09/10/2024
By Muskan
309
Jobs

Wipro Hiring Part Time Customer Service Representative | Work at Home

Wipro Hiring Part Time Customer Service Representative possibility in Kolkata, West Bengal. This function is ideal for freshers with a high college degree or related field. As a Customer Service representative, you will help clients by answering queries, resolving problems, and supplying first-rate carriers. This function offers flexible running hours, making it a super choice for individuals looking for a piece-existence balance. Join Wipro to kickstart your career in customer service and make a difference in customers’ lives!

Role: Customer Service Representative
Location: Kolkata, West Bengal
Salary: ₹31,564–₹53,161 a month
Qualifications: High school diploma or equivalent
Experience: 0 Years /Freshers/Entry Level
Employment Type: Part-Time

Table of Contents

About Wipro:

Wipro is a global statistics generation, consulting, and commercial enterprise method services corporation. Founded in 1945 and centered in India, Wipro grants revolutionary solutions and services in areas like everybody transformation, cloud computing, cybersecurity, and synthetic intelligence. With a dedication to sustainability and diversity, it operates across diverse industries, serving customers internationally with the aid of leveraging generation to power enterprise growth and efficiency, while preserving a robust focus on moral practices.

Job Overview: Customer Service Representative

Wipro is actively looking for influenced and enthusiastic people to enroll in its crew as a Customer Service Representative (CSR) in a piece-from-domestic role. This entry-degree opportunity is perfect for everybody eager to start their profession in customer service. CSRs will serve as the first point of touch for Wipro’s customers, making sure of a fantastic interplay and addressing any inquiries or issues right away.

Customer Service Representative Key Responsibilities:

1. Customer Interaction:

Respond fast and professionally to inquiries acquired through smartphone, electronic mail, and chat
Address concerns, provide correct information, and remedy client issues correctly

2. Product Knowledge:

Learn approximately its services and products to help clients better and sell offerings

3. Problem-Solving:

Use vital questioning to resolve consumer problems and identify root causes
Suggest possible solutions to improve client pleasure

4. Documentation:

Keep exact records of consumer interactions, remarks, and transactions with the use of the unique CRM device
Ensure the right communication and record-keeping

5. Collaboration:

Work with group cprogramstors and other departments to resolve complex troubles correctly

6. Feedback Implementation:

Gather and relay customer feedback to management for product and carrier personnel

Requirements:

Education:

Minimum requirement: High college diploma or equivalent
Further training or certification in customer support is fantastic

Experience:

No prior revel is required
Previous experience in call centers or customer support roles might be useful

Technical Skills:

Proficiency in Microsoft Office Suite
Familiarity with CRM tools; capacity to analyze new software programs fast

Personality Traits:

Resourceful: Ability to suppose creatively and critically to customer issues
Driven: Self-stimulated and focused on accomplishing personal and group goals

Soft Skills:

* Decision-Making: Able to make brief, informed choices to remedy queries efficiently

* People Management: Strong interpersonal skills to manage relationships with clients and collaborate correctly with crew members

Customer Service Representative Job Benefits:

Relocation Allowance: Available for applicants inclined to transport to Kolkata
Medical Coverage: Comprehee medical health insurance for employees and their dependents
Paid Sick Leave: Paid ill depart provided to ensure personnel’s well-being and lifestyle balance

Working Environment:

Wipro fosters a culture of curiosity, innovation, and continuous mastering
Employees are recommended to impeach approaches and contribute to procedure enhancements
Provides opportunities for private growth and professional development

Equal Opportunity Statement:

It is an identical possibility agency that promotes diversity and inclusion. It ensures that each certified applicants acquire fair consideration regardless of race, gender, religion, sexual orientation, age, incapacity, or veteran repute.