Role: Jr Customer Service Executive
Experience: 0 – 3 years
Salary: Not Disclosed
Location: Pune
Company: Tata Communications
About Tata Communications Company
The Company allows the digital transformation of businesses globally, such as 300 of the Fortune 500 – unlocking possibilities for groups utilizing allowing without boundaries boom, boosting product innovation and client enjoyment, improving productivity and efficiency, building agility, and coping with threats.
We are looking for a dedicated and enthusiastic Junior Customer Service Executive to enroll in our group. The best candidate can be answerable for handling client inquiries, supplying help, and ensuring a high level of consumer satisfaction.
Jr Customer Service Executive Description
The operational role that works under direct supervision, is accountable for everyday provisioning & configuration operations. A Junior Customer Service Executive is chargeable for dealing with patron inquiries, supplying help, and ensuring an excessive level of purchaser pleasure. This position involves direct interaction with clients through various communication channels, resolving troubles, and preserving tremendous relationships with clients.
Jr Customer Service Executive Responsibilities
- Maintain daily web page activities and routines.
- Ensure SLA is finished & paintings proactively to keep the same.
- Product understanding of Enterprise products including DLC, NPLC, ILL, MPLS, PRI, and SIP.
- Identifying, analyzing, and communicating with inner transport stakeholders and groups to make sure an accurate and well-timed transport
- Monitoring the development of an order within the Delivery lifecycle
- Communicating, following up, and escalating were important to make certain shipping timelines are adhered to.
- Understanding technical phrases and logs, decoding the data, and accordingly making the right choice.
- Recommending any adjustments to the present workflow to allow faster and more accurate transport.
- Requires proper – verbal, writing, organizational, and forensic competencies.
- Team competencies, inclusive of the ability to set up and keep powerful working relationships each internally in addition to externally.
- Flexibility, versatility, dependability.
- Open to comments on procedure and technical knowledge.
- Experience in the Service transport should & NMS, RF/Tx/Voice/IP. Troubleshooting of Telecom Transmission media (Fiber, RF, Copper) is needed. Hands-on experience in understanding the numerous topologies (SDH, PACKET).
- Respond to consumer inquiries via telephone, electronic mail, and chat
- Assist customers with order placement, tracking, and returns
- Address and resolve patron complaints right away
- Maintain precise records of customer interactions
- Communicate correctly with customers and inner groups
Jr Customer Service Executive Career Path:
- Entry-Level: Customer Service Representative, Junior Customer Service Executive
- Mid-Level: Customer Service Executive, Senior Customer Service Executive, Customer Service Team Lead
- Senior-Level: Customer Service Manager, Customer Experience Manager, Director of Customer Service
Tips for Success:
- Customer-Centric Approach: Always prioritize the consumer’s needs and strive to offer a nice feasible career.
- Continuous Learning: Stay updated with the corporation’s products, services, and guidelines.
- Effective Communication: Develop strong communique skills to deliver data without a doubt and construct rapport with customers.
- Problem Resolution: Focus on resolving client troubles right away and successfully to maintain consumer pleasure.
- Feedback Utilization: Use consumer comments to enhance service processes and private performance.
Jr Customer Service Executive Skills and Qualifications:
Educational Background: High college diploma or equivalent. A university degree is a plus.
Technical Skills: Proficiency in the usage of customer service software and CRM systems. Basic laptop competencies, inclusive of MS Office applications.
Communication Skills: Excellent verbal and written communique capabilities. Ability to talk honestly and efficiently with various customers.
Interpersonal Skills: Strong customer support orientation. Patience and empathy whilst dealing with customers.
Problem-Solving Skills: Ability to address hard conditions and clear up troubles correctly. Strong analytical and critical wondering capabilities.
Organizational Skills: Good time control and organizational abilities.Ability to handle more than one obligation and prioritize correctly.
Attention to Detail: The high degree of accuracy in records entry and documentation. Keen attention to elements of expertise and addressing patron needs.
Jr Customer Service Executive Qualifications:
- High college degree or equivalent
- Previous customer support is a plus
- Proficient in using customer support software and MS Office applications
- Excellent communique and interpersonal talents
- Strong hassle-fixing and organizational abilities
- To Apply: Please ship your resume and cover letter to [email address].
Apply Now: Jr Customer Service Executive
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