Job Description | ₹ 3-3.75 Lacs P.A.
A Technical Chat Support Specialist at FOUNDEVER performs a critical role in handing over notable, non-voice technical guides to global customers. This function includes supplying solutions to technical issues through chat, ensuring consumer satisfaction, and retaining excessive carrier requirements.
Role: Tech chat support specialist -direct
Experience: From 1 to 5 years (s) of experience
Salary: ₹ 3-3.75 Lacs P.A.
Location: Chennai
Time and Venue
12th August – 13th August, 11.00 AM – 4.30 PM
Tharamani – it Ramanujan city tech park -hardy tower 1 st floor found ever
Contact – Pavithra ()
About Company
FOUNDEVER (SITEL India Pvt Ltd) is a renowned worldwide chief in client revel in manipulation, specializing in turning in modern-day and powerful answers. Our dedication is to provide splendid issuers at some stage in diverse industries, leveraging era and deep company knowledge. At FOUNDEVER, we foster a lifestyle of non-stop improvement and expert growth, making sure our personnel are equipped with the tools and assistance needed to thrive. We price inclusivity, collaboration, and determination, striving to create a dynamic place of job where know-how is diagnosed and career progression is endorsed. Join us and be part of an ahead-questioning company that values excellence in customer service.
Key Roles:
- Technical Assistance: Provide expert technical manual to customers through chat, addressing and resolving troubles without delay.
- Issue Troubleshooting: Diagnose technical problems and put in force effective solutions whilst managing a couple of chat interactions.
- Documentation: Accurately file problems and resolutions to contribute to a whole records base.
- Escalation Management: Escalate complicated troubles to senior technicians or specialized teams as required.
- Customer Communication: Maintain clean and expert communique with customers, supplying guidance and help for the duration of the troubleshooting method.
Responsibilities:
- Chat Support: Respond to technical queries via chat, making sure correct and nicely timed help.
- Issue Resolution: Diagnose and treat technical troubles efficaciously to lower downtime and disruption.
- Documentation: Maintain different records of consumer interactions and technical troubles for future reference.
- Escalation: Escalate unresolved issues to suitable teams or senior bodies of workers whilst critical.
- Follow-Up: Provide a look at communications to make sure problems are completely resolved and clients are satisfied.
- Service Standards: Adhere to corporation service degree agreements (SLAs) and notable standards.
- Product Knowledge: Stay updated with modern product features, updates, and troubleshooting techniques.
- Queue Management: Monitor and manage chat queues to keep efficient provider shipping.
- Customer Feedback: Collect and relay consumer comments to assist improve carrier and product offerings.
- Team Collaboration: Work collaboratively with different groups individuals and departments to resolve complex problems.
Skills:
- Communication: Excellent written communication skills to supply technical records really and efficaciously.
- Problem-Solving: Strong analytical and hassle-solving competencies to diagnose and solve technical problems.
- Multitasking: Ability to address a couple of chat sessions concurrently without compromising great.
- Technical Knowledge: Proficiency in technical troubleshooting and know-how of IT structures.
- Customer Service: Customer-focused method with willpower to deliver top-notch provider.
- Time Management: Efficient time control competencies to prioritize tasks and control workload.
- Adaptability: Ability to conform to modifications in era and tactics rapidly.
- Attention to Detail: High attention to detail to ensure accuracy in troubleshooting and documentation.
- CRM Tools: Familiarity with patron relationship manipulation (CRM) software and chat aid equipment.
- Teamwork: Collaborative talents to paintings efficaciously with different institutions individuals and departments.
Education and Qualifications:
- Bachelor’s Degree: A bachelor’s diploma or equal qualification is preferred.
- Experience: Minimum of 1 one year of revel in a BPO or stay chat guide role.
- Language Proficiency: Strong command of English, both written and verbal.
- Technical Certification: Relevant technical certifications are high quality.
- IT Knowledge: Basic information on IT systems and troubleshooting.
- CRM Experience: Experience with CRM and chat assist software programs.
- Customer Service Experience: Previous revel in in a customer service environment.
- Typing Speed: Good typing velocity, preferably 50+ words in keeping with minutes.
- Problem-Solving Skills: Demonstrated problem-fixing capabilities in a technical assist context.
- Flexibility: Willingness to paint night time time shifts and adapt to diverse schedules.
Benefits at FOUNDEVER
Competitive Salary: Attractive earnings bundle with overall performance-primarily based definitely incentives.
Free Cab Services: Complimentary cab facilities with doorstep select-up and drop-off.
Career Growth: Opportunities for expert development and professional development in the employer.
Stable Work Environment: Full-time, permanent role presenting project safety and balance.
Supportive Culture: A collaborative and supportive painting surroundings that fosters private and professional increase.
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