Hiring For IRL Chat Process - Tech Mahindra

Client Support Assistant Remote Work At Tech Mahindra | Part-time

Client Support Assistant Remote Work, As a Client Support Assistant at Tech Mahindra, you will be a key player in delivering top-notch customer support remotely from Chennai. The function consists of performing because of the truth the number one difficulty of contact for client inquiries, resolving problems, documenting interaction assistance providing product assistance, collaborating with skip-functional companies, and acquiring patron comments to enhance stories. With now not less than three hundred and sixty 5 days of revel in igadgetgadgetsomer service, you’ll use gadgets like program software program software program and ticketing structures to make certain powerful purchaser manage.

Role: Client Support Assistant

Company: Tech Mahindra

Location: Mumbai, Maharashtra

Salary: ₹31,564–₹53,161 a month

Work Type: Part-time

Client Support Assistant Remote Work

The Client Support Assistant at Tech Mahindra plays a vital feature in presenting terrific customer support. You will have a te-mail reaction with customers through e-mail, telephone, and chat, helping remedy inquiries and problems while documenting your interactions. Strong communique capabilities, essential wondering, and proficiency in client relationship contrgadgetsget are required. Working remotely, you’ll collaborate with group participants to troubleshoot and expand troubles as desired. Client Support Assistant Remote Work At Tech Mahindra | Part-time

About Company

Tech Mahindra is a worldwide leader in virtual transformation, consulting organizations re-engineering answers. With a presence in over 90 international locations and serving 1,000+ clients, collectively with Fortune 500 organization ganizationmercial present-day organization offers present-day answers throughout multiple industries like telecom, healthcare, and production. Committed to innovation and sustainability, Tech Mahindra integrates modern-day technology like AI, and IoT.

Key Responsibilities

Customer Interaction: Serve because of the fact the primary contact for customers, addressing inquiries via electronic mail, chat, and phone in an expert and pleasant way.

Issue Resolution: Identify and check purchaser problems, and the use of important thinking to indicate effective answers. Ensure all patron issues are resolved inside the mounted timeframes.

Documentation: on maintaining accurate information of consumer interactions and troublSurSureoting steps using the sure CRM tool. Keep documentation modern-day for reference and education.

Product Support: Develop robust statistics of Tech Mahindra’s serviassistanceanced products. Provide assist, teach customers, and communicate any updates or upgrades correctly.

Collaboration: Work cautiously with useful individuals and move useful departments to percentage remarks and troubleshoot problems. Escalating issues while vital to make sure of rapid choice.

Customer Feedback: Gather and take a look at customer feedback to enhance patron memories. Report insights on consumer dispositions and wants to management.

Training Participation: Engage in ongoing schooling and expert development to beautify capabilities and information.

Corganizational both personal and organizational boom goal geared-using: Assist in making geared up reviews and analytics regarding customer tendencies and issuer metrics.