Tech Mahindra is hiring International UK Retention for Fresher 2024 | Apply Right Now

Role: International UK Retention ( Fresher )

Company: Tech Mahindra Business Services Limited 

Location:  Malad, Mumbai, Maharashtra

Salary: ₹17,000 – ₹19,000 a month

About Tech Mahindra Company

Tech Mahindra is a global consulting carrier and systems integrator that operates in over 70 international locations, turning in answers with a unique mixture of digital innovation and robust, industry-robust methods.

International UK Retention Description

The International UK Retention Specialist is an important position inside an organization, focused on maintaining and nurturing relationships with customers based inside the United Kingdom and worldwide markets. This position entails expertise in consumer desires, growing retention strategies, and implementing programs that beautify consumer pride and loyalty. The professional works closely with numerous departments, along with advertising, sales, customer service, and product improvement, to ensure a seamless and rewarding customer experience.

Key Responsibilities

1. Customer Relationship Management:

Customer Engagement: Maintain ordinary conversation with present clients to apprehend their wishes, deal with worries, and provide solutions.

Personalized Service: Deliver personalized client studies by tailoring interactions based totally on character consumer choices and history.

Feedback Collection: Gather consumer comments through surveys, interviews, and direct interactions to recognize their reports and regions for improvement.

2. Retention Strategy Development:

Data Analysis: Analyze client facts to become aware of tendencies, behaviors, and elements contributing to client churn.

Strategy Formulation: Develop and enforce retention techniques that cope with the foundation causes of churn and sell lengthy periods of client loyalty.

Segmentation: Segment the client base to create targeted retention campaigns for exclusive patron agencies.

3. Program Implementation:

Retention Programs: Design and execute retention programs, consisting of loyalty packages, unique offers, and personalized communications, to keep customers engaged.

Onboarding: Enhance the onboarding process for new clients to ensure they are successfully included and privy to the price proposition.

Reactivation: Develop strategies to re-interact inactive customers and produce them again to active status.

4. Collaboration with Internal Teams:

Cross-functional collaboration: Work with advertising and marketing, sales, and product development groups to align retention strategies with broader commercial enterprise goals.

Feedback Loop: Provide insights from purchaser interactions to inner groups to inform product improvements and service enhancements.

Training: Assist in schooling customer support and sales teams on pleasant practices for purchaser retention and courting control.

5. Performance Monitoring and Reporting:

KPIs: Establish key performance indicators (KPIs) to measure the effectiveness of retention efforts, which include patron pride scores, retention quotes, and lifelong value.

Regular Reporting: Generate regular reviews on retention activities and consequences, imparting actionable insights and hints to senior control.

Continuous Improvement: Continuously evaluate and refine retention techniques primarily based on overall performance facts and purchaser remarks.

6. Market and Industry Research:

Competitive Analysis: Conduct studies on industry trends and competition retention strategies to pick out opportunities for differentiation.

Best Practices: Stay updated on best practices in client retention and practice them to the business enterprise’s techniques.

7. Customer Advocacy:

Voice of the Customer: Act as the voice of the customer within the company, making sure their needs and issues are addressed in selection-making tactics.

Customer Advocacy Programs: Develop programs that inspire clients to grow to be advocates for the emblem, enhancing word-of-mouth referrals and organic growth.

Personal Attributes

1. Customer-Centric:

Deep dedication to understanding and meeting customer wishes and improving their normal revel in.

2. Strategic Thinker:

Ability to assume strategically and increase long-term plans for patron retention.

3. Adaptability:

Flexibility to adapt to converting marketplace conditions and consumer needs.

4. Initiative:

A proactive method to identifying and addressing capability issues earlier than they expand.

5. Integrity:

High ethical standards and dedication to retaining client consideration and confidentiality.

Career Path and Advancement

An International UK Retention Specialist can boost to roles inclusive of Senior Retention Manager, Customer Success Manager, or Director of Customer Experience. With similar experience and proven fulfillment, opportunities to transition into broader management roles, together with the Vice President of Customer Success or Chief Customer Officer, also are possible.

Conclusion

The role of an International UK Retention Specialist is crucial in ensuring sustained customer satisfaction and loyalty. This position requires a blend of strategic questioning, technical knowledge, and strong verbal exchange abilties. By successfully handling purchaser relationships and implementing focused retention strategies, those experts assist businesses lessen churn, enhance customer lifetime fees, and gain long-term fulfillment.

Required Skills and Qualifications

1. Educational Background:

Degree: Bachelor’s diploma in Marketing, Business Administration, or an associated problem.

Certifications: Relevant certifications in customer courting control (CRM), advertising and marketing and marketing, and data assessment are a plus.

2. Professional Experience:

Experience: Proven revel in consumer retention, account management, or a related area, ideally within worldwide markets and the UK.

Industry Knowledge: Understanding of the unique industry and market dynamics within the UK and global contexts.

 Technical Skills:

CRM Proficiency: Expertise in the use of CRM software programs and patron records structures (e.g., Salesforce, HubSpot) to control and take a look at consumer interactions.

Apply Now: International UK Retention

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