ALDI seeking IT Service Desk Agent | Join now

ALDI seeking IT Service Desk Agent to join our Global Service Desk (GSD). This group serves because the primary IT help for ALDI personnel in the direction of the united states. As an IT Service Desk Agent, you may deal with a number of technical issues, beginning from ordering toner to troubleshooting keep servers. This position is proper for experts who are captivated with technology, professional in customer support, and keen to offer a super-in-class revel in for ALDI employees.

Job Title: IT Service Desk Agent
Company: ALDI
Degree: High School Diploma / GED (required) or equivalent combination of education and experience
Location: Fully Remote (within 2 hours driving distance to Aurora, IL, 1245 Corporate Blvd)
Experience: Prior experience in customer support and IT troubleshooting preferred
Employment Type: Full-Time
Salary: Starting at $23.75/hour

ALDI Seeking IT Service Desk Agent

Technology is the backbone of ALDI’s operations, and our National IT Services branch plays a crucial function in the usage of innovation in the route of all factors of the economic employer. From Finance and Logistics to Warehouse Operations and Project Management, ALDI’s IT organization powers current duties that make a contribution to our corporation’s boom and your profession success.

Responsibilities

As an IT Service Desk Agent, your primary obligations will encompass:

• Responding to incoming guide requests related to hardware, software program application, or network issues.
• Documenting and dealing with IT issues from preliminary touch thru choice the usage of a ticketing device.
• Providing aid to ALDI’s stores, National Services Offices, and divisions.
• Collaborating with inner companies and outside vendors for more complex problems.
• Escalating unresolved problems to the satisfactory business enterprise or management.
• Identifying and reporting routine issues and recommending device enhancements.
• Ensuring adherence to IT requirements, recommendations, and guidelines.
• Maintaining the confidentiality and privateness of touchy employer and worker facts.
• Performing extra obligations as assigned.

Ideal Candidate Profile

We are looking for those who constantly exhibit ALDI’s Mindsets, Acts, and Professional Skills (M.A.P.) and own the subsequent qualifications:

• Strong attention to element and capacity to comply with instructions.
• Excellent verbal and written communication abilties.
• Strong organizational and multitasking talents.
• Capability to prioritize duties and meet strict time limits.
• Proven potential to paintings independently and inner a collection.
• Proficiency with administrative center productiveness software program application and familiarity with IT systems.
• A purchaser-first method with the capability to growth and maintain awesome relationships.

Education and Experience Requirements

• High School Diploma or GED is wanted.
• Equivalent education and enjoy in IT assist are taken into consideration.

Physical Requirements

• The feature may also moreover moreover require sitting, standing, or the usage of place of job machine for prolonged intervals.
• Repeated use of a keyboard and mouse is anticipated.
• Occasionally lifting and shifting up to twenty-5 lbs may be required.

Travel Requirements

Minimal excursion is essential for schooling, assignment paintings, or administrative duties.

Compensation and Benefits

ALDI offers aggressive pay and a robust benefits package deal deal deal that includes:

• 401(correct sufficient) plan with enterprise matching contributions.
• Employee Assistance Program (EAP) and PerkSpot National Discount Program.
• Comprehensive fitness, dental, vision, and prescription coverage.
• Generous paid day without work, at the side of seven paid holidays.
• Paid parental go away (up to 6 weeks at a hundred% pay) and caregiver depart (up to two weeks at a hundred% pay).

A Commitment to Diversity and Inclusion

ALDI is an Equal Opportunity Employer (EOE) devoted to growing a numerous and inclusive paintings surroundings. We limit discrimination primarily based on race, color, faith, sex, sexual orientation, gender identification, age, disability, veteran reputation, or every other function included through law. Employment can be contingent upon passing a drug check, motor car file, and reference take a look at, as frequently taking place through manner of the usage of applicable legal guidelines.

If you’re geared up to make a contribution to ALDI’s era-driven initiatives and boom your profession in IT, exercise in recent times to emerge as part of our team!

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