MEGA WALK-IN DRIVE TECH Mahindra || B19 – SEC -62 Noida | Apply Now
Role: Customer Retention Job
Company: Tech Mahindra
Experience: 1 – 3 years
Salary: 1-2 Lacs P.A.
Location: Noida, Ghaziabad, Delhi / NCR
About Tech Mahindra Company
Tech Mahindra is a global consulting provider and systems integrator that operates in over 90+ nations, delivering solutions with a unique mixture of digital innovation and strong, employer-strong methods.
Customer Retention Job Description
As a Customer Retention Specialist, you’ll play a pivotal function in keeping our customers satisfied and engaged with our services and products. Your principal goal could be to assemble robust relationships, deal with worries, and offer a brilliant guide to preserve our valued customers.
Eligibility Criteria
To be taken into consideration for the Customer Retention Specialist feature, candidates want to meet the following criteria:
Educational Qualification:
Minimum qualification: High School Diploma or equal
Preferred: Bachelor’s diploma in commercial enterprise, marketing, verbal exchange, or an associated difficulty
Experience:
Freshers and skilled applicants are welcome. Experience in customer service, sales, or account management is a plus.
Customer Retention Job Skills:
Excellent verbal and written communique competencies
Strong problem-solving talents
Empathy and the capability to understand patron wishes
Good organizational abilties and interest in detail
Basic computer abilties and familiarity with CRM software
Key Responsibilities
As a Customer Retention Specialist, your responsibilities will encompass:
Engaging with clients through phone, e-mail, and chat to deal with their issues and make certain their pleasure
Identifying and expertise client wishes and problems, and presenting effective solutions
Building and preserving sturdy relationships with customers to foster loyalty and retention
Analyzing consumer remarks and developments to perceive areas for development
Implementing retention techniques to decrease customer churn and enhance normal client enjoy
Coordinating with inner teams to make sure purchaser troubles are resolved right away and effectively
Tracking and reporting on consumer retention metrics and presenting insights to manipulate
Interview Details
Date: [Insert Date]
Time: [Insert Time]
Venue: [Insert Venue]
Documents Required:
Updated resume
Educational certificate (authentic and copies)
Government-issued ID proof
Passport-sized photos
Preparation Tips
To maximize your possibilities of achievement, consider the subsequent education guidelines:
Understand the Role: Research the duties of a Customer Retention Specialist. Familiarize yourself with commonplace retention strategies and the significance of customer loyalty.
Practice Communication: Engage in mock conversations to exercise your conversation abilities. Focus on clarity, empathy, and active listening.
Customer Service Scenarios: Prepare for commonplace customer service eventualities. Think about how you will control court cases, and treatment problems, and flip poor research into effective ones.
Technical Skills: Brush up on easy PC competencies, together with the usage of CRM software, email, and spreadsheets.
Document Preparation: Ensure all required files are prepared and without difficulty. This demonstrates your preparedness and interest in the element.
What to Expect During the Interview
The walk-in interview method normally involves several levels:
Registration: Upon arrival, you may sign up for your info and publish your resume.
Initial Screening: A preliminary assessment of your qualifications and revel in may be performed.
Communication Skills Test: You may be asked to participate in a function-play exercise or a situation-based assessment to evaluate your verbal exchange and problem-solving talents.
Technical Interview: Questions related to customer retention techniques, dealing with hard situations, and resolving customer complaints can be requested.
HR Interview: A final interview to speak about your suitability for the placement, career aspirations, and some other applicable topics.
Benefits of Joining the Team
Working as a Customer Retention Specialist offers several advantages, together with:
Competitive income and standard overall performance-based total incentives
Comprehensive training programs to beautify your skills
Opportunities for career increase and improvement
A supportive work surroundings with a focus on teamwork and collaboration
Employee blessings in conjunction with scientific health insurance paid depart, and retirement plans
Conclusion
This walk-in interview is an amazing opportunity for people with robust verbal exchange and problem-fixing talents to embark on a satisfying profession as a Customer Retention Specialist. By being equipped very well and supplying your excellent self, you can take a sizeable step towards securing a promising procedure in an amazing organization. Don’t pass over this hazard to expose your abilties and begin a profitable adventure in consumer relationship management. We look in advance to seeing you at the interview!
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