Customer Service Associate At Accenture | Maharashtra 

Customer Service Associate | Full–time

The Customer Service Associate at Accenture is a feature targeted at imparting top-notch voice help to clients through the Service Desk. The function includes dealing with client queries, resolving issues, and retaining SLAs in dynamic and fast-paced surroundings. This entry-to-diploma function is first-rate for graduates with 0 to one twelve months of experience, presenting a danger to expand communique, trouble-fixing, and customer service abilties. The function can also require rotational shifts and strolling in a hybrid environment, with a robust emphasis on turning in a nice guide and ensuring customer satisfaction.

Role: Customer Service Associate

Company: Accenture

Location: Maharashtra 

Work Type: Full–time

Education: No Degree Mentioned

About Accenture:

Accenture is a worldwide professional offering employer for its most important abilities in virtual, cloud, and protection. With a presence in over 100 twenty international locations, Accenture offers offerings in Strategy and Consulting, Technology, Operations, and Accenture Song, leveraging the area’s biggest community of Advanced Technology and Intelligent Operations facilities. With 699,000 employees, Accenture combines human ingenuity and technological innovation to assist customers through more than 40 industries to navigate change, create value, and benefit from shared fulfillment. Accenture’s self-control in embracing exchange and innovation makes it a leader within the worldwide marketplace.

Job Description

As a Customer Service Associate, you will be a part of Accenture’s Customer Support vertical, wherein your number one duty is probably managing and resolving purchaser queries. You’ll address escalations, courtroom instances, and paintings towards supplying the incredible resolutions to make sure purchasers delight. You’ll be concerned within the Service Desk Voice Support team, which specializes in everyday operations at the same time as preserving Service Level Agreements (SLAs) and fixing disputes. The feature calls to manage purchaser queries related to disputes, coordinating with clients through voice interactions to repair normal enterprise operations as shortly as feasible(Customer Service Associate).

What Are We Looking For?

To gain fulfillment in this function, Accenture is seeking out applicants with the following skills:

Written and Verbal Communication: Strong communique skills are essential, as you may be interacting with clients, resolving their queries, and ensuring smooth and effective verbal exchange during the aid way.

Results Orientation: An interest in turning in results and challenge objectives is crucial, due to the fact the feature consists of meeting SLAs and resolving patron complaints in a properly timed way.

Prioritization of Workload: The capability to manipulate and prioritize your workload is important, specifically at the same time as handling multiple customer queries and escalations(Customer Service Associate).

Commitment to Quality: A self-discipline to keep excessive requirements turning in first-class providers is anticipated, ensuring that customer interactions meet Accenture’s super benchmarks.

Agility for Quick Learning: The function requires adaptability and a willingness to speedy have a look at new strategies and structures, allowing you to offer effective resources in dynamic surroundings.

Roles and Responsibilities:

In this function, you will be expected to carry out the subsequent obligations:

Problem Solving: You are probably required to solve everyday troubles, in huge components using the following setup precedents and stylish pointers. Your paintings will regularly comprise referencing present answers and utilizing them for modern-day issues.

Team Interaction: Your primary interaction may be interior your very own group and collectively together with your direct manager. This function involves jogging as part of a team with a narrow and predefined scope of labor.

Task Management: You receive particular commands on all obligations, and your choices will usually affect your very own artwork. Your sports may be intently supervised to ensure alignment with group goals.

Customer Query Management: You will manage patron queries via calls, emails, or chat, ensuring that all interactions are dealt with efficiently and successfully. You will paint to resolve consumer issues and provide help in a way that aligns with Accenture’s company requirements(Customer Service Associate).

Rotational Shifts: This position can also require you to work in rotational shifts, with cut-up week-offs. Flexibility is high, as you could want to conform to high-quality schedules based mostly on operational requirements.

Hybrid Work Environment: The function is hybrid, which means that you may be required to do business from home and/or the place of work. A solid internet reference to Wi-Fi and splendid bandwidth is obligatory to ensure seamless a long way flung paintings.

Benefits at Accenture:

Comprehensive Health Benefits: Accenture offers big health and well-being blessings, which include scientific, dental, imaginative, and prescient coverage, ensuring the well-being of its employees.

Learning and Development Opportunities: Accenture offers several opportunities for non-prevent analyzing and professional improvement, helping employees develop their skills and the boom of their careers.

Flexible Work Arrangements: Accenture helps paintings-lifestyles stability with flexible painting preparations, collectively with hybrid painting options that permit employees to work at home and the place of work(Customer Service Associate).

Diverse and Inclusive Work Environment: Accenture is dedicated to fostering a diverse and inclusive administrative center, in which personnel from all backgrounds are valued and respected.

Employee Recognition Programs: Accenture has strong reputation programs that don’t forget employee achievements and contributions, selling a wonderful and motivating artwork way of lifestyle.

Apply Here

Other Jobs

Microsoft Work from Home Jobs Hiring As Technical Support Advisory