Senior Customer Success Operations Manager At Truecaller
Truecaller Hiring Senior Customer Success Operations Manager, Truecaller is hiring a Senior Customer Success Operations Manager responsible for optimizing patron achievement approaches, reading overall performance metrics, and supporting client growth strategies. The role includes collaborating with go-practical teams, improving patron onboarding, and using operational performance. Candidates must have reveled in consumer fulfillment, operations management, and sturdy information analysis talents. Excellent communication and undertaking control abilities are required. Truecaller offers a dynamic work environment, focusing on purchaser pleasure and engagement in the cell communique area.
Role: Senior Customer Success Operations Manager
Company: Truecaller
Location: Bengaluru, Karnataka
Work type: Full–time
Education: No Degree Mentioned
Truecaller Hiring Senior Customer Success Operations Manager
Truecaller is looking for a Senior Customer Success Operations Manager based absolutely in Bangalore, India. This role has a specialty of helping big employer clients with the aid of permitting seamless conversation via Truecaller’s platform. Responsibilities consist of onboarding clients, addressing product queries, and ensuring the most beneficial adoption of services. The perfect candidate may want to have over five years of revel in, ideally in SaaS, robust organizational and verbal exchange competencies, and the potential to control complicated operations. Apply to sign up for a various team and make contributions to impactful, revolutionary answers.
About Company
Truecaller is a main international conversation platform primarily based in 2009, known for its caller ID and unsolicited mail-blocking services. With over 4 hundred million month-to-month lively customers, Truecaller’s goal is to make conversation smarter and more secure. It is installed in Stockholm, with workplaces in Bangalore, Mumbai, Gurgaon, and Tel Aviv, and is indexed on Nasdaq OMX Stockholm as a Large-cap organization. Truecaller makes a specialty of innovation, operational excellence, and sustainable growth, making it a relied-on name in conversation generation.
What You Bring In:
Over five years of expert revel in. Experience inside the SaaS/software product domain is a plus.
An installed song document of strolling in excessive-pace Customer Success operations, Sales enablement teams, and Operations enablement groups.
An arms-on thoughts-set, eager to dive into complex operations and hassle-fixing.
High possession of your artwork, with a sturdy feel of obligation.
Excellent listening abilities, openness to go into from crew contributors, and flexibility.
Strong collaboration and interpersonal abilities that foster teamwork and encourage others.
Strong organizational competencies, hobby to element, and ability to prioritize in a dynamic environment.
Excellent communication and stakeholder management abilities.
Ability to work successfully throughout more than one group and get the paintings done.
Operational excellence in analytical questioning, gadget compliance, development, trouble-fixing, and planning.
The Impact You Will Create:
Prioritize duties and make sure effective measures to work on any roadblocks in account servicing.
Develop an operational plan for scaling new function/carrier adoption.
Detect early indicators of at-hazard renewals, lay out playbooks for CSMs to mitigate these dangers, and create a direction for escalation.
Prepare ordinary reports on effects, renewals, and upsell forecasts via dashboards and suggestions.
Proactively create documentation for effective training of clients, companions, new joiners, and different group individuals.
Monitor techniques and average overall performance tendencies to adopt scalable tasks for non-stop development.
Collaborate with skip-useful companies to make certain regular and seamless service for lively customers.
Design and put into effect exceptional practices to optimally assist debts of all sizes.
It Would Be Great If You Also Have:
Exposure to era-driven organization fashions.
Understanding of CRM, salesforce, CS structures, and Zoho.
Familiarity with cellular and communication platform era.
Benefits at Truecaller
Competitive Compensation: Offers wonderful revenue, 30 days of paid holiday, and bendy running hours.
Health Coverage: Private clinical medical health insurance and parental go-away advantages.
Learning Opportunities: Udemy membership for continuous analysis and development.
Wellness Programs: Telephone bill reimbursement and a wellbeing allowance.
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