Cognizant Hiring Customer Support Representative Job | Great Opportunity

you may provide a first-rate carrier to clients with the aid of the usage of addressing their inquiries and resolving troubles efficaciously.Cognizant Hiring Customer Support Representative Job The characteristics include dealing with purchaser interactions through diverse channels and making sure of an immoderate level of customer pleasure. You will work carefully with internal agencies to provide accurate information and answers, keeping a radical knowledge of the enterprise corporation’s products and services. Strong communication abilities, a customer-centric method, and the capacity to paint in short-paced surroundings are crucial. The ideal candidate may be proactive, empathetic, and committed to handing over pinnacle-notch assistance.

Role: Customer Support Representative

Company: Cognizant 

Work Type: Full–time

Salary: not disclosed

Experience: Not Mentioned

Cognizant Hiring Customer Support Representative

As a Customer Support Representative at Cognizant, you may supply fantastic organization with the aid of addressing customer inquiries and resolving issues via numerous verbal exchange channels. Your position includes expertise and imparting correct statistics about products and services while retaining an immoderate stage of consumer pleasure. You will collaborate with inner groups to ensure seamless trouble selection and assistance. Key traits embody strong communication abilties, a proactive and empathetic approach, and the capacity to thrive in fast-paced surroundings. The great candidate is devoted to turning in tremendous resources and enhancing the general consumer experience.

About Company

Cognizant is a global expert services organization that transforms enterprise, running, and technology models for digital technology. The organization allows clients to innovate and carry out more effectively through imparting services in virtual, generation, consulting, and operations. Cognizant Hiring Customer Support Representative With a robust emphasis on patron-centricity and business enterprise knowledge, Cognizant elements tailor-made solutions that electricity organizations increase and purchaser satisfaction. The enterprise’s notable portfolio consists of a digital approach, records analytics, cloud computing, and application improvement. Cognizant’s determination to non-stop improvement and its strong international delivery community make it a relied-on associate for organizations global.

Responsibilities:

Respond right away to purchaser inquiries: Address questions via mail and chat channels approximately mortgage products, offerings, and account records.

Assist with loan-related inquiries: Help clients with questions about loan packages, approvals, bills, and account renovation.

Provide correct records: Offer specific information to clients on mortgage costs, phrases, and eligibility necessities.

Address customer problems professionally: Handle court docket docket instances and escalations with empathy, aiming for first-touch choice every time feasible.

Collaborate with inner businesses: Work with mortgage officers, underwriters, and servicing departments to treat troubles and ensure a super consumer revels in.

Requirements:

Educational ancient beyond: A Bachelor’s degree in Business Administration, Finance, or a related location is preferred.

Experience: Previous enjoy in mortgage customer service, banking, or financial offerings is pretty applicable.

Knowledge: Strong know-how of mortgage merchandise, mortgage servicing, and employer terminology.

Communication abilities: Excellent written and verbal communication talents with an eager interest in the element.

Benefits at Cognizant

Comprehensive Health Insurance: Cognizant gives splendid medical insurance plans, together with clinical, dental, imaginative, and prescient coverage, ensuring employees and their families have proper entry to excellent healthcare.

Retirement Savings Plans: Employees can participate in 401(k) plans with employer-matching contributions, helping them bring together a stable financial destiny.

Professional Development Programs: Cognizant invests in its employees’ growth via non-prevent studying possibilities, schooling applications, and certification publications to decorate their capabilities and career development.

Work-Life Balance: The business enterprise promotes wholesome paintings-life stability with flexible painting arrangements, paid time off, and parental leave, supporting personnel’s private and professional lives.

Employee Wellness Programs: Cognizant offers numerous fitness duties, which include a highbrow fitness manual, health programs, and access to fitness property, fostering wholesome and green personnel.

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