- Role: Desktop Manager
- Location: Bengaluru, Karnataka
- Salary: Not Disclosed
- Company: Capgemini
About Capgemini Company
Capgemini is an international consulting, generation offerings, and virtual transformation enterprise that gives quite several services inclusive of consulting, technology, professional, and outsourcing services. The position of a Desktop Manager in Capgemini typically involves dealing with the desktop environment within an agency. This includes overseeing the deployment, upkeep, and guide of computer hardware, running systems, programs, and related technology.
Desktop Manager Description
- Proven work enjoy as a Desktop Support Engineer, Technical Support Engineer, or comparable function
- Hands-on enjoyment with Windows environments
- Need multi-tasking & resolving complicated incidents and requests associated with – One Pressure, Google Drive, SSO, O365, Printers & quit personal issues.
- Assist quit users with their endpoint gadgets.
- Troubleshoot corporate applications (MS Office Suite, enterprise-supported browsers, Java Plug-ins )
- Knowledge of AV Scan
- Serves as a point of escalation for main incidents that can be unresolved on the helpdesk level.
Key responsibilities of a Desktop Manager in Capgemini can also encompass:
- Desktop Infrastructure Management: Managing the computer infrastructure, including hardware, operating structures (consisting of Windows, macOS, or Linux), and digital desktop environments.
- Software Deployment and Updates: Ensuring that software program programs are deployed and up to date throughout desktop structures efficaciously and securely.
- End User Support: Providing technical aid to end customers for laptop-associated troubles, which includes troubleshooting hardware and software issues.
- Security Management: Implementing and preserving safety features to defend laptop systems from cyber threats, including malware, viruses, and unauthorized get admission to.
- Patch Management: Ensuring that protection patches and updates are carried out to desktop structures in a timely way to mitigate vulnerabilities.
- Inventory Management: Maintaining a stock of computing device hardware and software program property, which includes tracking licenses and warranties.
- Performance Monitoring and Optimization: Monitoring the overall performance of laptop systems and optimizing configurations to ensure optimum performance and personal level.
- Policy Compliance: Ensuring that laptop structures follow organizational regulations, industry regulations, and best practices for safety and recovery.
- Vendor Management: By managing relationships with hardware and software program carriers you acquire computer-associated products and services.
- Documentation and Reporting: Documenting computer configurations, processes, and troubleshooting steps, in addition to producing reviews on computing device overall performance and compliance.
Desktop Manager Skills and Qualifications
- Extensive know-how of desktop working systems (Windows, macOS, Linux).
- Familiarity with network configurations, software program installations, and protection protocols.
- Experience with faraway desktop control equipment and systems.
- Strong leadership competencies to manage and encourage the guide group.
- Excellent verbal exchange talents to interact with users and stakeholders at various stages.
- Strong analytical and problem-solving capabilities to deal with complicated technical troubles.
- Experience in coping with IT initiatives and ensuring well-timed delivery inside finances.
Certifications:
Relevant certifications which include CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL certification may be useful.
Career Path and Growth:
A Desktop Manager in Capgemini can increase to better positions in the IT department, together with IT Manager, Infrastructure Manager, or maybe roles in IT consulting and strategic planning. Continuous getting to know and staying up to date with the brand new generation developments and certifications can further decorate profession boom opportunities.
Key Responsibilities of a Desktop Manager in Capgemini
- Leading a team of computer support technicians and an IT aid team of workers.
- Providing steering, training, and overall performance evaluations for crew participants.
- Ensuring timely and powerful technical help for hardware, software programs, and network-related problems.
- Troubleshooting and resolving escalated technical problems.
- Managing and preserving computer environments, consisting of hardware and software enhancements.
- Overseeing initiatives associated with computing device infrastructure enhancements and rollouts.
- Coordinating with different IT departments and business devices to make certain project alignments with organizational dreams.
- Developing and implementing regulations and processes for computer management and help.
- Ensuring compliance with IT standards and security regulations.
- Managing relationships with hardware and software vendors.
- Overseeing procurement, stock, and lifecycle control of desktop assets.
- Acting as a factor of contact for giving up customers to address and remedy laptop-associated issues.
- Providing clear communique and updates regarding guide problems and initiatives.
- Maintaining detailed records of support activities, asset management, and incident resolutions.
- Generating reviews to assist overall performance and service stages.
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