Technical Support Engineer At Lenovo, A Technical Support Engineer gives critical trouble-solving and troubleshooting know-how, mainly in complicated technical environments. They cope with superior troubles by way of operating with Level Three and product engineering groups to ensure swift hassle decisions. This position demands immoderate-degree information in regions like networking, garage, and working systems, alongside sturdy customer service capabilities to hold delight and professionalism.
Role: Technical Support Engineer
Company: Lenovo
Location: Bengaluru, Karnataka
Work Type: Full–time
Salary: Not Disclosed
Technical Support Engineer At Lenovo
As a Technical Support Engineer at Lenovo, you may cope with superior technical problems, supporting Lenovo’s server answers by way of manner of troubleshooting and taking part with specialized organizations. This function wishes information in networking, garage, and OS structures, at the side of VMware, Microsoft, and Red Hat, alongside skillability with Lenovo xClarity Controller. You’ll manage problem selection, resource Level 1 marketers, and collaborate on complicated calls with hardware/software program groups.
About Company
Lenovo is a chief global technology enterprise known for progressive hardware and software answers across non-public, corporation, and cellular computing. With headquarters in Beijing and Morrisville, North Carolina, Lenovo’s giant product portfolio consists of laptops, computers, smartphones, servers, and cloud solutions. Since its founding, Lenovo has prioritized patron-centricity, engineering fantastic and reliable era answers. The company supports a strong, inclusive lifestyle, fostering innovation and sustainability through duties like Lenovo Legion, ThinkPad, and Lenovo Yoga.
Key Responsibilities:
Primary Contact for Issue Resolution: Act because the number one contact for hardware and Operating System issues, Lenovo xClarity Controller Utilities, and fashionable problem selection.
Issue Ownership: Manage software program, hypervisor, configuration, infrastructure, and usefulness troubles from start to finish.
Collaboration on Complex Issues: Work with Level Three companies, hardware/software program improvement teams, and hardware offerings to resolve complex issues.
Customer Satisfaction: Ensure excessive client pleasure by dealing with calls with professionalism and defusing tough consumer interactions efficiently.
Problem Severity Diagnosis: Accurately take a look at hassle severity stages and prioritize cases based totally on want.
Recreate and Diagnose Issues: Use logs, device control system, and industry-general troubleshooting protocols to breed client problems while essential.
Document and Update: Produce smooth, notable incident documentation, information base updates, and different required substances for consumer problems.
Position Requirements:
Experience: One to 5 years in contact centers, with a revel in helping Intel-based totally hardware environments.
Prior Level 2 Experience: Background as a Level 2 assist engineer with a solution-targeted approach.
Storage Skills: Knowledge of software program software-described storage, especially in environments like Azure Stack and NetApp.
Operating Systems Expertise: Strong technical information in VMware, Microsoft, Red Hat, and SUSE working structures.
Management Tools Proficiency: Experience with company-brand new structures control equipment.
Language Skills: Proficiency in English (each spoken and written).
Preferred Qualifications:
Storage Certification: Certifications in NetApp, which encompass NCSE or NCDA.
Microsoft Certifications: Azure, MCSA, or MCSE certifications for server OS, infrastructure, and cloud environments.
Red Hat and SUSE: Preferred certifications include RHCSA, RHCE, RHCA (for Red Hat), and CLA, CLP (for SUSE).
Networking and VMware: CCNA, CCNP, CCIE certifications for networking, and VCP7-DCV certification for VMware.
Nutanix Certification: NCP and NCAP credentials.
Benefits at Lenovo
Comprehensive Health Coverage: Lenovo offers large health plans, including scientific, dental, and vision coverage, making sure employees and their families have plenty of ens to nice healthcare.
Employee Wellness Programs: Programs including intellectual fitness resources, properly being apps, and fitness compensation are part of Lenovo’s focus on holistic worker well-being.
Retirement Savings Plans: Lenovo gives aggressive retirement plans, inclusive of matching contributions, to help personnel plan their monetary destiny.
Career Development: Lenovo promotes growth with mentorship, education applications, and get right of access to a learning portal, supporting ongoing talent enhancement.
Work-Life Balance: Flexible working alternatives, a ways off artwork guidelines, and paid time without work allow Lenovo personnel to maintain a healthy paintings-life stability.
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