidates have personal top-notch verbal exchange capabilities, the capability to multitask, and talent with generation. Experience in customer support is desired but no longer required. Enjoy flexible scheduling, aggressive reimbursement, and complete education. Apply now to be part of a renowned global logo.
Role: Virtual Assistant
Company: American Express
Location: United States
Salary: $20–$30 an hour
Work Type: Full–time and Part-time
Education: No Degree Mentioned
About Company
American Express is a globally identified monetary services business business enterprise with a legacy of over 160 years. Known for its notable customer service and innovative answers, American Express maintains to form the future of change with the aid of focusing on excellence and patron pleasure. We are devoted to presenting superior carriers to our valued customers and fostering a chunk environment that promotes increase, collaboration, and innovation.
Job Description
As a Virtual Assistant at American Express, you will play a critical feature in delivering great company and help to our clients. This faraway characteristic offers the capability to paint from the comfort of your own home, permitting you to engage with clients through numerous channels and provide wonderful assistance. Your function will include responding to inquiries, coping with account-associated duties, and making sure of an unbroken client experience.
Key Responsibilities:
Respond to Customer Inquiries: Engage with customers properly away and professionally through smartphone, email, and chat structures. Provide correct and applicable records to cope with their questions and issues.
Account Management: Assist clients with account-related responsibilities, together with account setup, manipulation, and troubleshooting. Ensure that all problems are resolved efficiently and successfully.
Product and Service Information: Provide exceptional information approximately American Express products, services, and promotions. Educate customers approximately available options and blessings.
Enhance Customer Satisfaction: Proactively find out and deal with purchasers’ wishes to enhance their pleasure and loyalty. Strive to exceed patron expectations and foster first-rate relationships.
Issue Escalation: Recognize and enlarge complicated issues to the appropriate groups for resolution. Ensure that escalations are handled right away and with important urgency.
Record Keeping: Maintain correct and precise facts of purchaser interactions and transactions. Ensure that every documentation is updated and without problem reachable.
Required Skills and Qualifications:
Communication Skills: Excellent written and verbal communication competencies are important for correctly interacting with customers and co-workers.
Interpersonal Skills: Strong potential to assemble rapport with customers and install first-rate relationships.
Multitasking and Time Management: Proficiency in managing multiple duties concurrently and successfully prioritizing responsibilities.
Attention to Detail: High degree of accuracy in records get entry to and documentation. Ensure that every one facts is correct and thoroughly checked.
Adaptability: Ability to thrive in a quick-paced and dynamic painting environment. Adapt fast to converting priorities and new annoying situations.
Customer Service Experience: Previous enjoyment in a customer service role is effective, even though not required. Familiarity with monetary offerings or related industries is a plus.
Knowledge, Skills, and Abilities:
Product Knowledge: Understanding of American Express merchandise, offerings, and policies. Training could be supplied to make certain you’ve got the vital information to assist clients successfully.
Technology Proficiency: Proficiency in the utilization of era and pc systems for verbal exchange and data get admission. Comfortable navigating various virtual structures and equipment.
Remote Work Efficiency: Ability to work independently and efficiently in a faraway environment. Demonstrated strength of will and time management abilties are important.
Working Hours:
Flexible Scheduling: Enjoy the ability of complete-time and detail-time positions with diverse scheduling alternatives. Tailor your work hours to suit your dreams whilst meeting technique necessities.
Benefits At Amex
Competitive Compensation: Attractive income and repayment bundle deal that reflects your capabilities and experience.
Exclusive Employee Benefits: Access to numerous amazing blessings and discounts to be had by American Express personnel.
Work-Life Balance: Flexibility in scheduling to guide a healthful paintings-lifestyles balance. Enjoy the convenience of running from home at the same time as managing your professional and private existence.
Career Development: Comprehensive schooling and ongoing resources to help you develop professionally. Opportunities for career advancement and improvement in the employer.
Supportive Culture: Join a severe and inclusive work manner of life that values collaboration, innovation, and super customer service.
Why Join American Express?
Global Brand: Be a part of a famend global emblem with a dedication to excellence and client satisfaction. Contribute to a company that values its personnel and promotes professional growth.
Diverse Work Environment: Work in a various and inclusive culture that fosters collaboration and innovation. Join a crew that supports and values your contributions.
Impactful Work: Make a difference in the lives of clients via delivering amazing career and aid. Your position will without delay affect customer delight and loyalty.
Flexibility and Convenience: Enjoy the capability of working from home at the same time as being part of a supportive and dynamic team. Benefit from a bendy work schedule that suits your way of life.
How to Apply:
To observe the Virtual Assistant role at American Express, please visit our careers web page here. Follow the software program instructions to put up your resume and cowl letter. Join us at American Express and embark on a rewarding career adventure in which your competencies are recognized, and your contributions make a difference.
Other Jobs
Amazon hiring For an AI Content Writer
Deloitte Hiring Work From Home