Adani Group Hiring Remote For Client Service Representative
Client Service Representative | ₹33,226–₹49,839 a month
Adani Group is hiring a Remote Client Service Representative in Delhi. This part-time admission to-level function calls for 1 to 12 months of customer service experience. Responsibilities embody handling client inquiries through smartphone, email, and chat, resolving issues, and retaining CRM records. Ideal applicants need to have a bachelor’s degree, robust conversation competencies, and skills in Microsoft Office. Benefits encompass employee discounts, schooling opportunities, and paid unwell go-away. Apply via GrabJobs through September 27, 2024.
Role: Client Service Representative
Location: Remote, Mumbai, Maharashtra
Company: Adani Group
Salary: ₹33,226–₹49,839 a month
Work Type: Part-time
About Company
Adani Group is looking for a dedicated Remote Client Service Representative to sign up for our organization. This element-time position, primarily based in Delhi, gives flexible working hours and poses a threat to paintings in a supportive and adaptive environment. As a key member of the consumer services branch, you may make certain clients pleasure with the useful resource of addressing inquiries, resolving problems, and preserving deep data of our products and services.
Job Description:
A Client Service Representative is responsible for interacting with customers to offer help, resolve troubles, and make sure a superb consumer experience. They manage purchaser inquiries, system orders, troubleshoot problems, and offer service or product records through diverse channels which includes phone, electronic mail, or chat. In this position, sturdy verbal exchange and trouble-solving talents are essential. Client Service Representatives ought to be capable of control a couple of duties, hold purchaser records, and offer timely and correct answers. Their intention is to construct and keep fantastic customer relationships by using addressing customer needs effectively and professionally, contributing to purchaser satisfaction and loyalty.
Key Responsibilities:
Client Interaction: Serve as the principle touch for clients via cellular telephone, email, and chat, delivering expert and smooth responses.
Problem Resolution: Analyze and remedy client problems efficaciously, documenting each case in our CRM system.
Feedback Gathering: Collect patron remarks to decorate issuer first-rate and growth worries as wished.
Product Knowledge: Keep updated with Adani Group’s offerings to offer accurate records and help.
Collaboration: Work with group participants and departments to make certain comprehensive client service and problem decision.
Strategic Planning: Contribute to techniques for enhancing customer retention and pleasure based totally totally on client interactions.
Training Participation: Engage in schooling to decorate talents and make contributions to ongoing development efforts.
Reporting: Maintain evaluations on customer inquiries and feedback to emerge as aware of dispositions and areas for development.
Requirements:
Education: Bachelor’s degree or equal revel in.
Experience: At least 1 one year in customer service or purchaser support, ideally in a far flung setting.
Motivation: Proactive with a ardour for delivering exceptional customer company.
Soft Skills: Strong strategic making plans and teamwork talents.
Technical Skills: Proficient in Microsoft Office; CRM enjoy is a plus.
Communication Skills: Excellent verbal and written English; proficiency in greater languages is an advantage.
Flexibility: Ability to control multiple priorities in a fast-paced environment.
Benefits:
Employee reductions on Adani Group products and services.
Comprehensive education and expert development.
Paid sick depart.
Working Environment:
Enjoy bendy work surroundings with the choice to do business from home or a delegated workspace, contemplating a balance between paintings and personal life.
Application Deadline: September 27, 2024
Equal Opportunity Statement: Adani Group is devoted to diversity and inclusion. We inspire programs from all certified individuals irrespective of race, gender, age, faith, incapacity, or distinctive covered trends.
How to Apply:
Apply via GrabJobs to be taken into consideration for this position.
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Benefits at Adani Group
Employee Discounts: Access to reductions on Adani Group’s products and services.
Training Opportunities: Comprehensive expert improvement to enhance profession increase.
Paid Sick Leave: Ensures worker well-being and paintings-existence stability.
Flexible Work Environment: Option to work from home or a delegated workspace.
Supportive Culture: Engaging and adaptive artwork surroundings focused on consumer satisfaction.
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