eClerx International Voice Process Job Openings in Chandigarh for Freshers

• eClerx Job Openings in Chandigarh
• Role: International Voice
• Company: Eclerx
• Experience: 0-3 Years
• Location: Chandigarh

About eClerx

Eclerx is a global leader in production services and offers clients in domains, technology, and process expertise in financial services, media and entertainment, digital, analytics, and customer operations. With multiple offices in India, including Chandigarh, the company provides strong opportunities for an early career. It emphasizes learning, growth, innovation, and management for fresheners. The “Students and Early Career” section of their careers shows their active interest in hiring fresh talent. 

Job Description: eClerx Job Openings in Chandigarh

At eClerx Chandigarh, freshers are offered exciting opportunities to start their careers as Customer Care Executives, Apprentice Analysts, or KYC Analysts. The role primarily involves handling international voice or non-voice processes, assisting clients with queries, resolving issues, and ensuring customer satisfaction. Freshers will be responsible for managing inbound and outbound calls, updating customer data accurately, adhering to quality standards, and meeting key performance metrics such as service levels and response times.

• Position: Customer Care / Apprentice Analyst
• Location: Chandigarh (sometimes Mahali)
• Working mode: full-time, on-site (office work) 
• Shift: Night shift is common, with five working days a week 
• Process type: voice/incoming, customer support, for sale, or resolution of international market questions (eg, USA/UK) or in some roles. 

Eligibility Criteria: eClerx Job for Freshers

• Education: Any graduate (bachelor’s degree) from a recognized university. Some roles can take specific currents depending on the function, but many of them are open to all disciplines. 
• Age: Usually about 21 years for certain roles (especially those related to customer-oriented voice processes). 
• Language skills: Excellent English verbal and written communication. Accent/verbal clarity is important for voice roles. 
• Willingness at night: Many roles require night shift availability. 
• Location: Candidates must be able to commute to Chandigarh / Mohali / Work from the specified Eclerx office. Home work is generally not available for fresher roles in voice/customer operations. 
• Basic Computer Skills: MS Office recognition, ability to write, and use basic software. For some analytical roles are useful basic skills of Excel or data interpretation are required. 

Work Roles and Responsibilities: eClerx Job Openings in Chandigarh

• Handling incoming/outgoing customers’ calls, resolution of queries or complaints, support or layout, if possible.
• The following are defined scripts, instructions, and SOPs to ensure quality and compliance.
• Exactly updating the records/details of customers in the appropriate tools or databases.
• Meeting of defined metrics, such as average manipulation time (AHT), first contact resolution, and quality score.
• For roles without voting, such as KYC or Back-Office: verification of client/customer documents, checking checks, elaboration of the client’s life cycle, and reporting.
• Cooperation with team management, quality teams, and possibly escalating teams if the problems are difficult.
• Maintaining confidentiality and privacy.

Skills required: eClerx Job for Freshers

• Strong communication skills (verbal and written) in English.
• Good listening skills, empathy, especially in the role of customer/voice roles.
• Basic computer literacy (writing, MS Office, and Simple Software Navigation).
• The ability to handle stress/multi-tasking (call + documentation, etc.).
• Accuracy, discipline, and adaptability (especially for the timing of shifts).
• Beware of detail (important for back-off / KYC / data role).
• Positive approach, team player’s thinking.

Salary package

• Role Analysts Customer Care / Disciplers usually offer 20,000 to 23,000 GBP per month. 
• Often, there is another night shift allowance for those working night hours (for example, up to approximately 3,000 GBP/month), depending on the shift and role. 
• Other benefits include health insurance, Provisional Fund (PF), Mobile Phone Payment, Internet Replacement, Selection/Drop of Cab or Shift Transport, etc. 
• As one progresses (after 1-2 years), moving to a higher analyst, team leader, process manager, etc., salaries grow significantly. The average salaries for analysts are in the range of 2-3 ₹/year; Senior analysts in £ 3-5 lakhs/year; More process managers.

FAQs

1. Are Eclerx freshers in Chandigarh?

• Yes, Eclerx actively hires freshers for roles such as customer care, apprentice analyst, analysts in Chandigarh.

2. What is the salary package for freshers in Eclerx Chandigarh?

• Lightened can expect 20,000 – 23,000 GBP per month plus night shift allowance and other benefits such as PF, health insurance, and transport.

3. I need previous experience to log in?

• No. Most of the fresher roles are open to graduates from any current field if they have good communication skills and are open to working night shift.

4. What is the common timing of the shift?

• Most of the fresher jobs at Eclerx Chandigarh include night shifts or rotary shifts, depending on the international client requirements.

5. What skills are required for fresheners in Eclerx?

• Key skills include English communication, basic computer knowledge, customer manipulation, aand willingnessto work in shifts.

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