Spa Receptionist At Della Group For Solan, Lonavala Location

Spa Receptionist At Della Group, A Spa Receptionist is responsible for welcoming site visitors, handling appointments, and ensuring an easy experience at the spa. Key responsibilities encompass coping with bookings, processing bills, promoting spa offerings, and answering cellular telephone calls. Receptionists need to ensure an easy, nicely stocked, and organized workspace at the same time as upholding confidentiality. They also are responsible for ensuring traveler pleasbyby via supplying correct well-timedimed responses to requests. Proficient use of spa software program applications, maintaining eye contact at some stage in interactions, and constructing expert relationships with regular visitors are vital factors of the position An excellent mindset and interest in detail are key to the achievement of this function.

Role: Spa Receptionist

Company: Della Group

Experience: 1 – 4 years

Salary: Not Disclosed

Location: Solan, Lonavala

Spa Receptionist At Della Group

Della is a most useful hospitality and comfort logo that offers a giant variety of services, consisting of pinnacle-tier inns, ingesting, and health facilities together with spas. Known for its dedication to handing over excellent experiences, Della focuses on growing environments wherein visitors can loosen up, rejuvenate, and take pleasure. With revolutionary offerings and a patron-centric approach, Della pursuits to exceed expectancies via presenting extremely good services, from adventure activities to health packages. 

Job Description

A Spa Receptionist ensures the smooth operation of a spa through the usage of coping with appointments, dealing with visitor inquiries, and processing bills. Key obligations encompass greeting guests, promoting spa services, and supplying focused facts about treatments and programs. The receptionist is also chargeable for maintaining a smooth and organized work region, similarly to ensuring that locker rooms and relaxation regions are well-stocked. The role calls for sturdy conversation competencies, interest in detail, and the capability to art work independently in equal time while keeping a professional demeanor. 

Responsibilities:

Attendance & Punctuality:

Arrive on time for each shift and keep a consistent and everyday attendance file.

Ensure all spa operations begin and surrender easily by adhering to the timetable table.

Appointment Management:

Accurately address spa appointments including reserving, converting, and canceling as in step with traveler requests.

Use the spa’s reserving system proficiently to avoid double bookings or errors.

Guest Greeting:

Acknowledge and warmly greet all of us who input and leave the spa, making sure they revel in welcome.

Payment Processing:

Accurately method payments (coins, credit score card, and so on.), following agency policies to guard financial transactions and belongings.

Service Descriptions:

Provide targeted motives of spa remedies, packages, offerings, and facility capabilities to tell and help the site choose the right alternatives.

Spa Software Proficiency:

Utilize spa computer systems efficiently to record tourist records in digital information as directed, making sure of the proper tracking of services.

Job Expectations:

Work Area Organization:

Keep the workspace easy, safe, and without a doubt stocked nicely prepared for manual green spa operations.

Stock Management:

Ensure proper delivery of spa merchandise gadgets. Notify the Spa Manager when stock is low and coordinate resto, locking, therefore.

Self-Sufficiency:

Develop the potent artworks work independently without regular supervision, staying on the assigned put for extended intervals.

Training & Meetings:

Regularly attend and participate in the body of workers’ education and conferences to live updated on spa rules and techniques.

Benefits at Della

Luxurious Work Environment: Experience working in a top-price price setting with get right of entry to to immoderate-cease facilities.

Career Development: Opportunities for professional growth via education and professional improvement.

Employee Wellness Programs: Access to wellbeing obligations, along with spa treatments and fitness applications.

Competitive Compensation: Attractive income programs with common overall performance-primarily based absolute bonuses.

Work-Life Balance: Supportive paintings way of lifestyles that promote flexibility and work-existence stability.

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