Teleperformance is hiring Customer Support Executive 2024 | Apply Right Now

• Role: Customer Support Executive
• Experience: 0 – 4 years
• Salary: 2-3.5 Lacs P.A.
• Location: Gurugram, Haryana
• Company: Teleperformance 

About Teleperformance Company

Teleperformance is a worldwide digital business offerings business enterprise. Our international scale and neighborhood presence permit us to be a pressure of true in helping our communities, our clients, and the environment

 Requirements

• Graduation and undergraduate each can follow.
• Freshers are also eligible
• Strong conversation and interpersonal competencies.
• Excellent hassle-fixing skills.
• Ability to work in a fast-paced and target-pushed surroundings.
• Flexibility to work in rotating shifts and offs.
• Languages required- English & Hindi
• Preferred languages-Telegu & Tamil

Benefits 

• Competitive revenue with performance-based total incentives.
• Comprehensive Training and Ongoing development opportunities.
• Career advancement and growth inside the enterprise.
• Supportive and collaborative painting environment.

How to Apply: If you are equipped to take your profession to a dynamic and profitable environment, we might love to hear from you. Please send your resume to jaspreet.Kour@teleperformancedibs.Com or directly call 8595155752

Customer Support Executive Description

A Customer Support Executive is a pivotal role within any organization, serving as the number one point of touch between the employer and its clients. This role needs a mix of first-rate conversation capabilities, trouble-solving abilities, and deep know-how of the agency’s products or services.

Role and Responsibilities

Customer Interaction

Customer Support Executives are responsible for dealing with all client interactions, whether through telephone calls, emails, stay chats, or in-person conferences. They should concentrate attentively on consumer inquiries, offer accurate facts, and cope with concerns promptly. Effective communique skills are critical to bring answers in reality and professionally.

Issue Resolution

One of the core obligations of a Customer Support Executive is to solve purchaser problems efficaciously. This entails diagnosing issues, troubleshooting, and presenting answers. They must be adept at handling an extensive variety of issues, from technical difficulties to billing disputes, making sure that each hassle is resolved to the consumer’s satisfaction.

Product and Service Knowledge

A thorough knowledge of the corporation’s services or products is vital for a Customer Support Executive. They want to be properly versed in the capabilities, blessings, and common issues associated with the goods or offerings they help. This knowledge permits them to offer correct information and solve issues successfully.

Customer Feedback and Insights

Customer Support Executives play a key role in collecting patron comments and insights. They must actively listen to client experiences and tips, documenting them for in addition evaluation. This remark is treasured for the business enterprise because it allows for improving products, services, and universal consumer experience.

Documentation and Reporting

Accurate documentation is a vital part of a Customer Support Executive’s activity. They need to preserve special data on consumer interactions, issues stated, and the resolutions provided. This documentation helps in tracking habitual troubles, understanding client conduct, and generating reports for management.

Cross-Departmental Collaboration

Customer Support Executives frequently work intently with other departments consisting of sales, advertising, and product development. They provide precious insights primarily based on client remarks which could assist those departments improve their offerings and addressing any gaps in products or services.

Skills and Expertise

Communication Skills

Strong verbal and written conversation abilities are essential for a Customer Support Executive. They have to be capable of articulating solutions surely, empathizing with clients, and preserving an expert tone in all interactions.

Problem-Solving Abilities

Effective trouble-fixing capabilities are important in this position. Customer Support Executives need to think significantly and creatively to solve troubles right away. They must be inventive, able to cope with unexpected demanding situations, and adept at de-escalating annoying conditions.

Empathy and Patience

Empathy and endurance are key traits for a Customer Support Executive. Understanding the consumer’s perspective and demonstrating the actual subject can considerably beautify patron pride and loyalty. Patience is specifically critical whilst coping with annoyed or irate clients.

Technical Proficiency

Depending on the industry, Customer Support Executives may want to be technically proficient. This could involve expertise in software program packages, hardware components, or specific enterprise-associated technologies to effectively troubleshoot and remedy patron issues.

Time Management

Good time management skills are important to deal with a couple of purchaser interactions and troubles efficaciously. Customer Support Executives want to prioritize duties, control their workload efficiently, and make sure well-timed follow-u.S.With clients.

Education and Training

Typically, a Customer Support Executive must have an excessive school diploma or equal, even though many positions pick applicants with a bachelor’s degree in enterprise, verbal exchange, or an associated field. Training is regularly provided at the activity, focusing on the organization’s products, offerings, and customer service protocols. Additionally, certifications in customer support or specific technical competencies may be fine.

Challenges and Rewards

Customer Support Executives face numerous challenges, which include managing excessive volumes of client inquiries, managing difficult customers, and staying updated with product or service changes. Despite these demanding situations, the role is surprisingly rewarding. It offers the pride of assisting customers, solving problems, and contributing to the agency’s success. Furthermore, awesome overall performance in this function can result in professional development opportunities in customer service control, income, or different enterprise regions.

 Conclusion

A Customer Support Executive is a critical link between an agency and its clients, making sure of a high-quality client experience and fostering long-term loyalty. With strong communication talents, trouble-fixing talents, and a deep expertise in their services or products, Customer Support Executives assist build a sturdy, consumer-centric popularity for his or her enterprise. As the face of customer support, they play a critical function in preserving patron pride and using enterprise achievement.

Apply Now: Customer Support Executive

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