Flipkart Hiring Customer Service Representative | Great Opportunity

Flipkart Hiring Customer Service Representative, A Customer Service Representative is chargeable for offering notable aid to customers with the aid of addressing their queries, resolving troubles, and making sure they persevere with shopping revel. This function consists of coping with calls, emails, and chats, and guiding clients via online structures. Representatives must maintain accurate information, troubleshoot problems, and improve complex troubles when important. They need sturdy conversation and problem-solving abilties, a customer-first mindset, and the capability to multitask. It is important to work independently or in a group and stay calm and professional in difficult situations.

Role: customer service representative

Company: Flipkart

Location: India

Salary: $20–$30 an hour

Work Type: Full–time 

Education: No Degree Mentioned

Flipkart Hiring Customer Service Representative

As a Customer Service Representative at Flipkart, you’ll be a key part of the team, making sure of a clean and efficient shopping experience for customers. Your position entails dealing with consumer inquiries, resolving product or order troubles, and supporting returns and refunds. You’ll communicate with clients through calls, emails, and chats, maintaining correct statistics of interactions. At Flipkart, you will collaborate with different groups to offer solutions and ensure purchaser pleasure. This role requires amazing conversation abilities, a consumer-focused mindset, and trouble-fixing abilities, with the possibility to develop inside the business employer.

About Company

Flipkart is one of India’s leading e-commerce structures, revolutionizing the web buying experience with its exquisite variety of services and products. Founded in 2007, Flipkart has become a trusted call for hundreds of thousands of clients. Known for its innovation, consumer pride, and current technology, Flipkart offers a various, inclusive, and dynamic artwork environment. Flipkart’s commitment to creating an amazing company, imparting tremendous offers, and making purchasing clean and handy has earned it a pinnacle spot in the e-commerce industry. The enterprise additionally values employee development and gives enough opportunities for career increase and development.

Key Responsibilities

Handle inbound and outbound calls, emails, and chats professionally and directly.

Address queries associated with merchandise, orders, returns, and refunds.

Maintain correct information on client interactions and transactions.

Offer troubleshooting help and manual customers through the platform.

Collaborate with precise departments to remedy complicated problems.

Adhere to organization suggestions and customer support requirements.

Continuously enhance product information and customer service competencies.

Required Skills and Qualifications

Excellent verbal exchange abilities, each written and verbal.

Proficiency in fundamental computer operations and customer service software.

Strong trouble-fixing competencies and crucial wondering beneath stress.

Ability to work independently or as a part of a team.

A purchaser-first mindset and passion for turning in outstanding providers.

Good listening abilties and empathy for information patron issues.

Strong time control talents and multitasking potential.

Experience

Previous customer service experience is favored however not mandatory.

Freshers are welcome to apply.

Experience in call facilities or online help roles is a plus.

Working Hours

Part-time, flexible shifts primarily based totally on availability.

Weekend and night shifts may be required.

Option to paint remotely from home.

Knowledge, Skills, and Abilities

Basic information on e-change and online purchasing strategies.

Benefits at Flipkart

Competitive Pay: Flipkart offers attractive hourly pay with overall performance-primarily based incentives.

Flexible Working Hours: Ideal for college youngsters or the ones seeking greater profits.

Career Growth: Opportunities for development in the enterprise, together with promotions to full-time roles.

Employee Discounts: Enjoy different reductions on Flipkart products.

Work-Life Balance: The preference for painting remotely lets in flexibility in coping with artwork and personal existence.

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