Wipro Hiring Customer Support Associate | Freshers

Customer Support Associate at Wipro | 1.75-3 Lacs P.A.

As a Customer Support Associate at Wipro, you will control purchaser interactions, every inbound and outbound, across voice and back-workplace queues. Your function includes supplying notable customer support, resolving queries, and retaining excessive degrees of purchaser pride. This function calls for incredible communique competencies, sturdy laptop navigational skills, and a customer-oriented approach to painting dynamic surroundings, adapting to 24×7 shifts, and contributing to an easy, green workspace. The ideal candidate is an empathetic, affected person, and dedicated to following through on client issues, making sure a great revel in for all customers.

Role: Customer Support Associate

Company: Wipro

Experience: 0 – 1 years

Salary: 1.75-3 Lacs P.A.

Location: Pune( Hinjewadi Phase 2 )

Overview of Wipro

Wipro is an international offering and consulting enterprise that drives digital transformation for some of the sector’s boldest companies. With a huge range of opportunities for increase at sine point of format, engineering, operations, and further, Wipro gives a platform for people to reinvent their careers and contribute to modern-day initiatives. By joining Wipro, you come to be part of a numerous and inclusive environment that fosters innovation and leads professional professional improvement

Job Description

As a Customer Support Associate at Wipro, you can play a vital characteristic in dealing with inbound and outbound interactions with clients, providing extraordinary customer service, and making sure an excessive best revel for customers. This role calls for a dynamic individual who can control numerous responsibilities, together with officegain-office operations, effectively and effectively. The position is designed for individuals who possess robust communique abilities both verbal and written, with a neutral accessory in English, and a natural functionality to empathize with and resource clients.

Key Responsibilities

Client Interaction:

• Engage in both inbound and outbound communications with clients to cope with their queries, requests, and issues.
• Provide correct and nicely timed records to customers, ensuring all interactions are treated with professionalism and empathy.
• Utilize hassle-fixing abilities to resolve client troubles ensuring an excessive degree of pride.

Skilling on Voice and Back Office Queues:

• Adapt tvoiceserous voice and decrease lower back-place of job qued totally totally on business enterprise dreams and necessities.
• Manage multiple queues correctly, ensuring clean operation and copying of patron interactions.
• Maintain flexibility to shift among terrific queues, demonstrating versatility and adaptability.

Customer Service Excellence:

• Demonstrate wonderful customer service using f know-how of patron queries and requests, acting for that reason to resolve them effectively
• Provide an immoderate degree of the provider via paying interest, listening actively, and addressing patron problems with empathy and information.
• Commit to following up on purchaser issues, ensuring they’re resolved to the patron’s pleasure.

Computer and Navigational Skills:

• Utilize appropriate laptop navigational capabilities to govern patron interareturnurned-place of job duties efficaciously.
• Be proficient in MS Office and other required software program equipment to aid customer support operations.
• Ensure all data entered into structures is accurate and updated, preserving data integrity.

Work Environment and Knowledge Update:

• Maintain a wholesome and clean work environment, adhering to commercial organization tips and tips.
• Regularly update understanding of approaches and ensure certain compliance with agency requirements and decorate service shipping.
• Participate in education lessons and capability-building sports to enhance customer support competencies and know-how.

Shift Flexibility and Transport:

• Bartworkto artwork in 24×7 shifts as required through the organization.
• Ensure availability within the transport boundary to facilitate easy go back and forth and adherence to shift timings.
• Preferred Candidate Profile

Communication Skills:

• Possess strong written and verbal communication abilties with fluency in English.
• Maintaining an independent accessory and showing the potential to articulate responses virtually and efficiently.
• Comprehend patron queries because they have to be and provide those properly structured-structured and unfastened-flowing.

Customer Service Orientation:

• Exhibit superb patron care talents with an herbal capacity to help and help customers.
• Display staying energy and recognition while being attentive to purchaser concerns, ensuring they experience heard and valued.
• Demonstrate empathy in customer interactions, showing an actual dedication to resolving their problems.

Business Understanding:

• Have a primary understanding of enterprise structure, collectively with key methods, services, and business dreams.
• Be aware of the placement of fundamental features inside the commercial agency, enabling higher service transport and customer interaction.
• Apply this expertise to provide contextually applicable and correct data to clients.

Perks and Benefits

• Competitive income bundle with performatotaled total incentives.
• Comprehensive health insurance coverage for personnel and their families.
• Opportunities for career boom and development in an international technology organization.
• Access to widespread education and improvement applications to enhance capabilities and understanding.
• Supportive painting environment that promotes variety, inclusion, and wholesome paintings-life stability.

Do’s and Don’ts for the Role

Do’s:

• Use accurate grammar and keep readability in all kinds of communication.
• Exhibit sturdy Windows and computer navigation competencies to address client queries correctly.
• Understand and speak successfully with customers, ensuring their wishes are met and their queries are resolved.

Don’ts:

• Avoid bad grammar and uncertain cwhichnique, motivated motive purchaser dissatisfaction.
• Do now not show off horrible Windtalentslats or a lack of ability to navigate the system successfully.
• Avoid any misunderstanding or miscommunication with clients, affecting effect on the incredible of the provider..

Benefits of Working at Wipro

Comprehensive Health and Wellness Programs: Wipro gives giant medical insurance, wellness programs, and intellectual assistance for employees and their families, ensuring well-being.

Career Growth and Development With several education packages, mentorship possibilities, and career development paths, Wipinests inside the professional improvement of its personnel.

Flexible Work Arrangements: Wipro enables bendy strolling hourdistance-flungtance flung artwork alternatives, promoting aartwork-existencek-existence balance and accommodating several’ severa wishes.

Inclusive and Diverse Work Environment: Wipro fosters a way of life of inclusion and diversity, wherein personnel from all backgrounds can thrive and make contributions meaningfully to the business enterprise.

Performance-Based Rewards: Wipro acknowledges and rewards employees for their artwork and achievements through typical performance-based incentives, bonuses, and special recognition programs.

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