Genpact Recruitment for Freshers for the Process Associate position! This opportunity is ideal for candidates keen to begin their careers in enterprise method management. Responsibilities consist of transaction processing, customer support, and making sure of exceptional standards. Freshers with proper communique and problem-solving abilties are advocated to use. Join Genpact’s dynamic crew and grow in a supportive work environment. Apply now to kickstart your career!
- Position: Process Associate
- Location: Bengaluru
- Company: Genpact
- Salary: Not Disclosed
- Qualification: Any Graduate
- Experience: 0–3 years
- Job Type: Full Time
About Genpact:
Genpact is a global professional offerings corporation that specializes in digital transformation, imparting modern answers to Fortune Global 500 agencies. With over one hundred twenty-five,000 personnel across 30+ nations, Genpact leverages AI, era, and Lean concepts to deliver impactful outcomes. The employer makes a specialty of non-stop method improvement, purchaser fulfillment, and creating various and inclusive work surroundings.
Genpact Recruitment for Freshers Job Description:
The Process Associate position at Genpact involves presenting technical assistance for Intel® merchandise, troubleshooting problems through calls, chats, and emails, and supporting with pre-income assistance. Responsibilities encompass handling customer queries, appearing faraway periods, creating understanding base articles, and using manner development initiatives. The function gives possibilities for talent development and an increase in international, dynamic painting surroundings.
Genpact Recruitment for Freshers Responsibilities:
- Provide technical assistance for Intel® Onboard Fleet Services and Mobileye eight Connect hardware.
- Troubleshoot customer issues via call, chat, and electronic mail.
- Conduct Remote Access Sessions (RAS) while required.
- Handle 25–30 consumer calls every day (AHT: 6-9 minutes).
- Assist with pre-income support and cope with consumer queries.
- Follow up on cases through e-mail and speak to.
- Create understanding base articles for unusual queries.
- Identify and contribute to Lean and transformation initiatives.
Minimum Requirements:
- Bachelor’s diploma (B. Tech/BCA/BSc Computer Science desired).
- Proficient in English and regional languages (Hindi, Telugu, Arabic as relevant).
- Knowledge of Microsoft Office, Windows OS, and Intel hardware.
- Strong written and verbal communication abilties.
- Ability to control a couple of priorities correctly.
Preferred Skills:
- Flexibility to paint on weekends and vacations.
- Basic knowledge of troubleshooting and purchaser experience development.
- Prior enjoy in technical/customer support.
Key Skills:
- Technical help, troubleshooting, and operations.
- Communication talents (oral and written).
- Customer interaction, problem decision, and system improvement.
- Tools: MS Office, Tally ERP, and Intel-associated hardware/software programs.
Genpact Recruitment for Freshers Benefits:
- Global Exposure: Opportunity to paint in a multinational corporation with a presence in over 30 nations.
- Skill Development: Gain know-how in technical help, troubleshooting, and customer support.
- Career Growth: Pathways for development inside an international professional offerings organization.
- Diverse Work Environment: Emphasis on variety, inclusion, a aspiration within the place of job.
- Learning Opportunities: Exposure to current technologies like AI, virtual operations, and Lean ideas.
- Employee Wellbeing: Genpact promotes a piece lifestyle targeted on innovation, customer awareness, and integrity.
- Work-Life Balance: Flexible work hours with the possibility of operating from home (if applicable).
- Job Stability: Full-time, permanent employment with a reputable, international corporation.
- No Application Fees: Genpact does now not charge any costs all through the hiring process.
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