- Concentrix Careers
- Role: Salesforce Developer
- Company: Concentrix
- Experience: 4-6 Years
- Location: Hyderabad, India
About Concentrix Careers
Concentrix is a global leader in business services and customer solutions (CX), cooperating with hundreds of clients across industries such as technology, financial services, consumer goods, healthcare, electronic trade, and more. The company is known for supplying Total Experience solutions – integration of people, technology, and analysts – to help clients provide exceptional results to their customers.
Job Description: Concentrix Recruitments in Hyderabad
In India, Concentrix has more delivery centers; Hyderabad is one of the main hubs for operations, non-binding, voice, technical support, content moderation, and back-end processes. For many job seekers, Concentrix Careers Hyderabad is a keyword when examining employment in the BPO/Outsourcing Industry.
Why choose Concentrix Hyderabad (Career Benefits)
- A diverse working environment with people from many cultural environments.
- Opportunities for fresheners and experienced candidates.
- Voice, independent, technical, and non-technical profiles of jobs.
- Structured training, performance incentives, advantages, and disadvantages.
- Clear application: online application, rating, interview, and offer.
Eligibility criteria: Concentrix Recruitments in Hyderabad
- Education: Any graduate or university body, depending on the role. For many roles of voice and non-voting / customer support: any discipline.
- Experience: Fresh versions are often welcome for entry roles; Sometimes at least 6 months to 1 year for more specialized or highly responsible roles.
- Language skills: good/excellent English command for most roles. Depending on the project, other languages can be preferred.
- Technical skills/computer skills: Basic PC navigation, Internet/E/Mail/chat tools, ability to use the desired software/tools. For the roles of technical support, the required technical knowledge will be higher.
- Soft skills: good communication (verbal and written), empathy, problem-solving, ability to work in a team, process customer questions, and multitasking. Patience and professionalism in callers’ interactions.
- Shifts / Flexibility: willingness to work in shifts (including night shifts) and sometimes flexible timing.
Work role: Concentrix Careers
- Customer Support Deputy / Customer Services: Voice Process (Calls), Inbound / Outbound Support, Resolving Customer Queries.
- Representative, representative of operations / technical support: voice or non-voice; Includes technical solutions to problems or support as required by the client.
- Team leader/team leader: team leaders, KPI monitoring, escalation of questions, quality ensuring, and newer carpenter training.
- UNAGED PROCESS / CHAT / E-MAIL support: Reaction via text, chat, e-mail; Support through channels without voting.
- Content moderation: Content review (text, pictures, video), enforcement of the client’s policy or platform against abuse, sensitive, or undesirable content.
- Technical / engineering roles (e, software engineer, Salesforce Developer): for the development of specialized positions in cloud/cooperation, tools, and back-end systems.
Responsibilities: Concentrix Recruitments in Hyderabad
- Answer or start calling customers, cottages,, oe-mallyly, fulfilling predefined service levels (SLA).
- Clarify or probe customers’ needs; Use tools to support decision-making to solve problems.
- Keep and update the exact records/tickets/protocols in CRM / tracking systems.
- Follow scripts or standard surgical procedures (SOP), but also use judgment if necessary.
- Escalate unresolved/complex cases for higher-level employees or specialized teams.
- Help with other tasks, such as rise/cross sale (if required, a project).
- For leaders/supervisors: monitoring metrics (quality, productivity, participation), team members, handling of escalating and ensuring compliance with policies.
Skills required: Concentrix Recruitments in Hyderabad
- Communication skills: Clear verbal and written English, active listening, polite and patient tone.
- Customer service orientation: Empathy, resolution of questions, customer satisfaction, handling complaints, or difficult calls.
- Technical ability: Basic computer skills, ability to learn new tools/software; For the role of technical support, more specific technical knowledge depending on the client.
- Solving problems and critical thinking: The ability to analyze problems, probe correctly, provide solutions, or escalate as needed.
- Adaptability and time management: The ability to adapt to a change in work/script/processes; Multitasking and KPI meetings.
- Teamwork + independence: Work well in the team, but also be able to take the initiative and work separately if necessary.
- Shift flexibility: Willingness to work in non-standard hours, rotating shifts, and accept voice / non-voice plans.
Package and salary compensation: Concentrix Careers
- Entry / Fresher Voice / Non-Voice Customer Service Role: 1.8 LPA to 3PA £ LPA approximately.
- For roles with technical support or specialized skills / higher responsibility (team leader, supervisors, technical roles): depending on the experience and technical domain, significantly higher, potentially 1.0 LPA to 8.0+ LPA or more.
- Part of the compensation is often formed by incentives, bonuses, and variable rewards (depending on the KPKPI of the KPI project).
- Other benefits are usually health insurance, life insurance, shift contributions, possible cabin or shipping facilities, and performance valuation.
FAQs
Q1. Can the fresheners apply for the role at Concentrix Hyderabad?
- A: Yes. Many roles (voice and non-voting) in Concentrix Hyderabad receive freshers (0-1 year of experience). However, some roles require some experience or specific skills (communication, computer).
Q2. What is the process of the process/selection of hiring?
A: Generally, there are steps:
- Onlineapp/registration.
- Digital self-esteem (sometimes) and/or procedural-specific evaluation.
- Interviews – can be HR + Client / Technical as needed.
- Background/document verification.
- Offer a letter.
- On board and training.
Q3. What are the shifts and timing?
- Answer: Many roles require shifts that may include nights, weekends, or rotating shifts. Flexibility is often required.
Q4. Is there room for growth in Concentrix Hyderabad?
- A: Yes. As with most large CX / BPO companies, there are clear paths: starting from the input level → Senior / Specialist → Team Head / Operation / Quality / Administration. Bonuses for training and performance also help.
Q5. Are thereroless without a voice or or vote?
- A: Yes. There are roles of support without voting/chat/e-mail. Also, moderation of content and technical support often involves voting interactions.
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