Sutherland Careers Work from Home Jobs in India
Multiple Roles At Suther | No Degree Mentioned
Sutherland is an international company of method transformation services recognized for its willpowedeliverering awesome customer support and operational excellence. With a focal point on innovation and overall performance, Sutherland helps customers gather their business business enterprise dreams via customized answersnd a devoted employees. For extra data about Sutherland and to apply for this role, go to Foundthejob or Seekeras.Com.
Role: Customer Service
Company: Sutherland Careers,
Location: Work from Home Jobs in India
Salary: ₹20K–₹30K a month
Work Type: Full–time
Education: No Degree Mentioned
Job Description
Sutherland is happy to offer a Work from Home opportunity for the place of Associate – Customer Service. This characteristic is right for humans with a 12th bypass qualification or any graduate seeking to work remotely. As an Associate in Customer Service, your primary responsibilities will embody supporting customers, resolving queries, and presenting extraordinary assistance ensuring a high degree of client pride.
About Company
Sutherland is hiring for a Work from Home Associate – Customer Service characteristic Anithana earnings type of ₹20,000 – ₹30,000 in keeping with the ith month. This function is open to candidates with a twelfth bypass qualification or any graduate. Responsibilities embody supporting customers, resolving queries, and preserving excessive provider requirements. Benefits embody flexible paintings-from-home options, competitive income, profession increase possibilities, complete education, a supportive painting surroundings. Apply now on Foundthejob or Seekeras.Com.
Key Responsibilities:
Customer Assistance: Provided timely and effective assistance to clients via various verbal exchange channels (smartphone, chat, email).
Issue Resolution: Address patron troubles and professionally solve problems.
Product Knowledge: Maintain in-depth knowledge of Sutherland’s products and services to efficiently assist customers.
Documentation: Accurately document consumer interactions and comply with up as wanted.
Feedback: Collect and relay purchaser remarks to assist enhance service.
Key Roles:
Customer Assistance: Address customer inquiries and offer facts about products or services.
Problem Resolution: Resolve purchaser problems, proceedings, or technical problems correctly.
Order Processing: Assist with placing orders, and coping with returns, exchanges, and refunds.
Record Keeping: Maintain correct information on client interactions and transactions.
Feedback Collection: Gather consumer feedback to improve provider terrific and endorse upgrades.
Essential Skills:
Communication: Clear and expert communication to carry data successfully.
Problem-Solving: Ability to pick out issues and provide brief, powerful solutions.
Active Listening: Listen to customer worries and cope with them thoughtfully.
Empathy: Understand and display tasks for the client’s emotions and wishes.
Patience: Handle hard clients or complicated issues flippantly and professionally.
Time Management: Efficiently control a couple of purchaser interactions and obligations.
Conflict Resolution: Resolve conflicts diplomatically to satisfy each client and organization.
Technical Skills: Familiarity with CRM software program programs, ticketing structures, and basic laptop operations.
Product Knowledge: Thorough know-how of the business organization’s products/offerings to assist customers appropriately.
Attention to Detail: Ensure correct statistics and study-America are supplied.
Education and Qualifications:
High School Diploma: Basic requirement for maximum customer service roles.
Bachelor’s Degree (preferred): Degrees in Business Administration, Communications, or Customer Service Management may be useful.
Customer Service Certification: Specialized courses in customer service exceptional practices.
Soft Skills Training: Training in interpersonal competencies, emotional intelligence, and communique.
Conflict Resolution Certification: Helps in managing and resolving disputes successfully.
Technical Support Training: Useful for roles concerning technical products or services.
Multilingual Skills: The ability to speak more than one language can be a bonus in several customer bases.
Computer Proficiency: Knowledge of office suites, CRM, and customer service structures.
Sales Experience: Experience or publications in income strategies can assist in beautifying consumer interactions.
Experience inside the Industry: Prior artwork enjoyed in customer support or an applicable area is frequently favored.
Requirements:
Education: Minimum of 12th Pass; graduates from any subject are welcome.
Skills: Excellent verbal exchange talents, each verbal and written.
Technical: Basic pc competencies and familiarity wionlineine communique gear.
Personal Traits: Strong hassle-fixing abilities, capacity to work independently, and a proactive mindset.
Benefits At Sutherland:
Work from Home: Flexibility to paintings remotely from the consolation of your home.
Competitive Salary: Monthly income starting from ₹20,000 to ₹30,000.
Career Growth: Opportunities for expert improvement and development internal Sutherland.
Comprehensive Training: Access to schooling applications to beautify your abilties and expertise.
Supportive Environment: A collaborative manner of life with help from control and buddies.
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