Associate Manager Infrastructure at Sutherland | Full–time

Associate Manager Infrastructure at Sutherland, Sutherland is a prime worldwide enterprise of industrial organization systems and generation management offerings. With over 35 years of enjoy, the organization focuses on imparting analytics-driven decrease returned-workplace and client-going-through solutions that cover the entire purchaser lifecycle. Sutherland’s various team of workers collaborates to force innovation and create jump-ahead answers in patrons enjoy digital transformation and era services. The corporation fosters a professional and inclusive environment wherein personnel paint towards the purpose of “One Sutherland Team, Playing to Win.

Role: Associate  Manager Infrastructure

Company: Sutherland 

Location: Chennai, Tamil Nadu 

Company: Full–time

Education: No Degree Mentioned

Associate Manager Infrastructure at Sutherland

The Associate Manager-Infrastructure is responsible for imparting technical assistance and managing Virtual Desktop Infrastructure (VDI) environments such as VMware, Citrix, and Azure. The function includes troubleshooting troubles related to endpoints, resolving technical troubles, and making sure patrons’ pleasure through green service delivery. The Associate Manager needs to boost unresolved issues to the applicable departments, at the same time as preserving internal protocols which include alternate management tactics. 

About Company

At Sutherland, the Associate Manager-Infrastructure plays a pivotal function inside the Technical Support team, coping with all VDI-related issues and ensuring that endpoints characteristic seamlessly. This position is vital for dealing with cloud structures like VMware, Citrix, and Azure, in which you need to troubleshoot problems, ensure safety, and hold customer pleasure. Working closely with past practical corporations, the partner supervisor collaborates to solve complex technical issues and ensures that carrier levels are maintained.

Responsibilities of the Role

Issue Troubleshooting and Resolution: Handle and solve endpoint troubles even while ensuring desirable provider tiers are met.

Customer Concerns De-escalation: Effectively de-amplify patron worries and paintings toward their fast resolution.

Utilization of Tools and Procedures: Use the system, instructions, and files to troubleshoot and solve technical troubles correctly.

Collaboration with Resolver Groups: Coordinate with different technical agencies to ensure that issues are resolved fast.

Escalation: Escalate unresolved issues to the right departments, adhering to organization guidelines.

Relationship Building: Maintain effective jogging relationships with crew participants and customers to foster collaboration and guidance.

Qualifications

Experience: At least 1 year of technical help experience is wanted.

VDI Exposure: Familiarity with VDI environments which consist of VMware, Citrix, and Azure is important.

Application Support: Exposure to supporting multi-tier environments along with net, software, and database tiers is useful.

Networking Knowledge: Basic expertise in networking and skills with a ways off system is required.

Flexibility: Willingness to artwork various shift hours to accommodate patron wishes is essential.

Communication and Organizational Skills: Strong communique and organizational competencies are a must.

Learning Ability: The ability to rapidly study new technology and programs is quite suitable.

Customer Service Experience: Previous customer support revel in is preferred, and applicants ought so that it will help clients in a respectful and useful way.

Benefits at Sutherland 

Professional Growth Opportunities:

Sutherland offers sturdy professional development programs, encouraging employees to constantly study and develop their talents in technology and control roles.

Diverse Work Culture:

The business company celebrates range and inclusion, creating a welcoming environment in which personnel from all backgrounds can collaborate and innovate.

Comprehensive Health and Wellness Benefits:

Sutherland gives medical health insurance, dental, and well-being packages to ensure the well-being of its employees and their households.

Work-Life Balance:

Sutherland promotes work-life balance through flexible running hours, which include opportunities for some distance off artwork and shift flexibility to house one-of-a-type schedules.

Employee Assistance Programs:

Sutherland offers assistance via diverse applications like counseling, highbrow health assets, and economic making plans, ensuring commonplace employee nicely-being past the administrative center.

Click Here, To Apply

Other Jobs

LIC Hiring Multiple Role Work From Home