PhonePe Recruitment Customer Experience Specialist | Full–time

Customer Experience Specialist At PhonePe, PhonePe is hiring Customer Experience Specialists for its Bangalore place of job in 2024. This position is perfect for applicants with zero to two years of enjoy, with any commencement heritage. The task involves coping with customer inquiries, troubleshooting charge-related troubles, and making sure of an immoderate diploma of client pleasure. The exceptional candidate ought to have sturdy communique capabilities and a customer-centric mindset. PhonePe offers a competitive income ranging from 4 lakh to 5 lakh INR in step with annum. 

Role: Customer Experience Specialist

Company: PhonePe

Location: Bengaluru, Karnataka 

Work Type: Full–time

Education: No Degree Mentioned

Customer Experience Specialist At PhonePe 

PhonePe, considered one of India’s most important digital charge systems, is currently recruiting Customer Experience Specialists for its Bangalore region in 2024. This full-time role is proper for candidates with zero to two years of experience and a background in any commencement area. PhonePe is focused on presenting seamless virtual charge reviews and is seeking out individuals who can contribute to enhancing client satisfaction and engagement through wonderful assistance and issuer.

About Company

As a Customer Experience Specialist, the chosen candidate will characteristic a point of contact for clients, helping them with queries, resolving troubles, and ensuring a high diploma of customer pleasure. The characteristics include understanding the platform’s offerings very well and being capable of coping with any technical or transactional concerns customers may also have. Responsibilities embody answering customer inquiries, solving price-associated problems, and guiding customers on the use of the PhonePe platform efficaciously.

Key Responsibilities:

Customer Support: Handle customer inquiries concerning bills, transactions, and modern-day app capability through severa channels together with e-mail, chat, or telephone.

Problem Resolution: Troubleshoot any technical troubles confronted by using customers and provide well-timed answers. Escalate complex instances to the suitable groups even as wanted.

Customer Satisfaction: Ensure that each interaction contributes to a high-quality purchaser experience by way of manner of retaining professionalism and courtesy.

Knowledge Sharing: Stay updated with cutting-edge product talents and updates to provide correct records to customers.

Process Improvement: Provide comments to the product and technical groups to beautify PhonePe’s preferred man or woman based totally on everyday patron problems.

Qualifications:

Any graduate with zero to two years of revel in is eligible to apply.

Strong verbal exchange talents, each written and verbal, are vital.

Basic technical information or experience in customer service roles is preferred but not obligatory.

Ability to clear up issues efficaciously, with a consumer-first mindset.

The function is a tremendous possibility for easy graduates or those with a couple of years of enjoy to start their careers with one of the most hastily growing businesses in India’s fintech vicinity. PhonePe gives an annual salary package deal starting from four lahks to five lahks INR, counting on the candidate’s revel in and expertise.

Benefits at PhonePe 

Comprehensive Health Insurance: PhonePe provides its employees with scientific medical insurance plans that cover medical, dental, and vision care for each employee and their dependents.

Work-Life Balance: Flexible artwork hours and some distance from working alternatives are to be had, permitting employees to maintain a healthy work-lifestyle balance.

Learning and Development: Employees are presented with numerous schooling packages, workshops, and certifications to resource continuous getting-to-know and professional growth.

Competitive Compensation: PhonePe affords a competitive sales structure on the aspect of overall performance bonuses, making it an appealing agency in the fintech space.

Inclusive Work Culture: PhonePe promotes variety and inclusion, ensuring surroundings wherein personnel from all backgrounds feel valued and respected.

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