Customer Support at Firstsource | 1-3 Lacs P.A.
Firstsource is hosting a Mega Walk-In Drive for the position of Customer Support Associate in the International Voice Process. This is an interesting possibility for candidates looking to construct a profession in customer service. Join us for face-to-face interviews from eleven AM to 2 PM, Monday to Friday, at our office in Brigade Tech Gardens, Brookfield. Please bring your resume and original Aadhar card. Candidates ought to be fluent in English and have advanced customer support. Don’t miss the chance to be a part of a colorful and inclusive work lifestyle at Firstsource!
Role: Customer Support – Salary UPTO 23K TAKE Home
Company: Firstsource
Experience: 0 – 5 years
Salary: 1-3 Lacs P.A.
Location: Bengaluru
Time and Venue
12th August – 16th August, 11.00 AM – 2.00 PM
3rd Floor, Dragonfly Building, Brigade Tech Gardens, Brookfield, AECS Layout
Contact – Harsha ( 7498500882 )
Job Type: Full-time
Shift: Rotational Night Shift
About Company
Firstsource Solutions Ltd. Is an international chief in industrial business enterprise machine outsourcing, dedicated to delivering a wide portfolio of core organization and enterprise-specific offerings. With a robust emphasis on manner transformation, we are conscious of placing methods at the leading edge of our operations, combining deep system information with targeted analytics and pragmatic reengineering. This technique permits us to supply included solutions that meet our clients’ business organization targets at the same time as optimizing their cost reduction techniques.
Job Description
Our services are delivered seamlessly with the usage of the Rightshoring model, ensuring that we align with our client’s needs and necessities. We strive to decorate operational efficiencies and provide splendid fees to our clients. Firstsource is devoted to continuous development and innovation, making us a trusted associate for organizations in search of transforming their operations and gathering sustainable increases.
Firstsource is a major player in industrial business enterprise technique outsourcing (BPO) and is presently on the lookout for enthusiastic human beings to sign up for our dynamic institution as Customer Support Associates. This role gives an interesting possibility to work in fast-paced surroundings, providing great service to our worldwide clients. If you are looking to assemble a worthwhile profession in customer support, we inspire you to use it!
Responsibilities:
Exceptional Customer Service: Provide awesome customer support through worldwide voice calls. You will be the primary point of contact for customers, addressing their inquiries and providing solutions to their problems.
Issue Resolution: Proactively address client inquiries, troubleshoot problems, and make certain that each interactions result in excessive client pride. Your ability to pay interest and apprehend consumer wishes might be important.
Effective Communication: Communicate honestly and efficiently with a diverse worldwide client base. This consists of adapting your communique fashion to fulfill the needs of different customers and ensuring that all interactions are excessive-quality and powerful.
Documentation: Accurately record and update customer data, ensuring that every one fact is contemporary-day and presents the client’s interactions with the enterprise. This is important for retaining a reliable patron database and making sure of seamless issuer transport.
Requirements:
Fluency in English: Candidates want to personal robust spoken and written English skills. The ability to speak correctly is critical for success in this characteristic.
Previous Experience: Previous enjoyment in a customer support position is favored. Candidates with a history of managing purchaser inquiries or running in comparable surroundings may additionally have an advantage.
Interpersonal Skills: Excellent communique and interpersonal abilties are essential for constructing rapport with customers and making sure their needs are met.
Flexibility: Candidates should be inclined to work rotational shifts, along with nighttime time shifts, to satisfy the desires of our international customers.
Educational Background: Freshers with degrees consisting of BE/BTech/BSc/PG aren’t eligible for this position. We are seeking candidates with relevant experience in customer support.
Benefits:
Competitive Salary: We provide an aggressive profit package deal that displays your talents and experience within the customer support enterprise.
Cab Facility: Employees should have entry to transportation offerings, making sure a hassle-loose shuttle to and from paintings, mainly all through past due-night shifts.
Professional Development Opportunities: Firstsource is devoted to the growth and development of its personnel. We offer various training applications and possibilities for improvement inside the organization.
Vibrant and Inclusive Work Culture: Our administrative center promotes variety and inclusion, developing positive surroundings in which personnel feel valued and engaged.
How to Apply:
If you’re ready to take the following step in your profession, we invite you to wait for our walk-in interviews. This is an terrific possibility to satisfy our hiring group and have a look at extra approximately the location.
WALK-IN-INTERVIEW DETAILS:
- Interview Timings: 11 AM to 2 PM, Monday to Friday (Please notice that August 15th is a holiday)
- Address: 3rd Floor, Dragonfly Building, Brigade Tech Gardens, Brookfield
- What to Bring: Please bring your resume and a precise Aadhar card for verification.
Contact Person:
- HR SPOC – Harsha
- Phone Number: +91-7498500882
- We sit up for assembly and explore the possibility of you becoming a member of our institution at Firstsource!
Benefits at Firstsource
Competitive Salary Packages: Firstsource gives appealing earnings packages that replicate the capabilities and revel of its employees, ensuring honest compensation.
Transportation Facilities: The enterprise provides a cab facility for personnel, ensuring secure and convenient transportation, especially at some stage in nighttime time shifts.
Professional Development: Firstsource prioritizes worker growth by way of presenting schooling applications and development opportunities, supporting people to enhance their abilties and careers.
Inclusive Work Culture: Firstsource fosters colorful and inclusive painting surroundings, promoting diversity and growing an experience of belonging amongst personnel.
Work-Life Balance: The enterprise encourages a wholesome artwork lifestyle stability, permitting personnel to thrive professionally and in my opinion.
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