Sr Quality Evaluator in Concentrix 2024 | Apply right now

• Role: Sr Quality Evaluator
• Experience: 1 – 4 years
• Salary: Not Disclosed
• Location: Bengaluru( Hebbal )
• Company: Concentrix

About Concentrix Company

Concentrix, Corporation (Nasdaq: CNXC) is a main global provider of customer experience (CX) solutions and technology, improving business overall performance for a number of the arena€™s pleasant brands including over a hundred Fortune Global 500 customers and over 125 new economic system clients. Every day, from more than forty countries and throughout 6 continents, our team of workers offers next-generation patron enjoyment and helps companies better hook up with their clients. 

Sr Quality Evaluator Description

A Senior Quality Evaluator (SQE) is responsible for ensuring that merchandise, offerings, and strategies meet the mounted nice requirements and customer necessities. This role entails overseeing nice evaluation processes, conducting audits, reading records, and offering hints for development. A Senior Quality Evaluator plays a critical role in preserving the organization’s popularity for excessive first-rate and in driving continuous development tasks

Sr Quality Evaluator Role and Key Responsibilities

• Proofread/Review the content material of the delivered mission from Web Builder and ensure the first-class of the task meets the business request and follows web design requirements and tips.
• If the challenge first-class isn’t always first-rate, QA is required to report the purpose and comments in a tool for WB/WPL/Managers reference and share special one-on-one feedback with workers and document the equal.
• Ensure challenge evaluations are delivered on schedule and understand the way to prioritize.
• Record the assessment and bring about a QA online gadget.
• Keep oneself up to date on ultra-modern expertise.
• Responsible for supplying first-rate with Zero errors.
• Follow the stop-to-quit commands shared via the Client.

Sr Quality Evaluator Skills and Information

• Good oral and written communique capabilities
• Min 1 12 months Experience is required, Web page expertise, HTML, CSS, Testing
• Problem Solving / Decision Making (potential to make selections/troubleshooting abilities & methods)
• Execution (Quality, pace of execution, and commitment to deadlines)
• Teamwork (Effectiveness of person in a crew play environment)
• Communication capabilities (Ability to express ideas and views in reality in the preferred enterprise language)
• Sensitive and excessive attention to detail;  eager to deliver excessive fee tasks nice for clients.
• Expertise in Web Development (HTML, CSS, Javascript (Basic), Photoshop, etc)
• Rich Experience in internet web page designing as a WB (Expertise in Web CMS, Template, and so forth. Image retouching & fixing font through Photoshop on call)
• Good command of using Excel/word to conduct QA-associated reports.
• Expertise in Web Design Standard
• Knowledge of dealing with obligations through tool
• Educational Qualification: Graduate

Sr Quality Evaluator Responsibilities

Quality Evaluation and Assessment

• Develop and put in force excellent evaluation standards and processes.
• Conduct designated inspections and exams of merchandise, services, and methods.
• Ensure compliance with regulatory standards and internal rules.

Data Analysis and Reporting

• Collect and examine fine data to perceive trends, defects, and regions for improvement.
• Prepare targeted reviews and presentations on best performance metrics.
• Use statistical equipment and strategies to analyze records and guide decision-making.

Auditing and Compliance

• Plan and behavior internal and outside nice audits.
• Ensure adherence to high-quality control systems (e.g., ISO 9001, Six Sigma).
• Document audit findings and observe corrective movements.

Process Improvement

• Identify opportunities for technique upgrades to decorate fine and performance.
• Lead or take part in continuous improvement initiatives and projects.
• Collaborate with pass-functional groups to put into effect quality practices and corrective moves.
• Training and Mentorship
• Train and mentor junior fine evaluators and other staff on fine requirements and procedures.
• Develop schooling substances and conduct workshops or education sessions.
• Promote a tradition of first-class awareness and non-stop development in the employer.

Customer Interaction

• Address patron proceedings and comments associated with fine troubles.
• Work with customer support and manufacturing teams to clear up pleasant-associated troubles.
• Ensure that patron requirements and expectancies are understood and met.

Sr Quality Evaluator Skills and Qualifications

Technical Skills

• Proficiency in first-class management systems and requirements (e.g., ISO 9001, Six Sigma).
• Experience with satisfactory evaluation tools and methodologies (e.g., FMEA, SPC, root purpose analysis).
• Strong information on statistical analysis and records interpretation.

Analytical and Problem-Solving Skills

• Excellent analytical abilities to perceive tendencies, root causes, and possibilities for development.
• Strong hassle-solving abilities and the capability to develop powerful answers.

Communication Skills

• Clear and powerful verbal and written conversation skills.
• Ability to offer complicated records to various stakeholders, such as senior management and customers.

Attention to Detail

• High stage of accuracy and interest to element in undertaking checks and analyzing records.
• Ability to come across and address nice troubles promptly and efficaciously.

Organizational Skills

• Strong organizational and assignment control competencies.
• Ability to manipulate more than one obligations and priorities simultaneously.

Educational Background

• A degree in Quality Management, Engineering, or an associated subject is generally required.
• Relevant certifications (e.g., Certified Quality Auditor (CQA), Certified Six Sigma Black Belt) may be wonderful.

Typical Work Environment

• Senior Quality Evaluators typically work in environments that include:
• Manufacturing: Ensuring product high quality and compliance in production tactics.
• Healthcare: Evaluating the satisfaction of healthcare services and scientific gadgets.
• Technology: Assessing software and hardware merchandise for fine and reliability.
• Retail: Ensuring the high-quality products and offerings furnished to clients.
• Service Industry: Evaluating customer support first-rate and operational processes.

Career Path

• A Senior Quality Evaluator can enhance to more senior roles inside the exceptional control and operational domains, along with:
• Quality Manager
• Quality Assurance Director
• Operational Excellence Manager
• Vice President of Quality
• Chief Quality Officer

Apply Now: Sr Quality Evaluator

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