Customer Care Service at Reliance Jio
Reliance Jio is hiring Customer Service Representatives to handle inbound patron inquiries and provide manuals associated with its telecommunications services. This remote function calls for talent in smartphones and notable English communication abilities. Responsibilities encompass addressing client issues, supplying accurate product data, troubleshooting technical issues, and documenting interactions. Twelfth-grade schooling is wanted, and the previous revel in is a plus however now not critical.
Reliance Jio is a first-rate telecommunications provider in India, supplying an extensive variety of services together with cell connectivity, information plans, and digital solutions. Known for its excessive-velocity 4G community and competitive pricing, Jio revolutionized the telecom business enterprise with its cheap information and huge insurance. The corporation is devoted to improving client enjoyment through cutting-edge generation and exquisite service. As part of Reliance Industries, Jio continues to amplify its offerings, which incorporate virtual amusement and smart home solutions, aiming to provide comprehensive and seamless connectivity solutions throughout the u. S.
Role: Customer Care Service
Company: Reliance Jio
Location: Navi Mumbai, Maharashtra
Work Type: Full–time
Education: No Degree Mentioned
Job Description
This function allows making contributions to a dynamic group at Reliance Jio at the same time as jogging from the consolation of your private home. If you have been given an ardor for offering notable customer service and meet the qualifications stated, we encourage you to apply and be part of our crew.
About Company
Reliance Jio, a leading name in the telecommunications agency, is presently looking for enthusiastic and devoted Customer Service Representatives for an inbound manner, with the added flexibility of operating from domestic. In this function, you will play a vital issue in handing over amazing customer support thru dealing with numerous inquiries, problems, and requests related to Jio’s high-quality range of telecommunications services, products, and services.
Responsibilities:
Handling Inbound Queries: You will manipulate inbound consumer queries, troubles, and requests efficiently and professionally, making sure of a fine consumer experience.
Providing Information: Deliver correct and comprehensive records concerning Reliance Jio’s products, services, and ongoing promotions to clients.
Technical Support: Assist clients with troubleshooting technical issues associated with mobile devices, community connectivity troubles, and applications.
Documentation: Maintain correct statistics of all client interactions and transactions in the unique structures to ensure proper observe-up and backbone.
Issue Escalation: Identify and improve unresolved problems to the appropriate departments for further studies and determination.
Follow-Up: Proactively take a look at clients to verify that their problems were addressed satisfactorily and to ensure ongoing pleasure.
Adhering to Policies: Follow all enterprise guidelines and methods whilst providing extremely good customer service.
Maintaining Attitude: Consistently keep a first-rate, empathetic, and professional mindset at the same time as interacting with clients to build be given as genuine rapport.
Requirements:
- Educational Qualification: A minimum of a 12th-grade skip is needed.
- Communication Skills: Excellent verbal and written communique competencies in English are essential.
- Remote Work Capability: The ability to paint independently and efficiently from a miles-off vicinity is important.
- Technical Proficiency: Proficiency in using smartphones and pc packages is crucial.
- Problem-Solving Skills: Strong trouble-fixing capabilities and attention to detail are wanted.
- Experience: While prior revel in customer support is effective, it isn’t obligatory.
Benefits at Reliance Jio
Work-from-home flexibility: Enjoy the advantage of operating from your house, getting rid of commuting time and fees.
Career Growth Opportunities: Benefit from several possibilities for professional advancement in the employer.
Competitive Salary: Receive a competitive profits package deal that addresses capacity overall performance-primarily based incentives.
Comprehensive Training: Gain access to considerable schooling packages to enhance your capabilities and know-how.
Health and Wellness Benefits: Access medical health insurance and health packages to assist your well-being.
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