Genpact Hiring Process Associate – IT Service Desk Role | WFH

Genpact Hiring Process Associate – IT Service Desk Role Work from Home primarily based in Hyderabad, Telangana, with a work-from-home choice. This complete-time, everlasting position calls for a Bachelor’s degree or equivalent qualification, the side of relevant painting experience in IT service assistance. The position entails helping with IT-related troubles, troubleshooting, and resolving technical queries. Strong conversation and hassle-fixing capabilities are essential for ensuring efficient support. The revenue info is not disclosed.

• Role: Process Associate – IT Service Desk
• Location: Hyderabad, Telangana (Work From Home) 
• Company: Genpact
• Salary: Not Disclosed
• Qualifications: Bachelor’s / Graduation / Equivalent
• Experience:  Relevant work experience 
• Employment Type: Full Time, Permanent

About Genpact:

Genpact is a global expert services organization that specializes in handing over enterprise technique control, virtual transformation, and generation services. Established in 1997, it operates in over 30 nations with a staff exceeding 125,000 personnel. Genpact companions with leading corporations, which include those within the Fortune Global 500, to beautify operational efficiency and power innovation. The company leverages advanced technology like synthetic intelligence and analytics to assist customers attain their desires.

Process Associate – IT Service Desk Job Description:

The position of Process Associate – IT Service Desk at Genpact, located in Hyderabad, Telangana, is an interesting possibility for candidates interested in turning into IT support services within a dynamic, global organization. As an across-the-world-diagnosed professional offerings organization, Genpact offers enterprise and enterprise solutions powered by a sturdy basis in virtual operations, data, technology, and AI. This position, posted on Sep 24, 2024, invites passionate professionals to contribute to the organization’s IT Service Desk operations, presenting Level 1 technical support across more than one verbal exchange channel consisting of telephone, chat, e-mail, voicemail, and web.

Key Responsibilities:

• 24×7 IT Service Desk Support: Offering round-the-clock help through diverse channels which include a smartphone, chat, e-mail, voicemail, and self-service portals. This includes managing and monitoring incidents, queries, and provider requests, as well as escalating them while important.
• Initial Remote Desktop Support: The partner will offer fundamental troubleshooting and backbone offerings remotely, assisting customers with Windows Operating Systems (Windows 7, eight, and 10). This might also encompass tasks like password resets, user getting management admission, and OS assistance.
• Service Documentation and Knowledge Base Maintenance: The system partner will play a key function in preserving the Service Desk Support Knowledge Base, making sure all documentation is up to date and available to both the support crew and users.

Required Qualifications & Skills:

The perfect candidate ought to possess a college diploma or college degree in pc technology or an associated area, coupled with relevant work revealed in in IT guide, mainly in PC software and hardware troubleshooting.

Preferred Skills:

• Communication Skills: Since the position includes coping with consumer queries and technical issues across a couple of channels, a clean and effective communique is vital.
• Knowledge of ITIL Framework: A stable know-how of the Information Technology Infrastructure Library (ITIL) framework is positive, as it enables coping with IT services extra efficiently.
• Operating System Administration: Intermediate understanding of Microsoft Windows Operating Systems (Windows 7, eight, 10) is crucial, with basic revel in setup and troubleshooting being highly favored.
• Software Suite Troubleshooting: Candidates need to have a beginner to intermediate knowledge of troubleshooting Microsoft Office and other popular productiveness software program suites, inclusive of Adobe.

Process Associate – IT Service Desk Job Benefits:

• Comprehensive Health Coverage: Genpact gives tremendous medical health insurance plans, together with medical, dental, and vision care, ensuring the well-being of its personnel.
• Career Growth Opportunities: With admission to continuous mastering and upskilling programs, employees can advance their careers inside the company.
• Work-Life Balance: Genpact presents bendy work hours and remote painting alternatives, promoting a healthful balance between personal and professional lifestyles.
• Global Exposure: Employees get to paint with clients and teams the world over, improving their international commercial enterprise and technical know-how.

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