Upgrade Hiring Remote Work For Freshers | Mumbai, Maharashtra
Upgrade Hiring Remote Work For Freshers For The Chat Support Specialist – The Remote Work position at upGrad includes providing prompt assistance to clients via chat, addressing inquiries approximately courses and services, and making sure of an unbroken registration system. The function requires strong communique competencies, interest in detail, and the capacity to remedy troubles successfully in a supportive environment.
Role: Chat Support Specialist
Location: Remote Work
Company: Upgrade
Location: Mumbai, Maharashtra
Salary: ₹33,226–₹48,177 a month
Work Type: Part-time
Education: No Degree Mentioned
Years of Experience: 0
Upgrade Hiring Remote Work For Freshers
upGrad is a professional line schooling platform, targeted at reworking careers through superb getting-to-know stories. We are presently looking for an encouraged and reliable Chat Support Specialist to join our dynamic team in a remote functionality. Entry-to-degree degree roles are good for human beings seeking to release their careers in a supportive environment that emphasizes non-public and expert increase.
Job Description
upGrad is a pioneering online education platform devoted to presenting high-quality study evaluations, empowering people to transform their careers via current courses and professional improvement. The Chat Support Specialist characteristiupgradepGrad gives an interesting opportunity to interact with customers remotely, assisting them with inquiries and imparting crisis stan certain listing their instructional adventure(Upgrade Hiring Remote Work For Freshers).
upGrad is an opportunity organization, dedicated to fostering various and inclusive surroundings. All licensed candidates will reap consideration for employment irrespective of race, color, religion, sex, sexual orientation, gender identification, national beginning area, or disability. We have a very good time variety and are committed to creating an inclusive place of job for all employees.
Key Responsibilities
Customer Interaction: Respproperlyoper away to the patron through thru the chat assist platform.
Data Management and Reporting: Maintain distinctive facts of customer interactions in our database.
Problem Resolution: Collaborate with institution contributors to enhance issues even as vital as the ping clean conversation at some unspecified time in the future of the technique.
Continuous Improvement:
Actively contribute mind for reinforcing chat manual procedures and regular client revel in.
Stay knowledgeable about product updates and enterprise guidelines to provide the mapresent-day day statistics to customers.
Cross-practical Collaboration: Work intently with advertising and marketing, earnings, and product development groups to align patron feedback with strategic responsibilities.
Requirements
Education & Experience:
- High faculty degree or equivalent; relevant coursework or certifications in customer support or communique is a plus.
- No previous paintball is required, making this perfect feature for sparkling graduates and entry-level applicants.
Skills:
Technical Skills:
- Familiarity with customer support equipment and CRM software program programs is an advantage.
- Strong pc competencies, inclusive of talent in Microsoft Office Suite and Google Workspace.
Soft Skills:
- Excellent analytical capabilities, able to figure out troubles and develop innovative solutions.
- Strong written and verbal communique competencies with a pleasant and expert demeanor.
Personality Traits:
- Motivated to learn and broaden in a quick-paced environment.
- Reliable and accountable, with a sturdy commitment to customer support excellence.
Working EnvironmentupgradeGrad, we pride ourselves on leveraging facts to inform picks and force strategic initiatives. As part of a supportive team that values creativity, you’ll be encouraged to innovate in all elements of customer service(Upgrade Hiring Remote Work For Freshers).
Application Deadline
- Please publish your application with the useful resource of October 2, 2024.
Benefits at upgrade
Competitive Salary: Attractive detail-time compensation with performance-bas total bonuses.
Health Coverage: Comprehensive clinical and dental coverage plans for personnel.
Development Opportunities: Continuous expert development programs to enhance competencies and career boom.
Team-building Retreats: Travel possibilities for team-building sporting events and education instructions.
Supportive Environment: Work in a collaborative environment that encourages creativity and innovation.
Competitive part-time profits with possibilities for performance-barely bonuses.
Medical coverage and dental insurance plans.
Travel possibilities for crew-constructing retreats and training instructions.
Continuous expert development applications to decorate your competencies.
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