Olx is hiring Key Account Manager Telesales 2024 | Apply Now

• Role: Key Account Manager Telesales
• Experience: 1 – 6 years
• Salary: 2-4 Lacs P.A.
• Location: Gurugram
• Company: Olx

About Olx Company

We are searching for a skilled Telesales/Inside income agent to supervise the connections of the enterprise with its most important clients. You could be responsible for acquiring and retaining long-time key clients by comprehending their requirements. The ideal candidate might be apt to build strong relationships with strategic customers. You will be capable of becoming aware of needs and requirements to promote our agency’s solutions and reap mutual pleasure. The goal is to contribute to sustaining and growing our enterprise to obtain lengthy-term fulfillment.

Key Account Manager Telesales Description

OLX is the world’s leading classifieds platform in growth markets. OLX makes it so easy to connect human beings to buy, sell, or exchange used items and offerings. It’s free, and it can be used from a PC or cell cellphone.

The position of a Key Account Manager (KAM) in Telesales is essential for businesses looking to control and develop their key customer debts through effective communique and sales strategies. In this function, KAMs play a vital function in constructing robust, lengthy-lasting relationships with key customers, riding sales increase, and ensuring customer satisfaction.

What will you be doing:

• Develop trust relationships with a portfolio of foremost clients to make sure they no longer flip to competition
• Acquire intensive expertise in key consumer desires and requirements
• Expand the relationships with present clients by constantly featuring answers that meet their goals
• Ensure the correct products and services are added to clients in a well-timed way
• Serve as the hyperlink of conversation among key clients and inner groups
• Resolve any issues and troubles confronted by clients and address lawsuits to hold agreements with
• Play an integral part in generating new sales so one can develop lengthy-lasting relationships
• Prepare normal reports of progress and forecasts to internal and outside stakeholders with the use of key account metrics

Key Account Manager Telesales Responsibilities

Customer Relationship Management

Building and retaining strong relationships with key clients is at the heart of the KAM function. This includes normal communique through phone calls, emails, and now and then video calls to make sure the purchaser’s needs are understood and addressed right away. By appearing as a dependent-on advisor, KAM intends to beautify client loyalty and pleasure.

Sales and Account Growth

KAMs are tasked with attaining sales goals and dreams within their assigned key accounts. This calls for the know-how of the customer’s enterprise, identifying increased opportunities, and developing techniques to capitalize on them. By upselling or pass-selling relevant products or services, KAMs make contributions directly to the business enterprise’s revenue goals.

Account Planning and Strategy Development

Successful KAMs develop certain account plans in collaboration with sales teams and other departments. These plans define the account’s contemporary reputation, ability growth regions, and unique actions to acquire sales targets. They should align with the organization’s ordinary income and marketing strategy at the same time as addressing the unique desires of each key account.

Customer Support and Service

KAMs act as the number one point of touch for key debts, addressing any issues or worries right away. This involves troubleshooting, resolving conflicts, and imparting solutions to ensure a high degree of purchaser pleasure. By handing over high-quality customer service, KAMs fortify relationships and construct trust with their customers.

Key Account Manager Telesales Education and Experience

Bachelor’s degree in Business Administration, Sales, Marketing, or an associated area.

Proven enjoy as a Key Account Manager, Sales Representative, or similar feature, preferably in telesales surroundings.

Demonstrated success in accomplishing income desires and turning in client-focused solutions.

Apply Now: Key Account Manager Telesales

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