Service Desk Engineer ROW IT Support, At Lenovo, a Service Desk Engineer for ROW IT Support plays a vital function in handing over technical manuals for systems like Windows OS, Office365, and Active Directory. Responsibilities encompass troubleshooting, dealing with issuer requests, and preserving device operations and safety. Engineers ensure tickets are up to date and issues are resolved right away. They artwork cautiously with different manual organizations to decorate the general person revel in.
Role: Service Desk Engineer
Company: Lenovo
Experience: 3 – 7 years
Salary: Not Disclosed
Location: Bengaluru
A Service Desk Engineer – ROW IT Support is responsible for providing technical help for operating structures, software program software, and networks. Duties embody troubleshooting, managing company requests, and providing operational guidance for systems and records protection. You will manipulate each day’s obligations related to Windows OS, Office365, and Active Directory, making sure systems are operational and stable.
About Company
Lenovo is a global leader within the generation vicinity, known for its innovation in private computing, smartphones, tablets, and statistics middle solutions. With headquarters in Beijing, China, and Morrisville, North Carolina, Lenovo operates in a couple of hundred and 80 nations globally. The corporation’s product range includes ThinkPad laptops, Yoga tablets, and Legion gaming PCs.
Job Responsibilities
Service Support and Troubleshooting: Provide agency manual that includes troubleshooting technical issues, responding to issuer requests, and managing records inquiries related to going for walks structures, application software programs, networks, and information protection primarily based mostly on the purchaser’s famous software.
Operations and Maintenance: Manage each day’s operational and upkeep responsibilities for key structures collectively with Windows OS, Office365, and Active Directory (AD).
Documentation and Knowledge Base Management: Develop and keep machine operation documentation. This consists of updating and optimizing workflows, further to the knowledge base, and making sure all files replicate the present-day strategies and tactics.
Ticketing and Escalation: Update provider tickets, ensuring all facts are accurate and modern-day. Handle provider requests with the resource of presenting well-timed resolutions, and increase complex technical troubles to senior engineers even as essential.
Collaboration and Teamwork: Work intently with institution individuals to remedy technical troubles successfully. Regularly have interaction with the extent 2 team for studying and information switch to decorate the overall satisfactory of guide supplied by the use of way of the provider table.
Job Skills
Technical Proficiency: Extensive knowledge of working systems like Windows OS, Active Directory, Office365, and application software software software programs is important.
Problem-Solving and Troubleshooting: Superior hassle-fixing capabilities are key, mainly in diagnosing and troubleshooting problems with running systems, software programs, and networks.
Communication Skills: Good oral and written English talent is crucial for speaking with clients and developing clean documentation. Interpersonal capabilities are needed to recognize and respond to consumer issues efficaciously.
Team Collaboration: Ability to paint a part of a set, ensuring collaboration at some stage in unique levels of help to treat consumer problems. Regular communique with senior engineers and pals is critical to percentage understanding and enhancing strategies.
IT Service Management Standards: Adhering to IT issuer controls superb practices consisting of ITIL is important for retaining a primarily based and inexperienced useful resource surroundings.
Benefits at Lenovo
Health and Wellness Programs: Lenovo gives complete scientific medical insurance plans overlaying medical, dental, and vision deals with personnel and their dependents.
Flexible Work Environment: Lenovo supports some distance-off operating options and flexible scheduling to sell art work-life stability for its employees.
Employee Purchase Program: Employees can buy Lenovo merchandise at discounted prices, giving them admission to the modern-day generation at a reduced price.
Learning and Development: Lenovo invests in worker growth with some schooling packages, certifications, and mentorship opportunities to inspire professional improvement.
Paid Time Off: Lenovo offers generous vacation recommendations, collectively with paid break days for holidays and private leave, permitting personnel to recharge and preserve their well-being.
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