Sutherland Hiring Customer Service Associate, At Sutherland, the Work from Home Customer Service Associate is responsible for being the initial touch for customers, addressing their questions, and ensuring pleasure. Associates address inquiries, document interactions, and collaborate with inner agencies to treatment issues. This feature requires robust communication, hassle-fixing skills, and a purchaser-centered method. An excessive faculty degree and fundamental revel in in customer service or name centers are desired. Sutherland affords a ways flung paintings flexibility, making this a truly perfect opportunity for the ones seeking to earn a living from home whilst gaining enjoy interior a supportive, boom-orientated corporation.
Role: Customer Service Associate
Location: Work from Home, India
Company: Sutherland Global Services Ltd
Salary: $20–$30 an hour
Work Type: Full–time and Part-time
Education: No Degree Mentioned
Sutherland Hiring Customer Service Associate
The Customer Service Associate position at Sutherland consists of presenting amazing far-flung resources to clients. As the number one contact, pals reply to inquiries, remedy issues, and ensure customer pride, embodying Sutherland’s values. Key obligations encompass coping with queries professionally, recording interactions, taking details with company people, and taking part in training for non-stop improvement. Ideal candidates private strong verbal exchange abilties, hassle-solving capabilities, and a purchaser-oriented approach. Prior customer service is favored however now not obligatory.
About Company
Sutherland Global Services Ltd is a worldwide leader in offering commercial enterprise employer method transformation offerings, supporting groups to deliver advanced customer memories. With a strong presence throughout the globe, Sutherland enables numerous industries through the way of presenting era-pushed answers and customer service services. The organization prides itself on its center values of integrity, teamwork, and innovation, fostering a quiet environment that promotes studying and collaboration.
Key Responsibilities:
Customer Interaction: Act as the primary point of touch for customers, responding to inquiries and offering solutions in a well-timed and expert way.
Issue Resolution: Manage purchaser court cases and queries while preserving an extremely good demeanor.
Documentation: Record customer interactions and feedback accurately in the device for smooth reporting and assessment.
Team Collaboration: Work with organization people and one-of-a-kind departments to remedy complex issues and improve service.
Continuous Learning: Participate in training intervals to stay present-day on product records and company practices.
Performance: Achieve or surpass typical universal performance metrics and enterprise diploma agreements (SLAs).
Required Skills and Qualifications:
Education: High college diploma or equal (a diploma is a plus).
Communication: Excellent verbal and written conversation competencies in English.
Problem-Solving: Strong analytical and consumer-targeted approach to resolving problems.
Technical Proficiency: Ability to navigate more than one software utility package.
Work Style: Capability to paint independently with minimal supervision and effective time management.
Experience:
Prior experience in customer support, name facilities, or comparable fields is beneficial but not obligatory.
Familiarity with CRM structures and customer support equipment is a bonus.
Working Hours:
Flexible schedules to be had for whole-time or element-time roles.
Shifts may additionally encompass evenings and weekends, counting on commercial enterprise necessities.
Knowledge, Skills, and Abilities:
Attention to Detail: Accuracy in multitasking and managing interactions.
Positive Attitude: Adaptability to new disturbing situations and non-stop learning.
Interpersonal Skills: Ability to construct rapport with customers.
Stress Management: Professionalism in managing disturbing situations.
Benefits at Sutherland
Competitive Compensation: Attractive earnings with standard overall performance-based absolute incentives.
Remote Flexibility: Work-from-domestic alternatives selling wholesome artwork-life stability.
Training and Development: Comprehensive onboarding, non-save-you mastering, and professional increases opportunities.
Healthcare and Wellness: Health, dental, and retirement plans for eligible personnel.
Diverse Work Environment: An inclusive and collaborative lifestyle that values teamwork and innovation.
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