Customer Service Representative At HCL, HCL Technologies is hiring a detail-time, far-flung Customer Service Representative in Kolkata. The function includes addressing customer inquiries through cell phone email, and chat, solving issues, preserving information, and accumulating remarks. Applicants must have a bachelor’s degree or experience, at least 1 or wo elve months of customer service experience, and proficiency in CRM software. Soft talents, inclusive of hassle-fixing and persuasion, are also required. Benefits encompass bendy work arrangements, reimbursement for costs, and entire dental insurance. Apply on GrabJobs earlier than the October 15, 2024 reduce-off date.
Role: Customer Service Representative
Location: Remote Work, Mumbai, Maharashtra
Company: HCL Technologies
Salary: ₹29,903–₹49,839 a month
Work Type: Part-time
Customer Service Representative At HCL
HCL Technologies is seeking out a dedicated and enthusiastic Customer Service Representative for an aspect-time, far-flung artwork feature primarily based definitely in Kolkata, West Bengal. This get-right-of-entry to-stage feature provides the opportunity to work with a global commercial enterprise employer that values collaboration, innovation, and range. The Customer Service Representative may be the frontline contact with HCL’s clients, addressing their queries, presenting product facts, and ensuring a satisfying client revel.
About Company
HCL Technologies is an international IT offering and consulting commercial enterprise employer primarily based totally in India, appeared to turn in contemporary generation solutions to organizations all through industries. Established in 1976, HCL has advanced into a frontrunner in the IT sector, supplying offerings like IT consulting, virtual transformation, and cloud services. HCL operates in over 50 nations, with a focus on fostering innovation, sustainability, and inclusivity. The enterprise’s collaborative method permits customers to meet their organization’s goals whilst promoting variety, employee increase, and an inclusive work lifestyle.
Key Responsibilities:
Customer Interaction: Engage with clients through phone, e-mail, and chat to deal with inquiries, and treatment problems, and provide product and carrier information.
Problem-Solving: Use sturdy problem-solving competencies to clear up patron issues efficiently. Escalate complex problems to appropriate departments as wished.
Record Keeping: Maintain correct customer records within the Customer Relationship Management (CRM) device.
Feedback Collection: Gather and communicate customer feedback to the management team to improve products and services.
Product Knowledge: Stay updated on services and products to offer correct records and suggest applicable capabilities.
Collaboration: Collaborate with team contributors and different departments to decorate consumer pride.
Performance Metrics: Meet or exceed common performance signs, inclusive of reaction time and purchaser pride ratings.
Process Improvement: Recommend enhancements to current strategies and workflows to enhance the client experience.
Training Participation: Engage in education sessions to enhance service capabilities and product understanding.
Requirements:
Education and Experience: A bachelor’s diploma or identical enjoy is desired. Minimum of one yr of revel in i customer service position, preferably in a fafar-flungutting.
Technical Skills: Proficiency in CRM software and Microsoft Office Suite. Familiarity with remote arartworkquipment to speak successfully.
Personality Traits: Passionate about helping customers, with a hardworking mindset and capability to govern multiple responsibilities.
Soft Skills: Critical thinking and problem-fixing competencies, with the capacity to remedy conflicts and understand client goals. Skilled in persuasion to manual customers to appropriate answers.
Benefits at HCL
Flexible Work Environment: HCL gives a long way off paintings and flexible schedules, supporting paintings-existence balance.
Health and Wellness: Comprehensive health blessings, together with dental coverage, ensure woworkersroperly-being.
Career Development: Opportunities for professional improvement and abilities enhancement via schooling and improvement programs.
Diverse Work Culture: Emphasis on variety and inclusion fosters a collaborative and progressive environment.
Expense Reimbursement: Reimbursement for travel and task-related charges to assist personnel of their roles.
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