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Walk-in interview At Founever |  ₹ 3-3.75 LPA | 1 to 5 year

Job Description | ₹ 3-3.75 Lacs P.A. A Technical Chat Support Specialist at FOUNDEVER performs a critical role in handing over notable, non-voice technical guides to global customers. This function...
Posted in Blog   •   Jobs
2024-08-11
Walk-in interview At Founever |  ₹ 3-3.75 LPA | 1 to 5 year

Job Description | ₹ 3-3.75 Lacs P.A.

A Technical Chat Support Specialist at FOUNDEVER performs a critical role in handing over notable, non-voice technical guides to global customers. This function includes supplying solutions to technical issues through chat, ensuring consumer satisfaction, and retaining excessive carrier requirements.

Role: Tech chat support specialist -direct

Experience: From 1 to 5 years (s) of experience

Salary:  ₹ 3-3.75 Lacs P.A.

Location: Chennai

Time and Venue

12th August – 13th August, 11.00 AM – 4.30 PM

Tharamani – it Ramanujan city tech park -hardy tower 1 st floor found ever

Contact – Pavithra ()

About Company

FOUNDEVER (SITEL India Pvt Ltd) is a renowned worldwide chief in client revel in manipulation, specializing in turning in modern-day and powerful answers. Our dedication is to provide splendid issuers at some stage in diverse industries, leveraging era and deep company knowledge. At FOUNDEVER, we foster a lifestyle of non-stop improvement and expert growth, making sure our personnel are equipped with the tools and assistance needed to thrive. We price inclusivity, collaboration, and determination, striving to create a dynamic place of job where know-how is diagnosed and career progression is endorsed. Join us and be part of an ahead-questioning company that values excellence in customer service.

Key Roles:

  • Technical Assistance: Provide expert technical manual to customers through chat, addressing and resolving troubles without delay.
  • Issue Troubleshooting: Diagnose technical problems and put in force effective solutions whilst managing a couple of chat interactions.
  • Documentation: Accurately file problems and resolutions to contribute to a whole records base.
  • Escalation Management: Escalate complicated troubles to senior technicians or specialized teams as required.
  • Customer Communication: Maintain clean and expert communique with customers, supplying guidance and help for the duration of the troubleshooting method.

Responsibilities:

  • Chat Support: Respond to technical queries via chat, making sure correct and nicely timed help.
  • Issue Resolution: Diagnose and treat technical troubles efficaciously to lower downtime and disruption.
  • Documentation: Maintain different records of consumer interactions and technical troubles for future reference.
  • Escalation: Escalate unresolved issues to suitable teams or senior bodies of workers whilst critical.
  • Follow-Up: Provide a look at communications to make sure problems are completely resolved and clients are satisfied.
  • Service Standards: Adhere to corporation service degree agreements (SLAs) and notable standards.
  • Product Knowledge: Stay updated with modern product features, updates, and troubleshooting techniques.
  • Queue Management: Monitor and manage chat queues to keep efficient provider shipping.
  • Customer Feedback: Collect and relay consumer comments to assist improve carrier and product offerings.
  • Team Collaboration: Work collaboratively with different groups individuals and departments to resolve complex problems.

Skills:

  • Communication: Excellent written communication skills to supply technical records really and efficaciously.
  • Problem-Solving: Strong analytical and hassle-solving competencies to diagnose and solve technical problems.
  • Multitasking: Ability to address a couple of chat sessions concurrently without compromising great.
  • Technical Knowledge: Proficiency in technical troubleshooting and know-how of IT structures.
  • Customer Service: Customer-focused method with willpower to deliver top-notch provider.
  • Time Management: Efficient time control competencies to prioritize tasks and control workload.
  • Adaptability: Ability to conform to modifications in era and tactics rapidly.
  • Attention to Detail: High attention to detail to ensure accuracy in troubleshooting and documentation.
  • CRM Tools: Familiarity with patron relationship manipulation (CRM) software and chat aid equipment.
  • Teamwork: Collaborative talents to paintings efficaciously with different institutions individuals and departments.

Education and Qualifications:

  • Bachelor’s Degree: A bachelor’s diploma or equal qualification is preferred.
  • Experience: Minimum of 1 one year of revel in a BPO or stay chat guide role.
  • Language Proficiency: Strong command of English, both written and verbal.
  • Technical Certification: Relevant technical certifications are high quality.
  • IT Knowledge: Basic information on IT systems and troubleshooting.
  • CRM Experience: Experience with CRM and chat assist software programs.
  • Customer Service Experience: Previous revel in in a customer service environment.
  • Typing Speed: Good typing velocity, preferably 50+ words in keeping with minutes.
  • Problem-Solving Skills: Demonstrated problem-fixing capabilities in a technical assist context.
  • Flexibility: Willingness to paint night time time shifts and adapt to diverse schedules.

Benefits at FOUNDEVER

Competitive Salary: Attractive earnings bundle with overall performance-primarily based definitely incentives.

Free Cab Services: Complimentary cab facilities with doorstep select-up and drop-off.

Career Growth: Opportunities for expert development and professional development in the employer.

Stable Work Environment: Full-time, permanent role presenting project safety and balance.

Supportive Culture: A collaborative and supportive painting surroundings that fosters private and professional increase.

 

Apply Now

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