Upwork Consumer Windows Technical Support job

Join Upwork Consumer Windows Technical Support job Specialist, Are you captivated with solving technical troubles and providing brilliant customer service? One of Upwork’s biggest customers, a prime American multinational generation company, is trying to find an O365 Ambassador (Consumer). In this dynamic feature, you’ll assist customers with Office 365 and Windows-related queries through cell phone, e-mail, and chat.

This is a wonderful possibility for tech fanatics with a sturdy problem-fixing mindset awesome verbal exchange abilities and a choice to paint in a quick-paced, multicultural environment.

Company Overview

As a part of the group helping one of the most renowned generation businesses within the international, you’ll artwork alongside proficient professionals from numerous cultural backgrounds. This dispensed global organization values innovation, collaboration, and patron pride.

Key Responsibilities

• Provide online technical support for English- and Spanish-speaking Office 365 customers.
• Troubleshoot customer issues, such as downloading, putting in, and activating Office 365 and Windows merchandise.
• Upwork Consumer Windows Technical Support job Scope purchaser issues through amassing applicable records, task real-time research, and taking part with group human beings even as important.
• Empower customers with the useful resource of guiding them to self-clear and study greater about Microsoft products and competencies.
• Document your research and technical resolutions to enhance internal assets and enhance the overall customer support experience.

Qualifications

• General Skills:
  • Self-recommended with robust technical hassle-fixing competencies.
  • Upwork Consumer Windows Technical Support job Creative reality seeker with first-rate troubleshooting talents and an eagerness to beautify methods.
  • Detail-oriented and reliable, with a proactive mindset and the willingness to embody stressful situations.
  • Upwork Consumer Windows Technical Support job Adaptable to new generation and rapid-paced environments.
• Technical Expertise:
  • Familiarity with Microsoft Windows, Office Suite, and OneDrive.
  • Bonus factors for experience troubleshooting problems related to Office 365, Windows updates, and activation.
• Common Scenarios You’ll Handle:
  • Upwork Consumer Windows Technical Support jobDownloading, putting in, and updating Office and Windows.
  • Upwork Consumer Windows Technical Support job Licensing and activation assistance for Office and Windows.

Device and Workspace Requirements

A computer that isn’t always a part of every different commercial enterprise agency’s domain and is free from a protracted way off control gadget.

• Operating System: Windows 10 Pro (with the fashionable updates).
• Hardware: Minimum 8 GB RAM (16 GB endorsed), Core i3 processor (i5 recommended), and 256 GB garage (SSD desired).
• Connectivity: LAN reference to as a minimum 10 Mbps net pace (20 Mbps desired).
• Accessories: Noise-canceling headset/microphone (now not a cellular phone headset), webcam (preferably Windows Hello-well ideal).
• A quiet, distraction-unfastened workspace.

What We Offer

• The hazard to artwork with a Fortune 500 purchaser and one of the maximum identified names in technology.
• Competitive pay for a completely a ways flung characteristic.
• A role that values innovation, collaboration, and private increase.

Apply in recent times and be part of a team that’s redefining customer service within the digital age.

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